topic Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet in After you file https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369 <P>Question was answered in another reply.</P> Thu, 16 Apr 2020 03:41:34 GMT JGardner66 2020-04-16T03:41:34Z It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/765649#M152574 Fri, 07 Jun 2019 22:29:31 GMT https://ttlc.intuit.com/community/after-you-file/discussion/it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/765649#M152574 ljoyaiken 2019-06-07T22:29:31Z If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/if-the-status-in-where-s-my-refund-shows-refund-sent/01/765657#M152577 <P>If the status in&nbsp;<A href="http://www.irs.gov/Refunds" rel="nofollow" target="_blank">Where’s My Refund?</A>&nbsp;shows “Refund Sent”, the IRS has sent your tax refund to your financial institution for direct deposit.&nbsp;<B>It can take 1 to 5 days for your financial institution to deposit funds into your account</B>. If you don't receive it in 1 to 5 days then you should contact your financial institution.<BR /></P> Fri, 07 Jun 2019 22:29:33 GMT https://ttlc.intuit.com/community/after-you-file/discussion/if-the-status-in-where-s-my-refund-shows-refund-sent/01/765657#M152577 Patrice 2019-06-07T22:29:33Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852846#M190254 <P>How can I contact my financial intuition?</P> Tue, 17 Sep 2019 14:18:06 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852846#M190254 Vsb 2019-09-17T14:18:06Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852851#M190255 <P><SPAN><LI-USER uid="478217"></LI-USER>&nbsp;You wrote</SPAN></P> <P>&nbsp;</P> <P><EM>"How can I contact my financial intuition?"</EM></P> <P>&nbsp;</P> <P>You mean you do not know how to contact your own bank?&nbsp; You should be able to call them on the phone, look at your bank account online, or perhaps visit the local branch in person.</P> Tue, 17 Sep 2019 14:31:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852851#M190255 xmasbaby0 2019-09-17T14:31:58Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853295#M190353 <P>I was suppose to receive a Visa card with my return on it, I do not have a bank account, so it could not have been sent to my bank, It was suppose to come in the mail to my home address. &nbsp;That’s the information I filled out with turbo tax.... &nbsp;so now what’s my next step, since I never received it?...</P> Wed, 18 Sep 2019 15:06:42 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853295#M190353 Vsb 2019-09-18T15:06:42Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853300#M190356 <P><LI-USER uid="478217"></LI-USER>&nbsp;</P> <P>You could have included that piece of information with your original question to save some time.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">For help with your pre-paid Visa card: </SPAN></P> <P class="p1"><SPAN class="s1">Call&nbsp; (888) 285-4169</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">There is a “Help” link in the top corner of the web site for the card:</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s2"><A href="https://www.turboprepaidcard.intuit.com/" target="_blank" rel="noopener">https://www.turboprepaidcard.intuit.com/</A></SPAN></P> <P class="p1">&nbsp;</P> <P class="p1"><SPAN class="s2">Did you request to have your TurboTax fees deducted from your federal refund?</SPAN></P> <P class="p1">&nbsp;</P> <P class="p1"><SPAN class="s1"><STRONG>Santa Barbara Tax Products Group</STRONG>, LLC &nbsp;(SBTPG) is the bank that handles the Refund Processing Service when you choose to have your&nbsp;<STRONG>TurboTax</STRONG>&nbsp;fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.&nbsp;</SPAN></P> <P class="p1"><SPAN class="s1">You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank" rel="noopener"><SPAN class="s2">www.sbtpg.com</SPAN></A>&nbsp;</SPAN></P> <P class="p2"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service" target="_blank" rel="noopener">https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service</A></SPAN></P> <P class="p1">&nbsp;</P> Wed, 18 Sep 2019 15:13:46 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853300#M190356 xmasbaby0 2019-09-18T15:13:46Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153034#M251758 <P>Mine says it was sent to be deposited on Feb 12 but my bank says they have not received it.... Help</P> Fri, 14 Feb 2020 15:17:44 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153034#M251758 KG8 2020-02-14T15:17:44Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153362#M251890 <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the&nbsp;financial institution to deposit funds into your account.</SPAN></SPAN></P> Fri, 14 Feb 2020 16:11:26 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153362#M251890 CassLO 2020-02-14T16:11:26Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153940#M252126 <P>Mine too. Have you found anything out&nbsp;</P> Fri, 14 Feb 2020 17:37:18 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153940#M252126 Mikeb12 2020-02-14T17:37:18Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153982#M252139 <P>You would need to reach out directly to your financial institution regarding when the funds you receive will be available to you.&nbsp;</P> Fri, 14 Feb 2020 17:45:01 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153982#M252139 KatinaLO 2020-02-14T17:45:01Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154283#M252248 <P>Can a government agency offset my refund after the IRS has sent it to my bank?&nbsp;</P> Fri, 14 Feb 2020 18:28:03 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154283#M252248 Mikeb12 2020-02-14T18:28:03Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154389#M252284 <P>No, the refunds offset process occurs before the (remaining) refund is deposited into your bank account, not after. Please click&nbsp;<A href="https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301" target="_blank">What is a refund offset?</A>&nbsp;to learn more.</P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 14 Feb 2020 18:45:43 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154389#M252284 TerukoL 2020-02-14T18:45:43Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184698#M262153 <P>How do I find out why the website is stating that my refund was deposited on a certain day but the bank has no record of it at all what is the possible problem due to it being federal return and I know that it's the right account number and routing number due to I have received State already so what could possibly be the holdup</P> Wed, 19 Feb 2020 06:51:45 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184698#M262153 Kyla8484 2020-02-19T06:51:45Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1184702#M262155 <P>And what if everything I have tried to retrieve and locate where my return is on the where's my return site and then also my return turn tool site and nothing is being shown other than it was deposited but it doesn't give proof</P> Wed, 19 Feb 2020 06:53:40 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1184702#M262155 Kyla8484 2020-02-19T06:53:40Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184712#M262160 <BLOCKQUOTE><HR /><LI-USER uid="1320529"></LI-USER>&nbsp;wrote:<BR /> <P>How do I find out why the website is stating that my refund was deposited on a certain day but the bank has no record of it at all what is the possible problem due to it being federal return and I know that it's the right account number and routing number due to I have received State already so what could possibly be the holdup</P> <HR /></BLOCKQUOTE> <P><EM><STRONG>What</STRONG></EM> website is "the website?"&nbsp; Are you referring to the&nbsp; IRS "Where's My Refund" tool?&nbsp;&nbsp; Does it say your refund has been sent?&nbsp; If so, how long has it been?&nbsp; The IRS says to allow up to 5 days due to variations in bank processing procedures and times.</P> <P>&nbsp;</P> <P>And there could be another link in the chain.&nbsp;&nbsp;</P> <P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.<A target="_blank" rel="noopener"><BR /></A></P> Wed, 19 Feb 2020 07:01:11 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184712#M262160 mesquitebean 2020-02-19T07:01:11Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1195071#M266182 <P>Can you tell me how to check because I paid fees with my refund.</P> Thu, 20 Feb 2020 19:57:00 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1195071#M266182 Tiepope86 2020-02-20T19:57:00Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1196763#M266748 <BLOCKQUOTE><HR /><LI-USER uid="1347480"></LI-USER>&nbsp;wrote:<BR /> <P>Can you tell me how to check because I paid fees with my refund.</P> <HR /></BLOCKQUOTE> <P>If you chose to pay TurboTax fees out of your Federal refund, and if you are sure the IRS has released your refunds (check "Where's My Refund"), you can check at the level of the intermediary company SBTPG, which is Santa Barbara Tax Products Group.&nbsp;</P> <P>&nbsp;</P> <P>You can<STRONG> <U>log in</U></STRONG> to your temporary account at SBTPG to see the status of your funds.</P> <P>&nbsp;</P> <P>To log in, choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P> <P>&nbsp;</P> <P>SBTPG has a phone contact page at the following link. Scroll down to see the phone numbers. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info 24 hours, or you can log in as above.</P> <P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P> Thu, 20 Feb 2020 23:19:39 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1196763#M266748 mesquitebean 2020-02-20T23:19:39Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1226422#M278336 <P>Wheres my refund not deposited yet</P> Tue, 25 Feb 2020 13:27:36 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1226422#M278336 wendynix33 2020-02-25T13:27:36Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1227424#M278736 <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">@</SPAN></SPAN>wendynix33&nbsp;&nbsp;<SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the&nbsp;financial institution to deposit fund into your account.</SPAN></SPAN></P><P><A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">Tax Season Refund Frequently Asked Questions</A></P> Tue, 25 Feb 2020 16:27:22 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1227424#M278736 CassLO 2020-02-25T16:27:22Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236780#M282966 <P>Did you ever receive your refund?&nbsp; I am having the same issue.&nbsp;</P> Wed, 26 Feb 2020 19:09:04 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236780#M282966 JESSICACARREON55 2020-02-26T19:09:04Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236806#M282982 <P><SPAN>If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>Can you provide this contact info?</SPAN></P> Wed, 26 Feb 2020 19:11:56 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236806#M282982 JESSICACARREON55 2020-02-26T19:11:56Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236946#M283048 <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Santa Barbara Tax Products Group</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">&nbsp;</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">You may contact SBTPG, by going to&nbsp; </SPAN></SPAN><A href="https://www.sbtpg.com/contact-us/" target="_blank"><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">https://www.sbtpg.com/contact-us/</SPAN></SPAN></A><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri"> visit their secure website&nbsp;</SPAN></SPAN><A href="https://www.sbtpg.com/" target="_blank"><SPAN style="font-size:11.25pt"><SPAN style="font-family:Avenir">www.sbtpg.com</SPAN></SPAN></A><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">&nbsp;if you need more information.</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri"><A href="https://ttlc.intuit.com/replies/4233182" target="_blank">https://ttlc.intuit.com/replies/4233182</A></SPAN></SPAN></P> Wed, 26 Feb 2020 19:27:18 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236946#M283048 DonnaLO 2020-02-26T19:27:18Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238292#M283648 <P>I filled my taxes on turbo tax on 2-5-2020 and on 2-23-2020 irs.gov Where is my refund? said that I would receive my fund into my bank before 2-26-2020. I checked yesterday on Santa Barbara Bank taxpayer login and it said they have received my return. I checked it this morning 2-26-2020 and said that they have sent out my deposit to my bank, I called my bank and checked my banking online and my account still says 0.&nbsp; My bank does not hold pending deposits once they receive money it goes directly into the account. So Im confused. Why would they send out my return to my bank but my bank has not received it yet. Also I checked my acct and routing number and it is correct.&nbsp; So now what do I do?&nbsp;</P> Wed, 26 Feb 2020 21:56:55 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238292#M283648 chandanave8615 2020-02-26T21:56:55Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238444#M283713 <P>Please contact SBTPG directly.&nbsp;You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank">www.sbtpg.com</A>&nbsp;&nbsp;</P> Wed, 26 Feb 2020 22:15:33 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238444#M283713 AkinaLO 2020-02-26T22:15:33Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238653#M283813 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ chandanave8615</U></FONT>&nbsp;wrote:<BR /><P>I filled my taxes on turbo tax on 2-5-2020 and on 2-23-2020 irs.gov Where is my refund? said that I would receive my fund into my bank before 2-26-2020. I checked yesterday on Santa Barbara Bank taxpayer login and it said they have received my return. I checked it this morning 2-26-2020 and said that they have sent out my deposit to my bank, I called my bank and checked my banking online and my account still says 0.&nbsp; My bank does not hold pending deposits once they receive money it goes directly into the account. So Im confused. Why would they send out my return to my bank but my bank has not received it yet. Also I checked my acct and routing number and it is correct.&nbsp; So now what do I do?</P></BLOCKQUOTE><P>While SBTPG's bank may have scheduled the refund to be sent today, it's not as common to receive an electronic deposit via ACH (Automated Clearing House) on the same day it was initiated from another bank. &nbsp; It's not immediate like a wire transfer. &nbsp; While it's possible to receive an ACH deposit the same day, depending on various bank times, an ACH transfer more often takes at least a day, sometimes longer.</P> Wed, 26 Feb 2020 22:41:05 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238653#M283813 mesquitebean 2020-02-26T22:41:05Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256171#M290022 <P>This happened to me too and the bank has zero info on my federal return. They told me it’s not there nor is it pending <span class="lia-unicode-emoji" title=":sleepy_face:">😪</span></P> Mon, 02 Mar 2020 09:13:50 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256171#M290022 Zoehylan1995 2020-03-02T09:13:50Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256192#M290029 <BLOCKQUOTE><HR /><LI-USER uid="1499772"></LI-USER>&nbsp;wrote:<BR /><P>This happened to me too and the bank has zero info on my federal return. They told me it’s not there nor is it pending <span class="lia-unicode-emoji" title=":sleepy_face:">😪</span></P><HR /></BLOCKQUOTE><P>I'm sorry, but "me too" is not enough info to confidently understand your situation.&nbsp;&nbsp; This thread has many different users in it.&nbsp;</P><P>&nbsp;</P><P>When you check the IRS "Where's My Refund" tool, what do you see there?&nbsp;&nbsp; Does it say that your refund has been sent?&nbsp;&nbsp;&nbsp;</P><P><A href="https://www.irs.gov/Refunds" target="_blank">https://www.irs.gov/Refunds</A></P><P>&nbsp;</P><P>If the IRS WMR tool says they have sent the funds, they also say to allow up to 5 days due to variations in bank processing procedures and times.&nbsp; But it usually doesn't take that long.</P><P>&nbsp;</P><P>And there could be another link in the chain.&nbsp;&nbsp;</P><P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.</P> Mon, 02 Mar 2020 11:00:10 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256192#M290029 mesquitebean 2020-03-02T11:00:10Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256224#M290044 <P>Why hasn't my money been applied to my bank yet ? The "where's my refund status?" Stated that on 2/26/20 it was sent to my bank. It's March 2nd and my balance shows 0.00 and has no pending deposit! I see other people are experiencing this problem. Why are funds not showing up into accounts? What can I do to get my funds!?</P> Mon, 02 Mar 2020 12:33:40 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256224#M290044 Jnabors 2020-03-02T12:33:40Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256979#M290275 <P>Since the IRS issues refunds, you will have to speak directly to the IRS to find out more about the delay. Please see below for more information.&nbsp;</P> <P><A href="https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080" target="_blank">https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080</A></P> Mon, 02 Mar 2020 16:30:08 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256979#M290275 MoniqueLO 2020-03-02T16:30:08Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1258771#M290878 <BLOCKQUOTE><HR /><LI-USER uid="1500054"></LI-USER>&nbsp;wrote:<BR /><P>Why hasn't my money been applied to my bank yet ? The "where's my refund status?" Stated that on 2/26/20 it was sent to my bank. It's March 2nd and my balance shows 0.00 and has no pending deposit! I see other people are experiencing this problem. Why are funds not showing up into accounts? What can I do to get my funds!?</P><HR /></BLOCKQUOTE><P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.</P> Mon, 02 Mar 2020 21:24:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1258771#M290878 mesquitebean 2020-03-02T21:24:58Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1260660#M291513 <P>Plz help me geff t my refund back.just has d to fix a huge problem of illegal sighning and other stuff w out my consent.bankruptcy divorce.im being treated BBC ad plz help me</P> Tue, 03 Mar 2020 03:52:41 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1260660#M291513 wendynix33 2020-03-03T03:52:41Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275511#M296693 <P>Hey i’m having the same issue.. did you have your refund already?&nbsp;</P> Thu, 05 Mar 2020 10:19:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275511#M296693 skyeler09 2020-03-05T10:19:58Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275614#M296740 <P>My refund says sent but it's not in my account&nbsp;</P> Thu, 05 Mar 2020 12:20:22 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275614#M296740 Albertmoore82 2020-03-05T12:20:22Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1279645#M298136 <DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><BLOCKQUOTE><HR /><LI-USER uid="1539819"></LI-USER>&nbsp;wrote:<BR /><P>My refund says sent but it's not in my account&nbsp;</P><HR /></BLOCKQUOTE><P>So this IRS WMR tool says the funds have been sent?</P><P><A href="https://www.irs.gov/refunds" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">https://www.irs.gov/refunds</A><A target="_blank" rel="noopener"><BR /><BR /></A>If the IRS has actually sent the funds, the IRS says to allow <EM>up to 5 days</EM> due to variations in bank processing procedures and times.&nbsp;&nbsp;&nbsp;But it usually doesn't take that long.<BR /><BR />However, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).</P></DIV></DIV></DIV></DIV> Fri, 06 Mar 2020 00:42:57 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1279645#M298136 mesquitebean 2020-03-06T00:42:57Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345457#M315093 <P>The Bar status was saying it was sent to the bank March 18- no later than 23rd &nbsp;for two days now , can they still offset me ?</P> Sat, 21 Mar 2020 22:38:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345457#M315093 Jgray0505 2020-03-21T22:38:58Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345582#M315117 <BLOCKQUOTE><HR /><LI-USER uid="1697004"></LI-USER>&nbsp;wrote:<BR /><P>The Bar status was saying it was sent to the bank March 18- no later than 23rd &nbsp;for two days now , can they still offset me ?</P><HR /></BLOCKQUOTE><P>If there's an offset, it will often mention that at the WMR tool before or at the same time as saying the refund has been sent.&nbsp; Obviously they can't offset anything once they have actually sent the funds and no longer control it.&nbsp; If you receive the Federal refund, and it is less than expected, then they may have offset part of it <EM>prior</EM> to sending it (or the lower amount could be due to the payment of product fees.)&nbsp; Only the IRS will know if there has been an offset or not.&nbsp; See this FAQ:</P><P>&nbsp;</P><P><EM><STRONG>FAQ:&nbsp; What is a refund offset?</STRONG></EM></P><P><A href="https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/01/26301" target="_blank">https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/01/26301</A></P><P>&nbsp;</P><P>If the WMR tool says your funds were sent on March 18,&nbsp; then you are still in a normal time frame.&nbsp; It's still not the 23rd yet. &nbsp; The IRS says to allow up to 5 days due to differences in various banks' processing times/procedures.&nbsp;&nbsp; You can phone your bank on Monday to see if they have any word on a pending deposit.</P><P>&nbsp;</P><P>Also be aware there may be another link in the chain that you can check in the meantime <U><STRONG>if</STRONG> </U>you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card) in a second direct deposit. &nbsp; If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) using their lookup tool.<A target="_blank" rel="noopener"><BR /></A></P> Sat, 21 Mar 2020 23:17:21 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345582#M315117 mesquitebean 2020-03-21T23:17:21Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350016#M315942 <P>Ok I did use turbo with the extra fees taken out! So what’s the time table for turbo bank to send the deposit back to my bank ? How long it usually takes them to send the deposit back to me!&nbsp;</P> Mon, 23 Mar 2020 10:22:50 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350016#M315942 Jgray0505 2020-03-23T10:22:50Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350033#M315950 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Jgray0505</U></FONT>&nbsp;wrote:<BR /><P>Ok I did use turbo with the extra fees taken out! So what’s the time table for turbo bank to send the deposit back to my bank ? How long it usually takes them to send the deposit back to me!&nbsp;</P><HR /></BLOCKQUOTE><P>If you're sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), <STRONG>you can <U>log in</U> at SBTPG's website </STRONG>(Santa Barbara Tax Products Group) to lookup the status of your funds.</P><P>&nbsp;</P><P>To log in, choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>IF needed, SBTPG has a phone contact page at the following link. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info from their phone system, or you can log in as above.</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P> Mon, 23 Mar 2020 10:47:33 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350033#M315950 mesquitebean 2020-03-23T10:47:33Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1353791#M316868 <P>It shows sent yet it hasn't been deposited into my account</P> Tue, 24 Mar 2020 09:26:28 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1353791#M316868 Ladispencer 2020-03-24T09:26:28Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1356096#M317547 <BLOCKQUOTE><HR /><LI-USER uid="1715130"></LI-USER>&nbsp;wrote:<BR /><P>It shows sent yet it hasn't been deposited into my account</P><HR /></BLOCKQUOTE><P>If the IRS "Where's My Refund" tool shows they have actually sent the funds, the IRS says to allow up to 5 days due to variations in bank processing procedures and times.&nbsp;&nbsp;&nbsp;But it usually doesn't take that long.<BR /><BR />However, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG), where you can use SBTPG's lookup tool.&nbsp; If you did not use that method to pay any fees, then this paragraph won't apply to you.<A target="_blank" rel="noopener"><BR /></A></P> Tue, 24 Mar 2020 21:40:59 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1356096#M317547 mesquitebean 2020-03-24T21:40:59Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356134#M317555 <P>Hi,</P><P>&nbsp;</P><P>I’m having the same issue, they said “Sent” on 03/20/2020 in the “Where is my refund”, but nothing yet in my account. Did you receive your refund or did you have to call the IRS?.</P><P>&nbsp;</P><P>Thank you.</P> Tue, 24 Mar 2020 21:49:47 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356134#M317555 ChArLaDa 2020-03-24T21:49:47Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356289#M317591 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ ChArLaDa</U></FONT>&nbsp;wrote:<BR /><P>Hi,</P><P>I’m having the same issue, they said “Sent” on 03/20/2020 in the “Where is my refund”, but nothing yet in my account. Did you receive your refund or did you have to call the IRS?.</P><P>Thank you.</P><HR /></BLOCKQUOTE><P>What do you mean by "account"--a bank account or a debit card account such as the Turbo Visa Debit Card? &nbsp; This answer is about the more common circumstance--a bank account--but a similar approach would be used for a debit card account.</P><P>&nbsp;</P><P>It's too soon to call the IRS.&nbsp; They won't know anything this early.&nbsp; The IRS even recommends waiting 5 days before phoning your bank to start with, since there is variation in different banks' processing times/procedures.&nbsp;&nbsp; But you can go ahead and check with your bank.</P><P>&nbsp;</P><P>The first place to call would be your bank (or card)--IF you did not pay any fees out of your Federal refund.&nbsp; Ask them if they have any word on a pending deposit, or if an attempted deposit was refused and sent back.</P><P>&nbsp;</P><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P><STRONG>&nbsp;</STRONG>NOTE:&nbsp; There is something that can add to the delay, however.&nbsp;<STRONG> If you chose to pay any TurboTax product fees out of your Federal refund</STRONG>, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG), where you can use SBTPG's lookup tool.&nbsp; If you did not use that method to pay any fees, then this paragraph won't apply to you.</P><P>&nbsp;</P><P><A target="_blank" rel="noopener"><BR /></A>Another thing you can do is to check the deposit information you provided TurboTax to be sure it is correct.&nbsp;&nbsp; If you chose to pay fees out of your Federal refund, you may see some deposit numbers you don't recognize, since that process uses an intermediary bank account as I mentioned above.</P><P>&nbsp;</P><P>If the deposit info was incorrect, or if your bank refused it for some other reason, such as a mismatched name on the account, etc., the bank would send it back to where it came from--either to the IRS if it came directly from the IRS, or to the intermediary bank if you chose to pay fees out of the Federal refund.&nbsp;&nbsp; If that were to happen, then they would send a paper check to the address on your return.</P></DIV></DIV></DIV></DIV> Tue, 24 Mar 2020 22:26:15 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356289#M317591 mesquitebean 2020-03-24T22:26:15Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366448#M320555 <P>Thank you for the quick response. I meant to say my bank account. It has been 5 business days (Today) and I still haven’t received anything from the IRS.</P><P>&nbsp;</P><P>What should I do at this point?. My bank doesn’t see any pending transactions, The IRS “Where is my refund” says “Sent”. I am in the limbo (I don’t know what to do).</P><P>&nbsp;</P><P>I have to do what I have to do, but please don’t tell me that am going to have to call the IRS.</P><P>&nbsp;</P><P>Thank you.</P> Fri, 27 Mar 2020 11:56:10 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366448#M320555 ChArLaDa 2020-03-27T11:56:10Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366535#M320593 <P>Did you choose to have your TT fees deducted from your federal refund?</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1"><STRONG>Santa Barbara Tax Products Group</STRONG>, LLC &nbsp;(SBTPG) is the bank that handles the Refund Processing Service when you choose to have your&nbsp;<STRONG>TurboTax</STRONG>&nbsp;fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.&nbsp;</SPAN></P> <P class="p1"><SPAN class="s1">You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank"><SPAN class="s2">www.sbtpg.com</SPAN></A>&nbsp;</SPAN></P> <P class="p2"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service" target="_blank">https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service</A></SPAN></P> Fri, 27 Mar 2020 12:34:53 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366535#M320593 xmasbaby0 2020-03-27T12:34:53Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460774#M353748 <P>My refund was sent on the 8th today is the 13th the deadline and when I called the bank they don't have my application so what's going on are they going to send me a paper check&nbsp;</P> Mon, 13 Apr 2020 23:21:42 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460774#M353748 Babymanda1 2020-04-13T23:21:42Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460882#M353792 <P>It can take up to <STRONG>5 business days</STRONG> excluding <STRONG>weekends and holidays</STRONG> for your refund to reach your financial institution.</P> <P>You can see this and answers to other questions on the&nbsp;<A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">IRS FAQ page.&nbsp;</A>&nbsp;&nbsp;&nbsp;&nbsp;</P> Mon, 13 Apr 2020 23:33:15 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460882#M353792 AkinaLO 2020-04-13T23:33:15Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460895#M353799 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Babymanda1</U></FONT>&nbsp;wrote:<BR /><P>My refund was sent on the 8th today is the 13th the deadline and when I called the bank they don't have my application so what's going on are they going to send me a paper check&nbsp;</P><HR /></BLOCKQUOTE><P>So the IRS "Where's My Refund" tool says it was sent on April 8?</P><P><A href="https://www.irs.gov/refunds" target="_blank" rel="noopener">https://www.irs.gov/refunds</A></P><P>&nbsp;</P><P>If so, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card) in a second direct deposit. &nbsp;&nbsp; If you used that method to pay fees, and if the IRS has actually released the funds, here's how to check on the funds at the level of the intermediary company (SBTPG).</P><P>&nbsp;</P><P>If you used that method to pay fees, go to the page at the link below and choose the Taxpayer portal.&nbsp; Then you can use the SBTPG tool to check on your refund.</P><P><A href="https://www.sbtpg.com/" target="_blank" rel="noopener">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>NOTE:&nbsp; If you did NOT use that method to pay fees, then none of the above about SBTPG applies to you.</P> Mon, 13 Apr 2020 23:36:45 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460895#M353799 mesquitebean 2020-04-13T23:36:45Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369 <P>Question was answered in another reply.</P> Thu, 16 Apr 2020 03:41:34 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369 JGardner66 2020-04-16T03:41:34Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1496025#M370999 <P>I called my bank. They said I have to call irs. How can I call irs?&nbsp;</P> Thu, 16 Apr 2020 22:21:31 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1496025#M370999 vanvy2002 2020-04-16T22:21:31Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496185#M371073 <P>It says my refund was sent to my bank, but not showed up yet after 10 days. I do not use my refund for anything. I called my bank, they said I have to call irs. How can I call irs?</P> Thu, 16 Apr 2020 22:41:23 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496185#M371073 vanvy2002 2020-04-16T22:41:23Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496517#M371236 <BLOCKQUOTE><HR /><LI-USER uid="2094541"></LI-USER>&nbsp;wrote:<BR /><P>It says my refund was sent to my bank, but not showed up yet after 10 days. I do not use my refund for anything. I called my bank, they said I have to call irs. How can I call irs?</P><HR /></BLOCKQUOTE><P><EM>You said: "It says..."</EM></P><P>What is the "it?"&nbsp;&nbsp; Is it the IRS "Where's My Refund" tool?</P><P>&nbsp;</P><P><STRONG>If so, did you have any TurboTax fees that you chose to pay out of your Federal refund or a refund advance?&nbsp;&nbsp;</STRONG></P><P>If you chose to pay fees out of the refund, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).<A target="_blank" rel="noopener"><BR /></A></P><P>&nbsp;</P><P>If that's your situation, the you can log into the SBTPG refund lookup tool.&nbsp; Choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>SBTPG has a phone contact page at the following link. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info, or you can log in as above.</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P> Thu, 16 Apr 2020 23:23:03 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496517#M371236 mesquitebean 2020-04-16T23:23:03Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525400#M382633 <P>Hi my significant other has got the response that is check hit his direct deposit Wednesday, April 15th but it’s not in our account. We have done contacted our bank. I even called them today and they said that they don’t see anything pending or in the process for it to be in our account. What’s the next thing I need to do to figure out why the check still isn’t in our account?</P> Thu, 23 Apr 2020 00:29:35 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525400#M382633 Kcompton1216 2020-04-23T00:29:35Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525564#M382692 <BLOCKQUOTE><HR /><LI-USER uid="2166872"></LI-USER>&nbsp;wrote:<BR /><P>Hi my significant other has got the response that is check hit his direct deposit Wednesday, April 15th but it’s not in our account. We have done contacted our bank. I even called them today and they said that they don’t see anything pending or in the process for it to be in our account. What’s the next thing I need to do to figure out why the check still isn’t in our account?</P><HR /></BLOCKQUOTE><P>What do you mean by <EM>"has got the response that his check hit his direct deposit?"</EM></P><UL><LI>&nbsp;Got a response from who/what/where?&nbsp;</LI><LI>What kind of deposit--is this a <STRONG>Federal tax refund</STRONG> for his 2019 Federal tax return?&nbsp;&nbsp;</LI><LI>If so, does this IRS "Where's My Refund" tool say his Federal tax refund has been sent?<BR /><A href="https://www.irs.gov/refunds" target="_blank">https://www.irs.gov/refunds</A></LI></UL><P>&nbsp;</P><P>You said "his" direct deposit then said "our" account.&nbsp; Is his name listed on the bank account?&nbsp; i.e., is it a joint bank account in both names?</P><P>&nbsp;</P><P><STRONG>When he filed his return, did he have any TurboTax fees that he chose to pay out of his Federal refund or a refund advance?&nbsp;&nbsp;</STRONG></P><P>If he chose to pay any TurboTax product fees out of his Federal refund, the Federal tax refund goes first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to his bank (or card.)&nbsp;&nbsp;&nbsp;If he used that method to pay fees, we can tell you how to check on a Federal tax refund at the level of the intermediary company (SBTPG).</P> Thu, 23 Apr 2020 01:18:15 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525564#M382692 mesquitebean 2020-04-23T01:18:15Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525718#M382747 <P>Sorry I should have been more clear in what I was saying. It’s for the stimulus check we got our tax return already. The information was from the irs on their website. It said that it was direct deposited into our account he 15th (yes, we have a shared banking account) for 2019 he claimed me and our child (that was born that year). &nbsp;In 2018 I filed myself. He also has another child with his ex wife(she gets child support) (he is a little behind on child support). We are in contact with the ex wife she said she hasn’t resided anything from his( but she did revive hers, she claimed his other child). &nbsp;He has contacted child support and they said that they don’t have his check. As well as our bank when we contacted them The lady from the bank checked to see if maybe it was pending and she said that there wasn’t anything for our account regarding the stimulus check.&nbsp;<BR /><BR /></P><P>No he didn’t have anything that he need to pay back for taxes as well.&nbsp;</P> Thu, 23 Apr 2020 02:05:49 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525718#M382747 Kcompton1216 2020-04-23T02:05:49Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525846#M382790 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Kcompton1216</U></FONT>&nbsp;wrote:<BR /><P>Sorry I should have been more clear in what I was saying. It’s for the stimulus check we got our tax return already. The information was from the irs on their website. It said that it was direct deposited into our account he 15th (yes, we have a shared banking account) for 2019 he claimed me and our child (that was born that year). &nbsp;In 2018 I filed myself. He also has another child with his ex wife(she gets child support) (he is a little behind on child support). We are in contact with the ex wife she said she hasn’t resided anything from his( but she did revive hers, she claimed his other child). &nbsp;He has contacted child support and they said that they don’t have his check. As well as our bank when we contacted them The lady from the bank checked to see if maybe it was pending and she said that there wasn’t anything for our account regarding the stimulus check.</P><P>No he didn’t have anything that he need to pay back for taxes as well.&nbsp;</P><HR /></BLOCKQUOTE><P>You've posted in a thread topic that is about Federal tax refunds.&nbsp; I can't help you much with any stimulus issues, but I can tell you a possibility.&nbsp;&nbsp;&nbsp; I'm a fellow user and won't address any of the child issues, other than to say that the IRS can offset a stimulus for child support.</P><P>&nbsp;</P><P>The IRS should send the stimulus funds to the deposit account listed on his 2018 or 2019 tax return, whether that is a bank or a debit card.&nbsp;&nbsp; I've never used that stimulus tool and don't know what all it shows.&nbsp; But if it showed you the last 4 numbers of the deposit account, for instance, did he recognize it as being your account?</P><P>&nbsp;</P><P>If he doesn't recognize the account (if shown), here's a possibility.&nbsp;<STRONG> When he filed a TurboTax return for 2018 or 2019, did he choose to pay any TurboTax fees out of his Federal refund?&nbsp;</STRONG>&nbsp; If so, that would have used a temporary intermediary bank account in the process to first receive the Federal refund and pay the fees.&nbsp; Then that intermediary bank would have sent the rest of the Federal refund to his bank and then closed the temporary account.</P><P>&nbsp;</P><P><U><EM><STRONG>If</STRONG> </EM></U>that method was used to receive a Federal refund in 2018 or 2019, then it may be the temporary intermediary bank account that the IRS would have on record and thus may have sent the stimulus deposit to.&nbsp;&nbsp;&nbsp; If that's what happened, I "think" that intermediary company (SBTPG) will receive the deposit at their bank, and since the temporary account is closed, would send it back to the IRS, who would issue a check in the mail to the latest address in his IRS file.</P><P>&nbsp;</P><P>It's my understanding that the IRS is sending every stimulus recipient a letter in postal mail about 2 weeks after the stimulus payment with more details on their payment, including the amount and how and where they made the payment, so that people will know what happened to it.</P><P>&nbsp;</P><P>If he DID use that method to pay TurboTax fees when he filed a tax return, you can phone the intermediary company <STRONG>SBTPG</STRONG>, to see if what I suggested as a possibility above is indeed the way they are handling it in that scenario.&nbsp; They may also be able to tell you if they received his stimulus payment and sent it back to the IRS.</P><P>The link below has their phone number and support hours:</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="noopener">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P> Thu, 23 Apr 2020 02:52:32 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525846#M382790 mesquitebean 2020-04-23T02:52:32Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566828#M397415 <P>Actually it says on get my payment that my check was scheduled for deposit on April 22. &nbsp;It’s May and have not received it. I contacted my financial institution. They have not received it. And yes I spoke with ach accounting department&nbsp;</P> Tue, 05 May 2020 08:48:55 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566828#M397415 Rodrick1717 2020-05-05T08:48:55Z Re: If the status in Where’s My Refund? shows “Refund Sent”,... https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1566833#M397419 <P>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</P> Tue, 05 May 2020 08:57:59 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1566833#M397419 Rodrick1717 2020-05-05T08:57:59Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566834#M397420 <P><SPAN>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</SPAN></P> Tue, 05 May 2020 08:59:45 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566834#M397420 Rodrick1717 2020-05-05T08:59:45Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566835#M397421 <P>Get my payment website. &nbsp;<BR /><SPAN>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</SPAN></P> Tue, 05 May 2020 09:00:38 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566835#M397421 Rodrick1717 2020-05-05T09:00:38Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566836#M397422 <BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Rodrick1717</U></FONT>&nbsp;wrote:<BR /><P>Actually it says on get my payment that my check was scheduled for deposit on April 22. &nbsp;It’s May and have not received it. I contacted my financial institution. They have not received it. And yes I spoke with ach accounting department&nbsp;</P><HR /></BLOCKQUOTE><P>Since you referred to "Get My Payment", I presume you are posting about an expected stimulus payment and not a Federal tax refund.</P><P>&nbsp;</P><P>No one is going to know anything about your particular situation in a user community forum. &nbsp; However, there are some things you can check. &nbsp; Are you sure your stimulus payment is going directly from the IRS to your bank?&nbsp; Did you recognize your account number when you checked the info at the "Get My Payment" tool?</P><P>&nbsp;</P><P><STRONG>Or is it this:</STRONG></P><P><STRONG>Did you on your 2018 or 2019 return choose to pay any TurboTax fees out of your Federal refund?&nbsp;</STRONG> If so, that process uses a temporary bank account at an intermediary bank.&nbsp; If the IRS sent your stimulus payment to that same intermediary bank account you used before to pay your fees, that account would now be closed, so the company handling that (SBTPG) likely sent it back to the IRS, who would issue you a check in the mail.</P><P>&nbsp;</P><P>If you DID use that method to pay TurboTax fees when you filed a tax return, you can phone the intermediary company <STRONG>SBTPG</STRONG>, to see if that is indeed the way they are handling a stimulus payment in that scenario.&nbsp; They may also be able to tell you if they received your stimulus payment and sent it back to the IRS.</P><P>The link below has their phone number and support hours:</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="noopener nofollow noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P> Tue, 05 May 2020 09:16:20 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566836#M397422 mesquitebean 2020-05-05T09:16:20Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652585#M426311 <P>Has my refund been sent</P> Wed, 01 Jul 2020 03:33:58 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652585#M426311 Troy gardner 2020-07-01T03:33:58Z Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652598#M426315 <P><LI-USER uid="2193965"></LI-USER>&nbsp;No one at TurboTax knows if your refund has been sent.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call&nbsp;</SPAN><SPAN class="s2">800-829-1954</SPAN><SPAN class="s1">. (This line has no information on Economic Impact Payments.)</SPAN></P> <P class="p2">&nbsp;</P> <P class="p3">&nbsp;</P> <P class="p4"><SPAN class="s3"><A href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/" target="_blank">https://turbotax.intuit.com/tax-tools/efile-status-lookup/</A></SPAN></P> <P class="p4"><SPAN class="s1">TurboTax gives you an <I>estimated </I>date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.<SPAN class="Apple-converted-space">&nbsp; </SPAN>Many refunds are taking longer during the pandemic.&nbsp;</SPAN></P> <P class="p3">&nbsp;</P> <P class="p4"><SPAN class="s1">Once your federal return has been accepted by the IRS, <STRONG>only the IRS has any control. </STRONG> TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.</SPAN></P> <P class="p4"><SPAN class="s1">You need your filing status, your Social Security number and the exact amount<SPAN class="Apple-converted-space">&nbsp; </SPAN>(line 20 of your Form 1040) of your federal refund to track your Federal refund:<SPAN class="Apple-converted-space">&nbsp; &nbsp;</SPAN></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://www.irs.gov/refunds" target="_blank">https://www.irs.gov/refunds</A></SPAN></P> <P class="p5"><SPAN class="s1">To track your state refund: <SPAN class="Apple-converted-space">&nbsp; &nbsp;</SPAN></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund" target="_blank">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</A></SPAN></P> <P class="p6">&nbsp;</P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others" target="_blank"><STRONG>https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others</STRONG></A></SPAN></P> <P class="p5"><SPAN class="s1">If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.</SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions</A></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved" target="_blank">https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved</A></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried" target="_blank">https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried</A></SPAN></P> Wed, 01 Jul 2020 03:47:44 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652598#M426315 xmasbaby0 2020-07-01T03:47:44Z
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topic Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet in After you file
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369
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<description><P>Question was answered in another reply.</P></description>
<pubDate>Thu, 16 Apr 2020 03:41:34 GMT</pubDate>
<dc:creator>JGardner66</dc:creator>
<dc:date>2020-04-16T03:41:34Z</dc:date>
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<title>
It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/765649#M152574
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<pubDate>Fri, 07 Jun 2019 22:29:31 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/765649#M152574
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<dc:creator>ljoyaiken</dc:creator>
<dc:date>2019-06-07T22:29:31Z</dc:date>
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If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/if-the-status-in-where-s-my-refund-shows-refund-sent/01/765657#M152577
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<P>If the status in&nbsp;<A href="http://www.irs.gov/Refunds" rel="nofollow" target="_blank">Where’s My Refund?</A>&nbsp;shows “Refund Sent”, the IRS has sent your tax refund to your financial institution for direct deposit.&nbsp;<B>It can take 1 to 5 days for your financial institution to deposit funds into your account</B>. If you don't receive it in 1 to 5 days then you should contact your financial institution.<BR /></P>
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<pubDate>Fri, 07 Jun 2019 22:29:33 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/if-the-status-in-where-s-my-refund-shows-refund-sent/01/765657#M152577
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<dc:creator>Patrice</dc:creator>
<dc:date>2019-06-07T22:29:33Z</dc:date>
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<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852846#M190254
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<description><P>How can I contact my financial intuition?</P></description>
<pubDate>Tue, 17 Sep 2019 14:18:06 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852846#M190254
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<dc:creator>Vsb</dc:creator>
<dc:date>2019-09-17T14:18:06Z</dc:date>
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<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852851#M190255
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<P><SPAN><LI-USER uid="478217"></LI-USER>&nbsp;You wrote</SPAN></P> <P>&nbsp;</P> <P><EM>"How can I contact my financial intuition?"</EM></P> <P>&nbsp;</P> <P>You mean you do not know how to contact your own bank?&nbsp; You should be able to call them on the phone, look at your bank account online, or perhaps visit the local branch in person.</P>
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<pubDate>Tue, 17 Sep 2019 14:31:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/852851#M190255
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<dc:creator>xmasbaby0</dc:creator>
<dc:date>2019-09-17T14:31:58Z</dc:date>
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<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853295#M190353
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<P>I was suppose to receive a Visa card with my return on it, I do not have a bank account, so it could not have been sent to my bank, It was suppose to come in the mail to my home address. &nbsp;That’s the information I filled out with turbo tax.... &nbsp;so now what’s my next step, since I never received it?...</P>
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<pubDate>Wed, 18 Sep 2019 15:06:42 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853295#M190353
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<dc:creator>Vsb</dc:creator>
<dc:date>2019-09-18T15:06:42Z</dc:date>
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Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853300#M190356
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<P><LI-USER uid="478217"></LI-USER>&nbsp;</P> <P>You could have included that piece of information with your original question to save some time.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">For help with your pre-paid Visa card: </SPAN></P> <P class="p1"><SPAN class="s1">Call&nbsp; (888) 285-4169</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s1">There is a “Help” link in the top corner of the web site for the card:</SPAN></P> <P class="p2">&nbsp;</P> <P class="p1"><SPAN class="s2"><A href="https://www.turboprepaidcard.intuit.com/" target="_blank" rel="noopener">https://www.turboprepaidcard.intuit.com/</A></SPAN></P> <P class="p1">&nbsp;</P> <P class="p1"><SPAN class="s2">Did you request to have your TurboTax fees deducted from your federal refund?</SPAN></P> <P class="p1">&nbsp;</P> <P class="p1"><SPAN class="s1"><STRONG>Santa Barbara Tax Products Group</STRONG>, LLC &nbsp;(SBTPG) is the bank that handles the Refund Processing Service when you choose to have your&nbsp;<STRONG>TurboTax</STRONG>&nbsp;fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.&nbsp;</SPAN></P> <P class="p1"><SPAN class="s1">You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank" rel="noopener"><SPAN class="s2">www.sbtpg.com</SPAN></A>&nbsp;</SPAN></P> <P class="p2"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service" target="_blank" rel="noopener">https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service</A></SPAN></P> <P class="p1">&nbsp;</P>
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<pubDate>Wed, 18 Sep 2019 15:13:46 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/853300#M190356
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<dc:creator>xmasbaby0</dc:creator>
<dc:date>2019-09-18T15:13:46Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153034#M251758
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<P>Mine says it was sent to be deposited on Feb 12 but my bank says they have not received it.... Help</P>
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<pubDate>Fri, 14 Feb 2020 15:17:44 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153034#M251758
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<dc:creator>KG8</dc:creator>
<dc:date>2020-02-14T15:17:44Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153362#M251890
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<description>
<P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the&nbsp;financial institution to deposit funds into your account.</SPAN></SPAN></P>
</description>
<pubDate>Fri, 14 Feb 2020 16:11:26 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153362#M251890
</guid>
<dc:creator>CassLO</dc:creator>
<dc:date>2020-02-14T16:11:26Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153940#M252126
</link>
<description><P>Mine too. Have you found anything out&nbsp;</P></description>
<pubDate>Fri, 14 Feb 2020 17:37:18 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153940#M252126
</guid>
<dc:creator>Mikeb12</dc:creator>
<dc:date>2020-02-14T17:37:18Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153982#M252139
</link>
<description>
<P>You would need to reach out directly to your financial institution regarding when the funds you receive will be available to you.&nbsp;</P>
</description>
<pubDate>Fri, 14 Feb 2020 17:45:01 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1153982#M252139
</guid>
<dc:creator>KatinaLO</dc:creator>
<dc:date>2020-02-14T17:45:01Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154283#M252248
</link>
<description>
<P>Can a government agency offset my refund after the IRS has sent it to my bank?&nbsp;</P>
</description>
<pubDate>Fri, 14 Feb 2020 18:28:03 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154283#M252248
</guid>
<dc:creator>Mikeb12</dc:creator>
<dc:date>2020-02-14T18:28:03Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154389#M252284
</link>
<description>
<P>No, the refunds offset process occurs before the (remaining) refund is deposited into your bank account, not after. Please click&nbsp;<A href="https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/00/26301" target="_blank">What is a refund offset?</A>&nbsp;to learn more.</P> <P>&nbsp;</P> <P>&nbsp;</P>
</description>
<pubDate>Fri, 14 Feb 2020 18:45:43 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1154389#M252284
</guid>
<dc:creator>TerukoL</dc:creator>
<dc:date>2020-02-14T18:45:43Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184698#M262153
</link>
<description>
<P>How do I find out why the website is stating that my refund was deposited on a certain day but the bank has no record of it at all what is the possible problem due to it being federal return and I know that it's the right account number and routing number due to I have received State already so what could possibly be the holdup</P>
</description>
<pubDate>Wed, 19 Feb 2020 06:51:45 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184698#M262153
</guid>
<dc:creator>Kyla8484</dc:creator>
<dc:date>2020-02-19T06:51:45Z</dc:date>
</item>
<item>
<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1184702#M262155
</link>
<description>
<P>And what if everything I have tried to retrieve and locate where my return is on the where's my return site and then also my return turn tool site and nothing is being shown other than it was deposited but it doesn't give proof</P>
</description>
<pubDate>Wed, 19 Feb 2020 06:53:40 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1184702#M262155
</guid>
<dc:creator>Kyla8484</dc:creator>
<dc:date>2020-02-19T06:53:40Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184712#M262160
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1320529"></LI-USER>&nbsp;wrote:<BR /> <P>How do I find out why the website is stating that my refund was deposited on a certain day but the bank has no record of it at all what is the possible problem due to it being federal return and I know that it's the right account number and routing number due to I have received State already so what could possibly be the holdup</P> <HR /></BLOCKQUOTE> <P><EM><STRONG>What</STRONG></EM> website is "the website?"&nbsp; Are you referring to the&nbsp; IRS "Where's My Refund" tool?&nbsp;&nbsp; Does it say your refund has been sent?&nbsp; If so, how long has it been?&nbsp; The IRS says to allow up to 5 days due to variations in bank processing procedures and times.</P> <P>&nbsp;</P> <P>And there could be another link in the chain.&nbsp;&nbsp;</P> <P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.<A target="_blank" rel="noopener"><BR /></A></P>
</description>
<pubDate>Wed, 19 Feb 2020 07:01:11 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1184712#M262160
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-02-19T07:01:11Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1195071#M266182
</link>
<description>
<P>Can you tell me how to check because I paid fees with my refund.</P>
</description>
<pubDate>Thu, 20 Feb 2020 19:57:00 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1195071#M266182
</guid>
<dc:creator>Tiepope86</dc:creator>
<dc:date>2020-02-20T19:57:00Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1196763#M266748
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1347480"></LI-USER>&nbsp;wrote:<BR /> <P>Can you tell me how to check because I paid fees with my refund.</P> <HR /></BLOCKQUOTE> <P>If you chose to pay TurboTax fees out of your Federal refund, and if you are sure the IRS has released your refunds (check "Where's My Refund"), you can check at the level of the intermediary company SBTPG, which is Santa Barbara Tax Products Group.&nbsp;</P> <P>&nbsp;</P> <P>You can<STRONG> <U>log in</U></STRONG> to your temporary account at SBTPG to see the status of your funds.</P> <P>&nbsp;</P> <P>To log in, choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P> <P>&nbsp;</P> <P>SBTPG has a phone contact page at the following link. Scroll down to see the phone numbers. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info 24 hours, or you can log in as above.</P> <P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P>
</description>
<pubDate>Thu, 20 Feb 2020 23:19:39 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1196763#M266748
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-02-20T23:19:39Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1226422#M278336
</link>
<description><P>Wheres my refund not deposited yet</P></description>
<pubDate>Tue, 25 Feb 2020 13:27:36 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1226422#M278336
</guid>
<dc:creator>wendynix33</dc:creator>
<dc:date>2020-02-25T13:27:36Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1227424#M278736
</link>
<description>
<P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">@</SPAN></SPAN>wendynix33&nbsp;&nbsp;<SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Once your refund status on the IRS shows "Refund Sent" it can take 1 to 5 business days for the&nbsp;financial institution to deposit fund into your account.</SPAN></SPAN></P><P><A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">Tax Season Refund Frequently Asked Questions</A></P>
</description>
<pubDate>Tue, 25 Feb 2020 16:27:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1227424#M278736
</guid>
<dc:creator>CassLO</dc:creator>
<dc:date>2020-02-25T16:27:22Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236780#M282966
</link>
<description>
<P>Did you ever receive your refund?&nbsp; I am having the same issue.&nbsp;</P>
</description>
<pubDate>Wed, 26 Feb 2020 19:09:04 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236780#M282966
</guid>
<dc:creator>JESSICACARREON55</dc:creator>
<dc:date>2020-02-26T19:09:04Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236806#M282982
</link>
<description>
<P><SPAN>If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>Can you provide this contact info?</SPAN></P>
</description>
<pubDate>Wed, 26 Feb 2020 19:11:56 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236806#M282982
</guid>
<dc:creator>JESSICACARREON55</dc:creator>
<dc:date>2020-02-26T19:11:56Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236946#M283048
</link>
<description>
<P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">Santa Barbara Tax Products Group</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">&nbsp;</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">You may contact SBTPG, by going to&nbsp; </SPAN></SPAN><A href="https://www.sbtpg.com/contact-us/" target="_blank"><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">https://www.sbtpg.com/contact-us/</SPAN></SPAN></A><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri"> visit their secure website&nbsp;</SPAN></SPAN><A href="https://www.sbtpg.com/" target="_blank"><SPAN style="font-size:11.25pt"><SPAN style="font-family:Avenir">www.sbtpg.com</SPAN></SPAN></A><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">&nbsp;if you need more information.</SPAN></SPAN></P> <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri"><A href="https://ttlc.intuit.com/replies/4233182" target="_blank">https://ttlc.intuit.com/replies/4233182</A></SPAN></SPAN></P>
</description>
<pubDate>Wed, 26 Feb 2020 19:27:18 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1236946#M283048
</guid>
<dc:creator>DonnaLO</dc:creator>
<dc:date>2020-02-26T19:27:18Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238292#M283648
</link>
<description>
<P>I filled my taxes on turbo tax on 2-5-2020 and on 2-23-2020 irs.gov Where is my refund? said that I would receive my fund into my bank before 2-26-2020. I checked yesterday on Santa Barbara Bank taxpayer login and it said they have received my return. I checked it this morning 2-26-2020 and said that they have sent out my deposit to my bank, I called my bank and checked my banking online and my account still says 0.&nbsp; My bank does not hold pending deposits once they receive money it goes directly into the account. So Im confused. Why would they send out my return to my bank but my bank has not received it yet. Also I checked my acct and routing number and it is correct.&nbsp; So now what do I do?&nbsp;</P>
</description>
<pubDate>Wed, 26 Feb 2020 21:56:55 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238292#M283648
</guid>
<dc:creator>chandanave8615</dc:creator>
<dc:date>2020-02-26T21:56:55Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238444#M283713
</link>
<description>
<P>Please contact SBTPG directly.&nbsp;You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank">www.sbtpg.com</A>&nbsp;&nbsp;</P>
</description>
<pubDate>Wed, 26 Feb 2020 22:15:33 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238444#M283713
</guid>
<dc:creator>AkinaLO</dc:creator>
<dc:date>2020-02-26T22:15:33Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238653#M283813
</link>
<description>
<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ chandanave8615</U></FONT>&nbsp;wrote:<BR /><P>I filled my taxes on turbo tax on 2-5-2020 and on 2-23-2020 irs.gov Where is my refund? said that I would receive my fund into my bank before 2-26-2020. I checked yesterday on Santa Barbara Bank taxpayer login and it said they have received my return. I checked it this morning 2-26-2020 and said that they have sent out my deposit to my bank, I called my bank and checked my banking online and my account still says 0.&nbsp; My bank does not hold pending deposits once they receive money it goes directly into the account. So Im confused. Why would they send out my return to my bank but my bank has not received it yet. Also I checked my acct and routing number and it is correct.&nbsp; So now what do I do?</P></BLOCKQUOTE><P>While SBTPG's bank may have scheduled the refund to be sent today, it's not as common to receive an electronic deposit via ACH (Automated Clearing House) on the same day it was initiated from another bank. &nbsp; It's not immediate like a wire transfer. &nbsp; While it's possible to receive an ACH deposit the same day, depending on various bank times, an ACH transfer more often takes at least a day, sometimes longer.</P>
</description>
<pubDate>Wed, 26 Feb 2020 22:41:05 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1238653#M283813
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-02-26T22:41:05Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256171#M290022
</link>
<description>
<P>This happened to me too and the bank has zero info on my federal return. They told me it’s not there nor is it pending <span class="lia-unicode-emoji" title=":sleepy_face:">😪</span></P>
</description>
<pubDate>Mon, 02 Mar 2020 09:13:50 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256171#M290022
</guid>
<dc:creator>Zoehylan1995</dc:creator>
<dc:date>2020-03-02T09:13:50Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256192#M290029
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1499772"></LI-USER>&nbsp;wrote:<BR /><P>This happened to me too and the bank has zero info on my federal return. They told me it’s not there nor is it pending <span class="lia-unicode-emoji" title=":sleepy_face:">😪</span></P><HR /></BLOCKQUOTE><P>I'm sorry, but "me too" is not enough info to confidently understand your situation.&nbsp;&nbsp; This thread has many different users in it.&nbsp;</P><P>&nbsp;</P><P>When you check the IRS "Where's My Refund" tool, what do you see there?&nbsp;&nbsp; Does it say that your refund has been sent?&nbsp;&nbsp;&nbsp;</P><P><A href="https://www.irs.gov/Refunds" target="_blank">https://www.irs.gov/Refunds</A></P><P>&nbsp;</P><P>If the IRS WMR tool says they have sent the funds, they also say to allow up to 5 days due to variations in bank processing procedures and times.&nbsp; But it usually doesn't take that long.</P><P>&nbsp;</P><P>And there could be another link in the chain.&nbsp;&nbsp;</P><P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.</P>
</description>
<pubDate>Mon, 02 Mar 2020 11:00:10 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256192#M290029
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-02T11:00:10Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256224#M290044
</link>
<description>
<P>Why hasn't my money been applied to my bank yet ? The "where's my refund status?" Stated that on 2/26/20 it was sent to my bank. It's March 2nd and my balance shows 0.00 and has no pending deposit! I see other people are experiencing this problem. Why are funds not showing up into accounts? What can I do to get my funds!?</P>
</description>
<pubDate>Mon, 02 Mar 2020 12:33:40 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256224#M290044
</guid>
<dc:creator>Jnabors</dc:creator>
<dc:date>2020-03-02T12:33:40Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256979#M290275
</link>
<description>
<P>Since the IRS issues refunds, you will have to speak directly to the IRS to find out more about the delay. Please see below for more information.&nbsp;</P> <P><A href="https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080" target="_blank">https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080</A></P>
</description>
<pubDate>Mon, 02 Mar 2020 16:30:08 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1256979#M290275
</guid>
<dc:creator>MoniqueLO</dc:creator>
<dc:date>2020-03-02T16:30:08Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1258771#M290878
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1500054"></LI-USER>&nbsp;wrote:<BR /><P>Why hasn't my money been applied to my bank yet ? The "where's my refund status?" Stated that on 2/26/20 it was sent to my bank. It's March 2nd and my balance shows 0.00 and has no pending deposit! I see other people are experiencing this problem. Why are funds not showing up into accounts? What can I do to get my funds!?</P><HR /></BLOCKQUOTE><P><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) where you can log in to check on it or use their automated phone system.&nbsp;&nbsp; If you did not use that method to pay fees, then this paragraph won't apply to you.</P>
</description>
<pubDate>Mon, 02 Mar 2020 21:24:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1258771#M290878
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-02T21:24:58Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1260660#M291513
</link>
<description>
<P>Plz help me geff t my refund back.just has d to fix a huge problem of illegal sighning and other stuff w out my consent.bankruptcy divorce.im being treated BBC ad plz help me</P>
</description>
<pubDate>Tue, 03 Mar 2020 03:52:41 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1260660#M291513
</guid>
<dc:creator>wendynix33</dc:creator>
<dc:date>2020-03-03T03:52:41Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275511#M296693
</link>
<description>
<P>Hey i’m having the same issue.. did you have your refund already?&nbsp;</P>
</description>
<pubDate>Thu, 05 Mar 2020 10:19:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275511#M296693
</guid>
<dc:creator>skyeler09</dc:creator>
<dc:date>2020-03-05T10:19:58Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275614#M296740
</link>
<description>
<P>My refund says sent but it's not in my account&nbsp;</P>
</description>
<pubDate>Thu, 05 Mar 2020 12:20:22 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1275614#M296740
</guid>
<dc:creator>Albertmoore82</dc:creator>
<dc:date>2020-03-05T12:20:22Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1279645#M298136
</link>
<description>
<DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><BLOCKQUOTE><HR /><LI-USER uid="1539819"></LI-USER>&nbsp;wrote:<BR /><P>My refund says sent but it's not in my account&nbsp;</P><HR /></BLOCKQUOTE><P>So this IRS WMR tool says the funds have been sent?</P><P><A href="https://www.irs.gov/refunds" target="_blank" rel="nofollow noopener noreferrer noopener noreferrer">https://www.irs.gov/refunds</A><A target="_blank" rel="noopener"><BR /><BR /></A>If the IRS has actually sent the funds, the IRS says to allow <EM>up to 5 days</EM> due to variations in bank processing procedures and times.&nbsp;&nbsp;&nbsp;But it usually doesn't take that long.<BR /><BR />However, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).</P></DIV></DIV></DIV></DIV>
</description>
<pubDate>Fri, 06 Mar 2020 00:42:57 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1279645#M298136
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-06T00:42:57Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345457#M315093
</link>
<description>
<P>The Bar status was saying it was sent to the bank March 18- no later than 23rd &nbsp;for two days now , can they still offset me ?</P>
</description>
<pubDate>Sat, 21 Mar 2020 22:38:58 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345457#M315093
</guid>
<dc:creator>Jgray0505</dc:creator>
<dc:date>2020-03-21T22:38:58Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345582#M315117
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1697004"></LI-USER>&nbsp;wrote:<BR /><P>The Bar status was saying it was sent to the bank March 18- no later than 23rd &nbsp;for two days now , can they still offset me ?</P><HR /></BLOCKQUOTE><P>If there's an offset, it will often mention that at the WMR tool before or at the same time as saying the refund has been sent.&nbsp; Obviously they can't offset anything once they have actually sent the funds and no longer control it.&nbsp; If you receive the Federal refund, and it is less than expected, then they may have offset part of it <EM>prior</EM> to sending it (or the lower amount could be due to the payment of product fees.)&nbsp; Only the IRS will know if there has been an offset or not.&nbsp; See this FAQ:</P><P>&nbsp;</P><P><EM><STRONG>FAQ:&nbsp; What is a refund offset?</STRONG></EM></P><P><A href="https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/01/26301" target="_blank">https://ttlc.intuit.com/community/refunds/help/what-is-a-refund-offset/01/26301</A></P><P>&nbsp;</P><P>If the WMR tool says your funds were sent on March 18,&nbsp; then you are still in a normal time frame.&nbsp; It's still not the 23rd yet. &nbsp; The IRS says to allow up to 5 days due to differences in various banks' processing times/procedures.&nbsp;&nbsp; You can phone your bank on Monday to see if they have any word on a pending deposit.</P><P>&nbsp;</P><P>Also be aware there may be another link in the chain that you can check in the meantime <U><STRONG>if</STRONG> </U>you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card) in a second direct deposit. &nbsp; If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG) using their lookup tool.<A target="_blank" rel="noopener"><BR /></A></P>
</description>
<pubDate>Sat, 21 Mar 2020 23:17:21 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1345582#M315117
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-21T23:17:21Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350016#M315942
</link>
<description>
<P>Ok I did use turbo with the extra fees taken out! So what’s the time table for turbo bank to send the deposit back to my bank ? How long it usually takes them to send the deposit back to me!&nbsp;</P>
</description>
<pubDate>Mon, 23 Mar 2020 10:22:50 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350016#M315942
</guid>
<dc:creator>Jgray0505</dc:creator>
<dc:date>2020-03-23T10:22:50Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350033#M315950
</link>
<description>
<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Jgray0505</U></FONT>&nbsp;wrote:<BR /><P>Ok I did use turbo with the extra fees taken out! So what’s the time table for turbo bank to send the deposit back to my bank ? How long it usually takes them to send the deposit back to me!&nbsp;</P><HR /></BLOCKQUOTE><P>If you're sure the IRS has released and sent your funds (check with the IRS "Where's My Refund" tool), <STRONG>you can <U>log in</U> at SBTPG's website </STRONG>(Santa Barbara Tax Products Group) to lookup the status of your funds.</P><P>&nbsp;</P><P>To log in, choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>IF needed, SBTPG has a phone contact page at the following link. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info from their phone system, or you can log in as above.</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P>
</description>
<pubDate>Mon, 23 Mar 2020 10:47:33 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1350033#M315950
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-23T10:47:33Z</dc:date>
</item>
<item>
<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1353791#M316868
</link>
<description>
<P>It shows sent yet it hasn't been deposited into my account</P>
</description>
<pubDate>Tue, 24 Mar 2020 09:26:28 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1353791#M316868
</guid>
<dc:creator>Ladispencer</dc:creator>
<dc:date>2020-03-24T09:26:28Z</dc:date>
</item>
<item>
<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1356096#M317547
</link>
<description>
<BLOCKQUOTE><HR /><LI-USER uid="1715130"></LI-USER>&nbsp;wrote:<BR /><P>It shows sent yet it hasn't been deposited into my account</P><HR /></BLOCKQUOTE><P>If the IRS "Where's My Refund" tool shows they have actually sent the funds, the IRS says to allow up to 5 days due to variations in bank processing procedures and times.&nbsp;&nbsp;&nbsp;But it usually doesn't take that long.<BR /><BR />However, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG), where you can use SBTPG's lookup tool.&nbsp; If you did not use that method to pay any fees, then this paragraph won't apply to you.<A target="_blank" rel="noopener"><BR /></A></P>
</description>
<pubDate>Tue, 24 Mar 2020 21:40:59 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1356096#M317547
</guid>
<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-24T21:40:59Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356134#M317555
</link>
<description>
<P>Hi,</P><P>&nbsp;</P><P>I’m having the same issue, they said “Sent” on 03/20/2020 in the “Where is my refund”, but nothing yet in my account. Did you receive your refund or did you have to call the IRS?.</P><P>&nbsp;</P><P>Thank you.</P>
</description>
<pubDate>Tue, 24 Mar 2020 21:49:47 GMT</pubDate>
<guid>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356134#M317555
</guid>
<dc:creator>ChArLaDa</dc:creator>
<dc:date>2020-03-24T21:49:47Z</dc:date>
</item>
<item>
<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
</title>
<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356289#M317591
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<description>
<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ ChArLaDa</U></FONT>&nbsp;wrote:<BR /><P>Hi,</P><P>I’m having the same issue, they said “Sent” on 03/20/2020 in the “Where is my refund”, but nothing yet in my account. Did you receive your refund or did you have to call the IRS?.</P><P>Thank you.</P><HR /></BLOCKQUOTE><P>What do you mean by "account"--a bank account or a debit card account such as the Turbo Visa Debit Card? &nbsp; This answer is about the more common circumstance--a bank account--but a similar approach would be used for a debit card account.</P><P>&nbsp;</P><P>It's too soon to call the IRS.&nbsp; They won't know anything this early.&nbsp; The IRS even recommends waiting 5 days before phoning your bank to start with, since there is variation in different banks' processing times/procedures.&nbsp;&nbsp; But you can go ahead and check with your bank.</P><P>&nbsp;</P><P>The first place to call would be your bank (or card)--IF you did not pay any fees out of your Federal refund.&nbsp; Ask them if they have any word on a pending deposit, or if an attempted deposit was refused and sent back.</P><P>&nbsp;</P><DIV class="lia-quilt-column lia-quilt-column-24 lia-quilt-column-single lia-quilt-column-main"><DIV class="lia-quilt-column-alley lia-quilt-column-alley-single"><DIV class="lia-message-body lia-component-message-view-widget-body lia-component-body-signature-highlight-escalation lia-component-message-view-widget-body-signature-highlight-escalation"><DIV class="lia-message-body-content"><P><STRONG>&nbsp;</STRONG>NOTE:&nbsp; There is something that can add to the delay, however.&nbsp;<STRONG> If you chose to pay any TurboTax product fees out of your Federal refund</STRONG>, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, and if the IRS has actually released the funds, we can tell you how to check on the funds at the level of the intermediary company (SBTPG), where you can use SBTPG's lookup tool.&nbsp; If you did not use that method to pay any fees, then this paragraph won't apply to you.</P><P>&nbsp;</P><P><A target="_blank" rel="noopener"><BR /></A>Another thing you can do is to check the deposit information you provided TurboTax to be sure it is correct.&nbsp;&nbsp; If you chose to pay fees out of your Federal refund, you may see some deposit numbers you don't recognize, since that process uses an intermediary bank account as I mentioned above.</P><P>&nbsp;</P><P>If the deposit info was incorrect, or if your bank refused it for some other reason, such as a mismatched name on the account, etc., the bank would send it back to where it came from--either to the IRS if it came directly from the IRS, or to the intermediary bank if you chose to pay fees out of the Federal refund.&nbsp;&nbsp; If that were to happen, then they would send a paper check to the address on your return.</P></DIV></DIV></DIV></DIV>
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<pubDate>Tue, 24 Mar 2020 22:26:15 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1356289#M317591
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-03-24T22:26:15Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366448#M320555
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<P>Thank you for the quick response. I meant to say my bank account. It has been 5 business days (Today) and I still haven’t received anything from the IRS.</P><P>&nbsp;</P><P>What should I do at this point?. My bank doesn’t see any pending transactions, The IRS “Where is my refund” says “Sent”. I am in the limbo (I don’t know what to do).</P><P>&nbsp;</P><P>I have to do what I have to do, but please don’t tell me that am going to have to call the IRS.</P><P>&nbsp;</P><P>Thank you.</P>
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<pubDate>Fri, 27 Mar 2020 11:56:10 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366448#M320555
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<dc:creator>ChArLaDa</dc:creator>
<dc:date>2020-03-27T11:56:10Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366535#M320593
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<P>Did you choose to have your TT fees deducted from your federal refund?</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1"><STRONG>Santa Barbara Tax Products Group</STRONG>, LLC &nbsp;(SBTPG) is the bank that handles the Refund Processing Service when you choose to have your&nbsp;<STRONG>TurboTax</STRONG>&nbsp;fees deducted from your refund. This option also has an additional charge from the bank that processes the transaction.&nbsp;</SPAN></P> <P class="p1"><SPAN class="s1">You can contact them SBTPG, toll-free, at&nbsp;<STRONG>1-877-908-7228</STRONG>&nbsp;or go to their secure website&nbsp;<A href="http://www.sbtpg.com/" target="_blank"><SPAN class="s2">www.sbtpg.com</SPAN></A>&nbsp;</SPAN></P> <P class="p2"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service" target="_blank">https://ttlc.intuit.com/questions/2580357-who-provides-the-refund-processing-service</A></SPAN></P>
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<pubDate>Fri, 27 Mar 2020 12:34:53 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1366535#M320593
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<dc:creator>xmasbaby0</dc:creator>
<dc:date>2020-03-27T12:34:53Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460774#M353748
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<P>My refund was sent on the 8th today is the 13th the deadline and when I called the bank they don't have my application so what's going on are they going to send me a paper check&nbsp;</P>
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<pubDate>Mon, 13 Apr 2020 23:21:42 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460774#M353748
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<dc:creator>Babymanda1</dc:creator>
<dc:date>2020-04-13T23:21:42Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460882#M353792
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<P>It can take up to <STRONG>5 business days</STRONG> excluding <STRONG>weekends and holidays</STRONG> for your refund to reach your financial institution.</P> <P>You can see this and answers to other questions on the&nbsp;<A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">IRS FAQ page.&nbsp;</A>&nbsp;&nbsp;&nbsp;&nbsp;</P>
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<pubDate>Mon, 13 Apr 2020 23:33:15 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460882#M353792
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<dc:creator>AkinaLO</dc:creator>
<dc:date>2020-04-13T23:33:15Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460895#M353799
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<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Babymanda1</U></FONT>&nbsp;wrote:<BR /><P>My refund was sent on the 8th today is the 13th the deadline and when I called the bank they don't have my application so what's going on are they going to send me a paper check&nbsp;</P><HR /></BLOCKQUOTE><P>So the IRS "Where's My Refund" tool says it was sent on April 8?</P><P><A href="https://www.irs.gov/refunds" target="_blank" rel="noopener">https://www.irs.gov/refunds</A></P><P>&nbsp;</P><P>If so, there may be another link in the chain that you can check in the meantime if you used the following service:<BR /><BR /><STRONG>Did you have any TurboTax fees that you chose to pay out of the Federal refund?&nbsp;</STRONG>&nbsp;If so, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card) in a second direct deposit. &nbsp;&nbsp; If you used that method to pay fees, and if the IRS has actually released the funds, here's how to check on the funds at the level of the intermediary company (SBTPG).</P><P>&nbsp;</P><P>If you used that method to pay fees, go to the page at the link below and choose the Taxpayer portal.&nbsp; Then you can use the SBTPG tool to check on your refund.</P><P><A href="https://www.sbtpg.com/" target="_blank" rel="noopener">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>NOTE:&nbsp; If you did NOT use that method to pay fees, then none of the above about SBTPG applies to you.</P>
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<pubDate>Mon, 13 Apr 2020 23:36:45 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1460895#M353799
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-04-13T23:36:45Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369
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<description><P>Question was answered in another reply.</P></description>
<pubDate>Thu, 16 Apr 2020 03:41:34 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1488218#M367369
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<dc:creator>JGardner66</dc:creator>
<dc:date>2020-04-16T03:41:34Z</dc:date>
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<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1496025#M370999
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<P>I called my bank. They said I have to call irs. How can I call irs?&nbsp;</P>
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<pubDate>Thu, 16 Apr 2020 22:21:31 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1496025#M370999
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<dc:creator>vanvy2002</dc:creator>
<dc:date>2020-04-16T22:21:31Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496185#M371073
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<P>It says my refund was sent to my bank, but not showed up yet after 10 days. I do not use my refund for anything. I called my bank, they said I have to call irs. How can I call irs?</P>
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<pubDate>Thu, 16 Apr 2020 22:41:23 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496185#M371073
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<dc:creator>vanvy2002</dc:creator>
<dc:date>2020-04-16T22:41:23Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496517#M371236
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<BLOCKQUOTE><HR /><LI-USER uid="2094541"></LI-USER>&nbsp;wrote:<BR /><P>It says my refund was sent to my bank, but not showed up yet after 10 days. I do not use my refund for anything. I called my bank, they said I have to call irs. How can I call irs?</P><HR /></BLOCKQUOTE><P><EM>You said: "It says..."</EM></P><P>What is the "it?"&nbsp;&nbsp; Is it the IRS "Where's My Refund" tool?</P><P>&nbsp;</P><P><STRONG>If so, did you have any TurboTax fees that you chose to pay out of your Federal refund or a refund advance?&nbsp;&nbsp;</STRONG></P><P>If you chose to pay fees out of the refund, the funds go first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to your bank (or card.)&nbsp;&nbsp;&nbsp;If you used that method to pay fees, we can tell you how to check on the funds at the level of the intermediary company (SBTPG).<A target="_blank" rel="noopener"><BR /></A></P><P>&nbsp;</P><P>If that's your situation, the you can log into the SBTPG refund lookup tool.&nbsp; Choose the <STRONG>taxpayer</STRONG> portal at:<BR /><A href="https://www.sbtpg.com/" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://www.sbtpg.com/</A></P><P>&nbsp;</P><P>SBTPG has a phone contact page at the following link. It also shows their business hours.&nbsp; Even when they are closed, you may be able to get automated info, or you can log in as above.</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="nofollow noopener noopener noreferrer noopener noreferrer noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P>
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<pubDate>Thu, 16 Apr 2020 23:23:03 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1496517#M371236
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-04-16T23:23:03Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525400#M382633
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<P>Hi my significant other has got the response that is check hit his direct deposit Wednesday, April 15th but it’s not in our account. We have done contacted our bank. I even called them today and they said that they don’t see anything pending or in the process for it to be in our account. What’s the next thing I need to do to figure out why the check still isn’t in our account?</P>
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<pubDate>Thu, 23 Apr 2020 00:29:35 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525400#M382633
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<dc:creator>Kcompton1216</dc:creator>
<dc:date>2020-04-23T00:29:35Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525564#M382692
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<BLOCKQUOTE><HR /><LI-USER uid="2166872"></LI-USER>&nbsp;wrote:<BR /><P>Hi my significant other has got the response that is check hit his direct deposit Wednesday, April 15th but it’s not in our account. We have done contacted our bank. I even called them today and they said that they don’t see anything pending or in the process for it to be in our account. What’s the next thing I need to do to figure out why the check still isn’t in our account?</P><HR /></BLOCKQUOTE><P>What do you mean by <EM>"has got the response that his check hit his direct deposit?"</EM></P><UL><LI>&nbsp;Got a response from who/what/where?&nbsp;</LI><LI>What kind of deposit--is this a <STRONG>Federal tax refund</STRONG> for his 2019 Federal tax return?&nbsp;&nbsp;</LI><LI>If so, does this IRS "Where's My Refund" tool say his Federal tax refund has been sent?<BR /><A href="https://www.irs.gov/refunds" target="_blank">https://www.irs.gov/refunds</A></LI></UL><P>&nbsp;</P><P>You said "his" direct deposit then said "our" account.&nbsp; Is his name listed on the bank account?&nbsp; i.e., is it a joint bank account in both names?</P><P>&nbsp;</P><P><STRONG>When he filed his return, did he have any TurboTax fees that he chose to pay out of his Federal refund or a refund advance?&nbsp;&nbsp;</STRONG></P><P>If he chose to pay any TurboTax product fees out of his Federal refund, the Federal tax refund goes first from the IRS to a temporary account at an intermediary bank where the fees are subtracted.&nbsp;&nbsp;&nbsp;Then that intermediary bank sends the rest of the funds on to his bank (or card.)&nbsp;&nbsp;&nbsp;If he used that method to pay fees, we can tell you how to check on a Federal tax refund at the level of the intermediary company (SBTPG).</P>
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<pubDate>Thu, 23 Apr 2020 01:18:15 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525564#M382692
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-04-23T01:18:15Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525718#M382747
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<P>Sorry I should have been more clear in what I was saying. It’s for the stimulus check we got our tax return already. The information was from the irs on their website. It said that it was direct deposited into our account he 15th (yes, we have a shared banking account) for 2019 he claimed me and our child (that was born that year). &nbsp;In 2018 I filed myself. He also has another child with his ex wife(she gets child support) (he is a little behind on child support). We are in contact with the ex wife she said she hasn’t resided anything from his( but she did revive hers, she claimed his other child). &nbsp;He has contacted child support and they said that they don’t have his check. As well as our bank when we contacted them The lady from the bank checked to see if maybe it was pending and she said that there wasn’t anything for our account regarding the stimulus check.&nbsp;<BR /><BR /></P><P>No he didn’t have anything that he need to pay back for taxes as well.&nbsp;</P>
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<pubDate>Thu, 23 Apr 2020 02:05:49 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525718#M382747
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<dc:creator>Kcompton1216</dc:creator>
<dc:date>2020-04-23T02:05:49Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525846#M382790
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<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Kcompton1216</U></FONT>&nbsp;wrote:<BR /><P>Sorry I should have been more clear in what I was saying. It’s for the stimulus check we got our tax return already. The information was from the irs on their website. It said that it was direct deposited into our account he 15th (yes, we have a shared banking account) for 2019 he claimed me and our child (that was born that year). &nbsp;In 2018 I filed myself. He also has another child with his ex wife(she gets child support) (he is a little behind on child support). We are in contact with the ex wife she said she hasn’t resided anything from his( but she did revive hers, she claimed his other child). &nbsp;He has contacted child support and they said that they don’t have his check. As well as our bank when we contacted them The lady from the bank checked to see if maybe it was pending and she said that there wasn’t anything for our account regarding the stimulus check.</P><P>No he didn’t have anything that he need to pay back for taxes as well.&nbsp;</P><HR /></BLOCKQUOTE><P>You've posted in a thread topic that is about Federal tax refunds.&nbsp; I can't help you much with any stimulus issues, but I can tell you a possibility.&nbsp;&nbsp;&nbsp; I'm a fellow user and won't address any of the child issues, other than to say that the IRS can offset a stimulus for child support.</P><P>&nbsp;</P><P>The IRS should send the stimulus funds to the deposit account listed on his 2018 or 2019 tax return, whether that is a bank or a debit card.&nbsp;&nbsp; I've never used that stimulus tool and don't know what all it shows.&nbsp; But if it showed you the last 4 numbers of the deposit account, for instance, did he recognize it as being your account?</P><P>&nbsp;</P><P>If he doesn't recognize the account (if shown), here's a possibility.&nbsp;<STRONG> When he filed a TurboTax return for 2018 or 2019, did he choose to pay any TurboTax fees out of his Federal refund?&nbsp;</STRONG>&nbsp; If so, that would have used a temporary intermediary bank account in the process to first receive the Federal refund and pay the fees.&nbsp; Then that intermediary bank would have sent the rest of the Federal refund to his bank and then closed the temporary account.</P><P>&nbsp;</P><P><U><EM><STRONG>If</STRONG> </EM></U>that method was used to receive a Federal refund in 2018 or 2019, then it may be the temporary intermediary bank account that the IRS would have on record and thus may have sent the stimulus deposit to.&nbsp;&nbsp;&nbsp; If that's what happened, I "think" that intermediary company (SBTPG) will receive the deposit at their bank, and since the temporary account is closed, would send it back to the IRS, who would issue a check in the mail to the latest address in his IRS file.</P><P>&nbsp;</P><P>It's my understanding that the IRS is sending every stimulus recipient a letter in postal mail about 2 weeks after the stimulus payment with more details on their payment, including the amount and how and where they made the payment, so that people will know what happened to it.</P><P>&nbsp;</P><P>If he DID use that method to pay TurboTax fees when he filed a tax return, you can phone the intermediary company <STRONG>SBTPG</STRONG>, to see if what I suggested as a possibility above is indeed the way they are handling it in that scenario.&nbsp; They may also be able to tell you if they received his stimulus payment and sent it back to the IRS.</P><P>The link below has their phone number and support hours:</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="noopener">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P>
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<pubDate>Thu, 23 Apr 2020 02:52:32 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1525846#M382790
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-04-23T02:52:32Z</dc:date>
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Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566828#M397415
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<P>Actually it says on get my payment that my check was scheduled for deposit on April 22. &nbsp;It’s May and have not received it. I contacted my financial institution. They have not received it. And yes I spoke with ach accounting department&nbsp;</P>
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<pubDate>Tue, 05 May 2020 08:48:55 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566828#M397415
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<dc:creator>Rodrick1717</dc:creator>
<dc:date>2020-05-05T08:48:55Z</dc:date>
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<title>
Re: If the status in Where’s My Refund? shows “Refund Sent”,...
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1566833#M397419
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<P>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</P>
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<pubDate>Tue, 05 May 2020 08:57:59 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-if-the-status-in-where-s-my-refund-shows-refund-sent/01/1566833#M397419
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<dc:creator>Rodrick1717</dc:creator>
<dc:date>2020-05-05T08:57:59Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566834#M397420
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<P><SPAN>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</SPAN></P>
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<pubDate>Tue, 05 May 2020 08:59:45 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566834#M397420
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<dc:creator>Rodrick1717</dc:creator>
<dc:date>2020-05-05T08:59:45Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566835#M397421
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<P>Get my payment website. &nbsp;<BR /><SPAN>Obviously nobody on here knows what they are talking about .. hundreds of people have refund sent or payment scheduled to be deposited on a certain day and weeks later still no deposit. And we are not stupid we have contacted our financial institutions and we have spoken to ach department. &nbsp;Yet everyone here says the same thing 3-5 days and contact your bank. &nbsp; &nbsp;Well I’ve contacted my bank 5 times. And it’s been 3 weeks. &nbsp;And hundreds of people are having the same problem. I wish someone credible would give a proper solution or at least a number to call&nbsp;</SPAN></P>
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<pubDate>Tue, 05 May 2020 09:00:38 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566835#M397421
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<dc:creator>Rodrick1717</dc:creator>
<dc:date>2020-05-05T09:00:38Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566836#M397422
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<BLOCKQUOTE><HR /><FONT color="#00CCFF"><U>@ Rodrick1717</U></FONT>&nbsp;wrote:<BR /><P>Actually it says on get my payment that my check was scheduled for deposit on April 22. &nbsp;It’s May and have not received it. I contacted my financial institution. They have not received it. And yes I spoke with ach accounting department&nbsp;</P><HR /></BLOCKQUOTE><P>Since you referred to "Get My Payment", I presume you are posting about an expected stimulus payment and not a Federal tax refund.</P><P>&nbsp;</P><P>No one is going to know anything about your particular situation in a user community forum. &nbsp; However, there are some things you can check. &nbsp; Are you sure your stimulus payment is going directly from the IRS to your bank?&nbsp; Did you recognize your account number when you checked the info at the "Get My Payment" tool?</P><P>&nbsp;</P><P><STRONG>Or is it this:</STRONG></P><P><STRONG>Did you on your 2018 or 2019 return choose to pay any TurboTax fees out of your Federal refund?&nbsp;</STRONG> If so, that process uses a temporary bank account at an intermediary bank.&nbsp; If the IRS sent your stimulus payment to that same intermediary bank account you used before to pay your fees, that account would now be closed, so the company handling that (SBTPG) likely sent it back to the IRS, who would issue you a check in the mail.</P><P>&nbsp;</P><P>If you DID use that method to pay TurboTax fees when you filed a tax return, you can phone the intermediary company <STRONG>SBTPG</STRONG>, to see if that is indeed the way they are handling a stimulus payment in that scenario.&nbsp; They may also be able to tell you if they received your stimulus payment and sent it back to the IRS.</P><P>The link below has their phone number and support hours:</P><P><A href="https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information" target="_blank" rel="noopener nofollow noopener noreferrer">https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information</A></P>
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<pubDate>Tue, 05 May 2020 09:16:20 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1566836#M397422
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<dc:creator>mesquitebean</dc:creator>
<dc:date>2020-05-05T09:16:20Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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<link>
https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652585#M426311
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<description><P>Has my refund been sent</P></description>
<pubDate>Wed, 01 Jul 2020 03:33:58 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652585#M426311
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<dc:creator>Troy gardner</dc:creator>
<dc:date>2020-07-01T03:33:58Z</dc:date>
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<title>
Re: It says my refund has been sent to be deposited in my account but it has not hit my account yet
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652598#M426315
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<P><LI-USER uid="2193965"></LI-USER>&nbsp;No one at TurboTax knows if your refund has been sent.</P> <P>&nbsp;</P> <P class="p1"><SPAN class="s1">IRS phone lines supported by customer service representatives for both taxpayers and tax professionals are not staffed at this time. To check on regular tax refund status via automated phone, call&nbsp;</SPAN><SPAN class="s2">800-829-1954</SPAN><SPAN class="s1">. (This line has no information on Economic Impact Payments.)</SPAN></P> <P class="p2">&nbsp;</P> <P class="p3">&nbsp;</P> <P class="p4"><SPAN class="s3"><A href="https://turbotax.intuit.com/tax-tools/efile-status-lookup/" target="_blank">https://turbotax.intuit.com/tax-tools/efile-status-lookup/</A></SPAN></P> <P class="p4"><SPAN class="s1">TurboTax gives you an <I>estimated </I>date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.<SPAN class="Apple-converted-space">&nbsp; </SPAN>Many refunds are taking longer during the pandemic.&nbsp;</SPAN></P> <P class="p3">&nbsp;</P> <P class="p4"><SPAN class="s1">Once your federal return has been accepted by the IRS, <STRONG>only the IRS has any control. </STRONG> TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.</SPAN></P> <P class="p4"><SPAN class="s1">You need your filing status, your Social Security number and the exact amount<SPAN class="Apple-converted-space">&nbsp; </SPAN>(line 20 of your Form 1040) of your federal refund to track your Federal refund:<SPAN class="Apple-converted-space">&nbsp; &nbsp;</SPAN></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://www.irs.gov/refunds" target="_blank">https://www.irs.gov/refunds</A></SPAN></P> <P class="p5"><SPAN class="s1">To track your state refund: <SPAN class="Apple-converted-space">&nbsp; &nbsp;</SPAN></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund" target="_blank">https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund</A></SPAN></P> <P class="p6">&nbsp;</P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others" target="_blank"><STRONG>https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others</STRONG></A></SPAN></P> <P class="p5"><SPAN class="s1">If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.</SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions" target="_blank">https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions</A></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved" target="_blank">https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved</A></SPAN></P> <P class="p5"><SPAN class="s3"><A href="https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried" target="_blank">https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried</A></SPAN></P>
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<pubDate>Wed, 01 Jul 2020 03:47:44 GMT</pubDate>
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https://ttlc.intuit.com/community/after-you-file/discussion/re-it-says-my-refund-has-been-sent-to-be-deposited-in-my-account-but-it-has-not-hit-my-account-yet/01/1652598#M426315
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<dc:creator>xmasbaby0</dc:creator>
<dc:date>2020-07-01T03:47:44Z</dc:date>
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