topic Wrong address entered in After you file

Wrong address entered

luccamillebailey — Sat, 23 May 2020 19:58:15 GMT

When I filed for my turbo tax card in February I put the wrong street number for my address. I've been trying to get a hold of someone at turbo tax but all I get is automated systems and when I call turbo Visa, they want my card number which I haven't received.

Re: Wrong address entered

Critter — Sat, 23 May 2020 20:01:21 GMT

If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

You may also try submitting a request for assistance here: Submit a request – TPG - Taxpayer

When will I receive my Turbo® Visa® Debit Card?

Re: Wrong address entered

luccamillebailey — Tue, 02 Jun 2020 13:44:49 GMT

@Critter when I tried to call this number it says I have two turbo cards and asks for the four digit number on the card of which I'm calling about. But I have never received any cards.

Re: Wrong address entered

Critter — Tue, 02 Jun 2020 14:53:30 GMT

Follow the phone instructions carefully ... or use the online submission option ...

If it is past 10 business days and you have not received your card, please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

You may also try submitting a request for assistance here: Submit a request – TPG - Taxpayer