topic How do I order a new card in After you file

How do I order a new card

nonie1968 — Thu, 16 Apr 2020 03:39:55 GMT

Re: How do I order a new card

SForrestLO — Fri, 17 Apr 2020 21:59:27 GMT

You can contact customer service. https://turbodebitcard.intuit.com/contact-us The only way to have a new card mailed to you is to call (888) 285-4169.

Follow the steps below.

Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

Re: How do I order a new card

Jesseknox2020 — Thu, 31 Dec 2020 22:57:20 GMT

I called TurboTax to order a new card I entered in my social security number my zip code then when I entered my birthday it said I had the wrong birth date

Re: How do I order a new card

Jesseknox2020 — Thu, 31 Dec 2020 23:08:57 GMT

I tried ordering a new card entered my ss and zip code then went to enter my dob and it said invalid entry

Re: How do I order a new card

NicJD32 — Fri, 08 Jan 2021 19:31:06 GMT

Ordered a new card and wanted to change the original shipping to expedite the process by paying the fee so it can arrive in 3-4 days and it hasn’t been 48hr since I made this request can I still change the shipping process ??

Re: How do I order a new card

JeanneLO — Fri, 08 Jan 2021 21:59:42 GMT

@NicJD32

Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page.

Re: How do I order a new card

nonie1968 — Fri, 12 Feb 2021 22:17:53 GMT

They ask for your card number which I don't know them hang up on you if you don't have it.

Re: How do I order a new card

HeatherPLO — Fri, 12 Feb 2021 22:36:07 GMT

Unfortunately, we are unable to assist with the Turbo Visa Debit Card in this forum. You will need to call customer service. The correct number is listed on the Contact us page. Is your card lost or stolen? If so, you should be able to enter your social security number to get through to someone from there.