topic Re: If you are getting the error message "We cannot provide a... in After you file

When I check my refund status I get this message... We cannot provide any information about your refund

user2253351957 — Wed, 05 Jun 2019 03:46:18 GMT

If you are getting the error message "We cannot provide a...

TiffanyL — Wed, 05 Jun 2019 03:46:19 GMT

If you are getting the error message "We cannot provide any information about your refund" when trying to check the status, this should be able to assist you with that: https://ttlc.intuit.com/replies/4242575

Re: If you are getting the error message "We cannot provide a...

Michelle44 — Wed, 15 Apr 2020 01:08:41 GMT

Hello TiffanyL;

I went to the IRS's Where's My Refund and entered my information correctly (I tried three different times just to be sure.) The reply has always been "We cannot provide any information about your refund." The return was prepared and mailed around March 5th. I even tried the automated telephone number and got the same result.

So what do I do now? Should I call even though the IRS website said that agents do not have more info than the WMR? Or should I just mail in a new copy with a cover letter?

I do not and will not e-file.

Any help would be appreciated...

Sincerely;

Michelle

Re: If you are getting the error message "We cannot provide a...

JeanneLO — Wed, 15 Apr 2020 01:49:34 GMT

@Michelle44

If you mailed your tax return please be aware that the IRS is operating on a very limited basis (or not at all) for processing mailed tax returns per the message on their website: https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

Also the IRS advises that you do not mail in the tax return again.

Re: If you are getting the error message "We cannot provide a...

cliffjc90 — Tue, 21 Apr 2020 22:38:23 GMT

Hi @JeanneLO ,

I am in the same position as OP. It has been over 6 weeks since we mailed our returns in. Should we E-file them, call the IRS, or do we just continue to wait?

Thanks for your help!

Re: When I check my refund status I get this message... We cannot provide any information about your refund

U724402 — Wed, 20 May 2020 12:13:02 GMT

For me it’s been over 8 weeks. What does this mean. That the IRS just didn’t get to the return or they dismantled receive it or something else

Re: When I check my refund status I get this message... We cannot provide any information about y...

CatinaT1 — Wed, 20 May 2020 14:01:29 GMT

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns as the IRS is not processing paper returns at the moment due to Covid-19 and social distancing policies in effect.

IRS operations

Re: When I check my refund status I get this message... We cannot provide any information about y...

utku — Sat, 30 May 2020 18:57:49 GMT

Hello,

Thanks for the information. I am one of those people who had to file paper return because of first year-residency election. I have been waiting for more than 6 weeks now without any update on the progress. It is not fair for IRS not processing any of those returns as people like me were relying on that money, what is more, we were not able to get my stimulus check because IRS does not process my 2019 tax return yet so they do not have my bank account details to send my government issued check. They even started to discuss sending 2nd stimulus checks, yet we have not received anything.

I understand they released this news on 19th May saying that they limited the operations for paper returns however at the same time they should have provided some solution for those people (10% according to the IRS website) who has to and/or willing to file paper return as their own choice. It does not make sense at all.

They say do not call us, do not write us to check the status and then what, we will have to wait forever for them to process our refunds and send out those checks? There must be something that we could do.

Any ideas please?

Re: When I check my refund status I get this message... We cannot provide any information about y...

utku — Tue, 23 Jun 2020 13:50:50 GMT

Hello all,

IRS says they started to process tax returns again. Is there anyone who received their refunds for paper returns yet? It has been 10 weeks for me.

Regards,

Utku

Re: When I check my refund status I get this message... We cannot provide any information about y...

CatinaT1 — Tue, 23 Jun 2020 14:08:47 GMT

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

There is a delay in processing the returns as the IRS is not processing anything paper at the moment due to Covid-19 and social distancing policies in effect.

IRS operations

Re: When I check my refund status I get this message... We cannot provide any information about y...

justinbush — Wed, 26 Aug 2020 20:10:32 GMT

Hey @utku any luck with your return? I filed around the time you posted in June and I'm now at the 10 week mark so I'm calibrating my expected wait time around whatever your outcome was lol

Re: When I check my refund status I get this message... We cannot provide any information about y...

Michelle44 — Wed, 26 Aug 2020 20:22:37 GMT

Hello;

I mailed my tax return in early March and received my refund by mid-July. I heard somewhere that the IRS was processing mail in the order received - first in, first out.

Sincerely;

Michelle

Re: When I check my refund status I get this message... We cannot provide any information about y...

DoninGA — Wed, 26 Aug 2020 20:48:18 GMT

@Michelle44 wrote:

Hello;

I mailed my tax return in early March and received my refund by mid-July. I heard somewhere that the IRS was processing mail in the order received - first in, first out.

Sincerely;

Michelle

Go to this IRS website for information - https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue

Re: When I check my refund status I get this message... We cannot provide any information about y...

utku — Thu, 27 Aug 2020 19:16:19 GMT

Hi Justin, they just processed my tax return and i got my refund last week following with a payment of stimulus check, so i am pretty happy now. I hope you guys can get your tax back asap. Have a great day!

Re: When I check my refund status I get this message... We cannot provide any information about your refund

JLayton — Fri, 30 Oct 2020 15:11:03 GMT

I now have this problem as well. I e-filed in March and have been checking back on the website often. For months the Where's My Refund? tool showed that it was being processed. I checked today and it has changed to the "We cannot provide any information about your refund" stage. Of course you can't get a living person on the phone, so I'm curious what this means for my refund. Does anyone have any ideas at all? Thanks in advance

Re: When I check my refund status I get this message... We cannot provide any information about your refund

Jessica16 — Tue, 05 Jan 2021 01:07:00 GMT

Hello @JLayton @I’m not sure either but I efiled and after the stupid update the information I had been entering for 11 months now shows info incorrect or not matching so it sucks and that’s that I efiled January 31,2019 and still haven’t got my tax refund yet it’s very frustrating and I’ve been working this whole pandemic sucks axx but yeah... too I haven’t got my stimulus so idk wtf is going on I been patient for too long but I feel like madea at the super market parking lol lmfaooo

Re: When I check my refund status I get this message... We cannot provide any information about your refund

ThedaBara1885 — Tue, 05 Jan 2021 04:10:31 GMT

@Jessica16, I'm getting the same error message!

I'm trying to find out what is going on with my refund because last year the IRS sent me a letter telling me that my SS came up for someone who is dead(after I e-filed) which I'm not. I've sent the IRS all the paperwork they asked for to prove that I am not deceased, and here we are almost a year later and no answers. I got my stimulus check and my state tax refund, so I know this is an error on the part of the IRS.

I've worked since I was 16 and I've never had as much trouble with the IRS as I am having now.

Re: When I check my refund status I get this message... We cannot provide any information about your refund

Jessica16 — Tue, 05 Jan 2021 05:13:08 GMT

@ThedaBara1885 @Thank you so much for getting back to me! Yes crazy right like ok so how did my state which is California approve me for my state refund so what’s up with the federal. I’ve had the same job since 2016 . I don’t even want to call the irs because I don’t want another letter. Also, I’ve been very anxious so I’ve been checking the irs page since the update started just in case it updated sooner, it said it would finish updating 7am eastern time so here it would’ve been 4am and when I tried to input my info to submit to see the update it said the website is down so I kept trying after 4am almost every 30 minutes until 1pm today and then it changed to my information I entered was incorrect...so hopefully it’s just their system trying to catch up with all the info because so am trying to see when I’ll get my stimulus using the other I guess link on the website so hopefully it’s updated by Wednesday the latest I’m really hoping for my refund before I file my 2020 taxes. I wish you the best of luck as well and I’ll keep updating on here. Can’t tell you what a relief it is to have or see someone else comment a similar experience because I’ve been googling and I’ve only came across some comments from a few years back that were somewhat similar.

Re: When I check my refund status I get this message... We cannot provide any information about your refund

Feathers64 — Tue, 05 Jan 2021 07:35:56 GMT

I filed electronically March 19 and only two weeks ago, the status changed from accepted to processing. Now after the update, I get the message that no info can be found. I haven't received any correspondence via mail either. All my info is correct. when I use the go2 app, it claims my info is incorrect. Again it is correct. I'm not a happy camper. I, like so many others, would like to know what's going on.

Re: When I check my refund status I get this message... We cannot provide any information about your refund

Jessica16 — Tue, 05 Jan 2021 07:44:12 GMT

@Feathers64 @Hello. Very frustrating however, I have been googling quite a bit and in the past when it’s done this some people report that writhing a few days or 2 weeks the site goes back to actually recognizing the info and shows an update and some people were saying that they ended up receiving a direct deposit or check in the mail without seeing an update which I really hope is the case. I keep checking to see if I’ll get the stimulus which I should I work about 77 hours and I’ve made under $19k just working my part time job so that qualifies me for the stimulus just as last time but I wonder if this update on the it’s site has messed with my stimulus because it’s going off of what was submitted for our 2019 taxes. Thankfully October was the last letter I received which was in the 6th of October 2019 so I think until the end of January early February we should have our refunds I’m really hoping