Trying to track down card

samaya7474 — Wed, 11 Mar 2020 14:57:15 GMT

Re: Trying to track down card

JeanneLO — Wed, 11 Mar 2020 17:13:20 GMT

If it has been longer than 10 business days since you filed your tax return and you selected your direct deposit with the Turbo Visa Debit Card (remember: Saturday, Sunday, and official holidays don't count as business days) you can visit TurboDebitCard.com or call toll-free at (888) 285-4169 to order a replacement card.

Follow these steps to request a replacement card when you call:

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these).
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1.
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Please see this TurboTax FAQ for more information: https://ttlc.intuit.com/community/refunds/help/when-will-i-receive-my-turbo-prepaid-visa-card/00/27306.

Re: Trying to track down card

Liamsmomma — Wed, 18 Mar 2020 22:43:34 GMT

Did you ever get your card? Mine says deposited last Wednesday but still no card.

Re: Trying to track down card

CarissaM — Wed, 18 Mar 2020 22:51:08 GMT

If you have not received your card, please click here to contact customer support.

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Trying to track down card

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Re: Trying to track down card