topic Re: Never recieved my code in After you file

Never recieved my code

kgclove-7275 — Tue, 04 Jun 2019 22:43:46 GMT

Which type of code are you referring to? A verification c...

Michelena — Tue, 04 Jun 2019 22:43:47 GMT

Which type of code are you referring to? A verification code?

my fed and state code when you start to file

sandyd45 — Tue, 04 Jun 2019 22:43:48 GMT

my fed and state code when you start to file

Refer to the solutions below if you're having trouble get...

Michelena — Tue, 04 Jun 2019 22:43:51 GMT

Refer to the solutions below if you're having trouble getting your verification code or your code doesn't work.

I never received my code:
Follow these solutions in the order listed:

(Emailed verification codes) – Check your Junk and/or Spam folders. On Gmail, also check your other email tabs.
Wait about 5 minutes; your email or phone provider might still be sending the message, or your connection may be slow.
Verify your email and/or phone number in TurboTax. Make any corrections if necessary.
- If you no longer have access to the email or phone number listed in your account, fill out an Email Change Request Form.

The code I received is not working:
This usually happens either when an old (expired) code is entered into the current request window, or the request window has been closed.

Here's what you need to do to get back on track:

Request another verification code.
Leave the window open that asks for the code. Closing the window will automatically invalidate the code.
- If you need to check your email for the code, open another tab or browser session instead of overwriting the request window.
Wait for the verification code to arrive via email or text.
- This can take a few minutes, so be patient. Requesting a new code will cancel the code currently being sent.
Copy/paste or type the code into the request window. (Don't enter 692-227 if receiving via text – as that's our SMS short code, not your verification code.)

Other Options:
Alternatively, you can select Try something else on the Get help signing in screen instead of a code. Simply follow the onscreen instructions to verify your account.

Related Information:

Hope this helps!

Re: Never recieved my code

gerry6 — Wed, 08 Apr 2020 02:15:58 GMT

my code never came to my e mail

Re: Never recieved my code

CassLO — Wed, 08 Apr 2020 02:31:49 GMT

@gerry6 Please see the TurboTax FAQ below for assistance getting your verification code:

What if I'm having trouble with my filing verification code?

You can request your code via text message. To receive your codes through text please complete the following:

Sign in to your account

Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two-Step Verification
Select Turn On
Enter your Phone Number and Password
Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

If you are still unable to get the code to work through text, choose I forgot my user ID or password and then choose I don't know my email address or user ID. You’ll be asked to provide some information about yourself, and then you’ll be asked a few questions to verify your identity. If that method fails, you’ll get a phone number to contact customer support.

Re: Which type of code are you referring to? A verification c...

donkline2334 — Fri, 05 Feb 2021 18:41:54 GMT

Never got a verification code to file online

Re: Which type of code are you referring to? A verification c...

AshleyLO — Fri, 05 Feb 2021 18:58:49 GMT

@donkline2334 If you're not receiving the verification code to e-file your return, please see the following TurboTax FAQ: I’m not getting a verification code from Intuit on my phone

Re: Which type of code are you referring to? A verification c...

Jeannemcrotty — Sun, 28 Feb 2021 22:49:31 GMT

The final at sign returns

Re: Which type of code are you referring to? A verification c...

KatrinaLO — Sun, 28 Feb 2021 23:00:51 GMT

Make sure to leave the window open that asks you for the code. If you close this window and go back after you receive the code, the code will no longer be valid. If you need your browser to get your e-mail, open a new separate window, don't close. Also, make sure you are using the most recent code and not using a prior one. Every time that you ask for a code it cancels out all the previous ones that were sent and only takes the most recent. Please wait a few minutes after each code request to receive your email. It is not generated instantly.

You can also request your code via text message. To receive your codes through text please complete the following:

Sign into your account

Select My Account
Select Account Settings
Select the blue Security tab on the left
Select Two Step Verification
Select Turn On
Enter your Phone Number and Password

Sign out of TurboTax, close your browser and sign back in. You should receive a verification code shortly after signing back into your account.

Re: Which type of code are you referring to? A verification c...

usnavy1946 — Thu, 10 Feb 2022 20:13:11 GMT

I have been using turbotax for several years and never needed a code to enter the progrram. I bot my program from turbotax on line a while back and have no recollection of any codes. how do I use this program or shud I forget it?

Re: Refer to the solutions below if you're having trouble get...

usnavy1946 — Thu, 10 Feb 2022 20:16:33 GMT

I am not computer smart. I read the stuff about getting my code and dont understand what I must do. why did you make this so hard. I have used turbotax for years with no problems.

Re: Refer to the solutions below if you're having trouble get...

MichelleLO — Thu, 10 Feb 2022 22:06:13 GMT

Are you referring to the license code?

If you are having trouble locating the license code for your software, please see I can't find my license code for assistance.

@usnavy1946