Refund

Runsarah97 — Tue, 12 May 2020 21:41:52 GMT

I filed in feb 2020 and still have not got my tax return. It says accepted but I have received nothing. What is going on?

Re: Refund

Critter — Tue, 12 May 2020 21:46:16 GMT

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued. Due to the virus situation returns are taking much longer to process in many cases ... and the IRS is not answering their phones ... so check the IRS site every couple of days for the updates.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds

If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.

See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

If over 21 days since being Accepted by the IRS and the tax refund is still Processing you can call the IRS and speak with an IRS agent concerning your tax refund.
Call the IRS: 1-800-829-1040 hours 7 AM - 7 PM local time Monday-Friday
When calling the IRS do NOT choose the first option re: "Refund", or it will send you to an automated phone line.

So after first choosing your language, then do NOT choose Option 1 (refund info). Choose option 2 for "personal income tax" instead.
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
- When it asks you to enter your SSN or EIN to access your account information, don't enter anything.
- After it asks twice, you will get another menu.

Press 2 for personal or individual tax questions.
Then press 4 for all other inquiries
It should then transfer you to an agent.

Re: Refund

krome — Tue, 12 May 2020 22:51:44 GMT

I feel your frustration too! I filed last month in April and have not received much. Everything has been accepted and processed but no refund. It’s more annoying because turbo tax is billing me for services that they usually take out from my taxes . I don’t want to pay it if I’m not receiving my refund . I have not received any email if there is anything wrong or if I need to provide anything

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