topic Re: Refund Card in After you file

Refund Card

Donaldboudreaux — Wed, 01 Apr 2020 21:23:23 GMT

I efiled my 2019 taxes in February of 2020 and have not yet received my Turbo Tax Visa Card. I have tried calling the number provided to get another one sent to me but I have yet to speak to a person. After i follow the steps the automated voice says to enter the last 4 digits of the card I'm calling about. How can I enter a number from a card I have not yet received? Then it proceeds to tell me to call back once I have the number. What can I do or who can I call about this matter? I have been trying this for a month now. Please can someone help me.

Re: Refund Card

KatrinaLO — Thu, 02 Apr 2020 00:45:06 GMT

Please contact Turbo Tax Prepaid Card Customer Service at: (888) 285-4169.

Please see the TurboTax FAQ below for more information on the Turbo Card.

https://turbodebitcard.intuit.com/help-faq-s

Re: Refund Card

Kennykids06 — Fri, 03 Apr 2020 17:43:21 GMT

I never recieved my turbo card for my taxes

Re: Refund Card

ChondelLO — Fri, 03 Apr 2020 17:47:47 GMT

Please click the link below for assistance with your TurboTax Visa Debit Card. When you call the phone number, don't choose option 2. The system will repeat itself a few times, then you will get more options.

https://turbodebitcard.intuit.com/contact-us

Re: Refund Card

Chloe99 — Mon, 06 Apr 2020 12:43:23 GMT

Hi, did you ever figure this situation out? I’m having the same issue. Thanks!

Re: Refund Card

Donaldboudreaux — Mon, 06 Apr 2020 16:04:24 GMT

I did what you suggested and still cannot talk to anyone. When you go online it asks you to enter your card number to get in. I never received a card so how can I put a card number. Please help me with this matter. Thanks in advance for your time and cooperation.

Re: Refund Card

ChondelLO — Mon, 06 Apr 2020 16:15:15 GMT

When you call, don't enter anything. You will have to listen to the prompts, which will repeat themselves a few times, and then you will get more options. There will be an option presented for never received card, however, you have to let the system cycle through a couple of times in order to get to the additional prompts.