topic Re: When did you file your tax return? in After you file

My card never came. What do I do?

pstevil3 — Fri, 07 Jun 2019 23:14:02 GMT

When did you file your tax return?

ModestaL — Fri, 07 Jun 2019 23:14:04 GMT

When did you file your tax return?

1/31/18

pstevil3 — Fri, 07 Jun 2019 23:14:04 GMT

1/31/18

Yes, it definitely passed 10 business day, please call 1-...

ModestaL — Fri, 07 Jun 2019 23:14:06 GMT

Yes, it definitely passed 10 business day, please call 1-888- 285-4169 and make sure you let them know that you never received your card.

I called the number I was given just now. Applied for ne...

pstevil3 — Fri, 07 Jun 2019 23:14:08 GMT

I called the number I was given just now. Applied for new card to be sent. Problem solved. Thank you

You're very welcome. I'm glad I was able to help.

ModestaL — Fri, 07 Jun 2019 23:14:09 GMT

You're very welcome. I'm glad I was able to help.

They ask for the last four digit of card I didn't receive...

dustyb1- — Fri, 07 Jun 2019 23:14:11 GMT

They ask for the last four digit of card I didn't receive a card so I don't know

It usually takes 5 to 10 business days for the Visa card...

ModestaL — Fri, 07 Jun 2019 23:14:12 GMT

It usually takes 5 to 10 business days for the Visa card to come. However, if you believe you should have received your card by now, please visit TurboPrepaidCard.com or call us toll-free at 1-888- 285-4169 to get a new card sent.

NOTE: Make sure the correct address is on file.

Please see FAQ, for more information about the Visa Card: : https://ttlc.intuit.com/replies/6419971

Re: My card never came. What do I do?

Britneymay — Wed, 19 Feb 2020 03:53:55 GMT

I've tried calling the number and they want the card number of the card I don't have I'm getting frustrated

Re: My card never came. What do I do?

LindseyLO — Wed, 26 Feb 2020 03:22:08 GMT

You can visit TurboDebitCard.com or call toll-free at (888) 285-4169 if it has been longer than 10 business days (weekends not included). They can update your address, or have a new card sent to you. Please refer to the TurboTax FAQ below.

https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/273...

Re: My card never came. What do I do?

shinski92192 — Wed, 26 Feb 2020 19:56:50 GMT

YOU LITERALLY SPAM THE SAME ANSWER TO EVERYTHING BUT YOU ARE CALLED AN ''EXPERT'' LMAO WHAT A JOKE STOP PLAYING WITH PEOPLE'S MONEY!!!!!!!!!!! THIS IS INFRUITATING IV BEEN WAITING OVER A MONTH!!!

Re: My card never came. What do I do?

Msskeete — Wed, 18 Mar 2020 09:08:31 GMT

Its saying I have two cards under my ss number and I dont see how or know the number to any of the cards to track them.

Re: My card never came. What do I do?

TerukoL — Wed, 18 Mar 2020 15:19:23 GMT

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169. Do not choose option 2. The recording will repeat a few times, but then you will get more options.

Re: My card never came. What do I do?

Msmills17 — Fri, 10 Apr 2020 18:36:26 GMT

Is their not a live person you can talk to? It is impossible to report card never received through the 1800 number because it asks for digits of card that I DO NOT HAVE!!!

Re: My card never came. What do I do?

CassLO — Fri, 10 Apr 2020 18:43:12 GMT

@Msmills17 If you lose your card or believe it to be stolen, log in to report it lost/stolen.

Please click here for the TurboTax Visa Debit Card phone number. then follow these steps:

Listen to the recording
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birthdate.

Re: My card never came. What do I do?

Msmills17 — Fri, 10 Apr 2020 23:15:00 GMT

After step 6...it says there are multiple cards and asks for last four digits of the card I am talking about....BUT I DONT HAVE A CARD!!

Re: When did you file your tax return?

AL4B — Fri, 10 Apr 2020 23:21:51 GMT

I DID NOT RECEIVE MY REFUND IT LOOK LIKE I SUPPOSE TO RECEIVED A DEBIT CARD NEVER RECEIVED IT PLEASE HELP ME MY NAME CIERA

Re: When did you file your tax return?

AL4B — Fri, 10 Apr 2020 23:22:27 GMT

02/24/2020

Re: When did you file your tax return?

HeatherPLO — Fri, 10 Apr 2020 23:27:25 GMT

Did you confirm you were supposed to receive a refund? It will be the green refund amount when you log in to Turbo Tax. If you paid any fees from your refund, that may be why the amount is reduced. For the Prepaid card customer service, please contact them here:

https://turbodebitcard.intuit.com/contact-us

Re: When did you file your tax return?

Msmills17 — Sat, 11 Apr 2020 02:27:44 GMT

After step 6...it says there are multiple cards and asks for last four digits of the card I am talking about....BUT I DONT HAVE A CARD!!