I'm frustrated with turbo tax. You lost my last years tax information and you say this is the first time I'm filing with you. I filed last year with you.

nate102215 — Sat, 01 Jun 2019 18:16:42 GMT

If you prepared the 2017 return online last year and now...

mesquitebean — Sat, 01 Jun 2019 18:16:43 GMT

If you prepared the 2017 return online last year and now can't find it, then you likely have multiple accounts, which is common. See the info below on how to find your other accounts.

If you prepared the 2017 return online and can't find it,...

mesquitebean — Sat, 01 Jun 2019 18:16:45 GMT

If you prepared the 2017 return online and can't find it, then you likely have multiple accounts (User IDs) without realizing it and signed into the wrong one. This is one of the more common questions in the forum.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

topic I'm frustrated with turbo tax. You lost my last years tax information and you say this is the first time I'm filing with you. I filed last year with you. in After you file

I'm frustrated with turbo tax. You lost my last years tax information and you say this is the first time I'm filing with you. I filed last year with you.

If you prepared the 2017 return online last year and now...

If you prepared the 2017 return online and can't find it,...