topic Re: Help submitting a refund in After you file

Help submitting a refund

S600143 — Fri, 03 Apr 2020 02:40:17 GMT

I was doing my taxes for the first time on turbotax and for some reason my bank shows that they charged me $175. I am pretty sure that i would never file my taxes if i had to pay that much and im pretty sure i chose the basic free package. I just need to know if there is a way to request a refund with the 60 day guarantee.

Re: Help submitting a refund

TiffanyL — Fri, 03 Apr 2020 21:59:48 GMT

The Satisfaction Guaranteed Policy says that if you're not satisfied with your TurboTax software, you can return it within 60 days of purchase for a full refund. There is also TurboTax Accurate Calculation Guarantee, if you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest. In this case, I would suggest reaching out to TurboTax directly for assistance with requesting a refund for your case:

TurboTax Customer Support

Re: Help submitting a refund

S600143 — Sun, 05 Apr 2020 17:51:12 GMT

I dont see where you tell me how to submit a refund. Please confirm.

Re: Help submitting a refund

S600143 — Sun, 05 Apr 2020 17:52:14 GMT

I talked to phone support and they told me to come to this help form to submit a refund.

Re: Help submitting a refund

DoninGA — Sun, 05 Apr 2020 17:53:05 GMT

@S600143 wrote:

I talked to phone support and they told me to come to this help form to submit a refund.

A refund for what?

Re: Help submitting a refund

S600143 — Mon, 06 Apr 2020 01:29:50 GMT

If you read what i first said you would know what the refund is for.

Re: Help submitting a refund

DoninGA — Mon, 06 Apr 2020 11:04:34 GMT

@S600143

Refund request form - https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/00/964034