Cannot find my return purchased last week

donitaenright — Sat, 01 Jun 2019 17:37:22 GMT

I have two returns one filed one in process cannot find one in process

Are they both online returns? Did you use two accounts...

mesquitebean — Sat, 01 Jun 2019 17:37:23 GMT

Are they both online returns? Did you use two accounts (hopefully)? You can only prepare 1 Federal return per account per year. Hopefully, you used two different accounts (User IDs). If so, and you can't find the account with the other return, here's how to look for multiple accounts.

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method.
Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

topic Cannot find my return purchased last week in After you file

Cannot find my return purchased last week

Are they both online returns? Did you use two accounts...