Need help

Toghralr — Wed, 15 Apr 2020 16:07:24 GMT

Hey guys I called about five times you guys are going all robot when it comes to calling I really need a customer service rep regarding my 2018 tax return. Can you please show me the file of my tax return from you guys and plus I went to IRS.GOV and they said I am not a legible because of some weird situation I need a call from you guys ASAP [phone number removed]

Re: Need help

CassLO — Thu, 16 Apr 2020 17:40:15 GMT

You will need to sign into your TurboTax account using the same information you used to file your 2018 tax return. If you are unsure, please click this link:

Account Recovery Request for your TurboTax Account. This will pull up all accounts you have with TurboTax because you have to login with the same user ID and password you used when filing your 2018 taxes.

How do I access a prior year return?

Once you are in your 2018 tax return, you may also access or print using the instructions below:

Sign in to your TurboTax account
Click on Tax Home
Scroll to bottom of page
Click on Add a State (we're not really going to add anything)
Click on Tax tools (left menu)
Click on Print Center
Click on Print, save or preview this year's return
Put a check mark in the box for Federal Returns and State Returns (if you have one, or more).
Click Include government and TurboTax worksheets
Click View or print forms
A new window will open that will give you the option to download and/or print. This will include all forms and worksheets, including vouchers.

If you need further assistance, TurboTax customer service/support does not have a single phone number but has many different phone numbers based on the type of platform used. So that we can direct your call to the best person/department to help you:

Click on this link: Contact Us
Select your TurboTax platform.
Ask your question / state your problem. Do NOT use the word "refund' or you will get a phone number for tax refunds.
Click Submit.
On the next screen, choose the Call option and follow the instructions. You will be given the approximate wait time.

You'll get a toll-free number to a TurboTax expert who is specially-trained to handle your particular issue.

"Irene2805 Employee Tax Expert"

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Need help

Re: Need help