topic Cannot activate TurboTax debit Visa card in After you file

Cannot activate TurboTax debit Visa card

Zvetlani — Tue, 16 Jun 2020 22:12:39 GMT

I cannot activate my card. I am given two options: enter my cell phone number and receive a verification code via text, or send the code to a default e-mail. I don't have a cell phone, and the e-mail I must choose is incorrect and cannot be edited. I haven't been able to reach a human person to give me a code over the phone (which would be the preferred solution at this point). When I entered a friend's cell phone number, it took over a half hour for her to receive the text. By then, the application had timed out. Your customer support numbers send me back to the website. Please help me; we have been trying to activate this card for MONTHS.

Re: Cannot activate TurboTax debit Visa card

ee-ea — Wed, 17 Jun 2020 05:44:13 GMT

See the info in this FAQ

https://ttlc.intuit.com/community/refunds/help/how-to-get-your-tax-refund-on-a-turbo-prepaid-visa-card/00/27310

Re: Cannot activate TurboTax debit Visa card

Zvetlani — Mon, 22 Jun 2020 16:41:08 GMT

Thank you for your response. Unfortunately, it does not discuss how to handle technical issues with the online TurboTax activation app.

Re: Cannot activate TurboTax debit Visa card

Critter — Mon, 22 Jun 2020 16:59:35 GMT

If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

https://www.turboprepaidcard.intuit.com/legal-info#cardholder-agreement

Re: Cannot activate TurboTax debit Visa card

Zvetlani — Mon, 22 Jun 2020 17:54:29 GMT

Thank you for your quick reply. Unfortunately, the FAQ does not address how to handle technical issues with the TurboTax debit visa card online application.

Re: Cannot activate TurboTax debit Visa card

Zvetlani — Mon, 22 Jun 2020 18:02:36 GMT

I'm afraid that number is 100% automated and does not address the issue. There are no live operators that deal with TurboTax card activation. I was able to speak with one operator at [phone number removed], but she handled tax questions only and could not help me with my technical problem.