I have used turbo tax online for years, and now they say that I don't have any tax returns on file. Where did they go?

marksmith1969 — Sat, 01 Jun 2019 18:24:58 GMT

You may have used a different account. You can use this l...

EbonyL — Sat, 01 Jun 2019 18:25:00 GMT

You may have used a different account. You can use this link https://myturbotax.intuit.com/account-recovery/ to recover your account with your phone number. If that doesn't work there is a small blue link at the bottom that says Try something else and if you click on that you can locate your account by using your SSN, name, and birthdate.

If you still can't access your account, you can contact TurboTax Support for assistance by following this link https://ttlc.intuit.com/replies/3300041

topic I have used turbo tax online for years, and now they say that I don't have any tax returns on file. Where did they go? in After you file

I have used turbo tax online for years, and now they say that I don't have any tax returns on file. Where did they go?

You may have used a different account. You can use this l...