What’s going on?

adrianna829 — Wed, 15 Apr 2020 15:53:52 GMT

I just went to the atm bc I haven’t been able to access Turbo Tax prepaid card through phone or website! A tax expert said the stimulus would get deposited today but, there is nothing in my account. I’ve been using Turbo Tax for a few years now & bc of the lack of communication, I don’t think I will continue my service with them.

Re: What’s going on?

ReginaM — Wed, 15 Apr 2020 16:12:03 GMT

In order to deliver money as quickly as possible to those who need it, the IRS is sending stimulus payments to eligible taxpayers who filed a tax return in either 2019 or 2018 and chose to receive their refund via direct deposit into their checking account. These taxpayers will automatically have their stimulus payment deposited into the account they received their refund.

We have not yet received confirmation from the IRS on whether they will be putting stimulus payments on prepaid debit cards. However, we have noticed that the IRS has started depositing stimulus payments on some prepaid debit cards for taxpayers that chose to receive their refund through that method in tax year 2019 or 2018. If you received your refund on a prepaid debit card in tax year 2019 or 2018, here is what you need to know:

I have access to my debit card: If you have access to your debit card (most people), there is nothing more you need to do. If the IRS deposits a stimulus payment onto your prepaid debit card, you will be able to immediately use the stimulus funds upon deposit.
I don’t have access to my debit card: If you received a notification that you will be receiving your stimulus payment from the IRS on your prepaid debit card and no longer have access to it, we will have information coming shortly. We encourage you to visit this site, where we are continually updating with the latest information and guidance. We know everyone is anxious to get their stimulus money and we are committed to helping our customers get access to their stimulus payment as fast as possible.

Re: What’s going on?

adrianna829 — Wed, 15 Apr 2020 16:29:40 GMT

I did do my taxes both this year & last. I’ve always used the Turbo Tax prepaid card. This is what I’m talking about the lack of communication. You guys lost a customer.

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What’s going on?

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