topic I would like to cancel that TurboTax. card in After you file

I would like to cancel that TurboTax. card

jahzae2018 — Sat, 01 Jun 2019 13:50:11 GMT

To cancel your card you will need to contact Customer Car...

MichelleLO — Sat, 01 Jun 2019 13:50:12 GMT

To cancel your card you will need to contact Customer Care. You can call them toll-free at (888) 285-4169.

Were you successful in canceling

mayaisom57 — Sat, 01 Jun 2019 13:50:14 GMT

Were you successful in canceling

Re: To cancel your card you will need to contact Customer Car...

Ignatius — Tue, 25 Feb 2020 22:33:21 GMT

What if you call customer service and they never answer???

Re: I would like to cancel that TurboTax. card

AkinaLO — Tue, 25 Feb 2020 22:56:17 GMT

Keep trying to contact them. Some people have tried choosing a different option instead of option 1.

Please see below.

Turbo Debit Card Contact Us

Re: I would like to cancel that TurboTax. card

Linzy — Wed, 18 Mar 2020 15:46:15 GMT

You guys should have a better way to do this especially with what’s going on right now.

Re: I would like to cancel that TurboTax. card

TiffanyL — Wed, 18 Mar 2020 15:59:38 GMT

You will need to contact Customer Care. Customer Care can assist you with canceling your card. The contact information is available on their website at the link provided below:

Re: I would like to cancel that TurboTax. card

Linzy — Wed, 18 Mar 2020 16:15:06 GMT

We understand that but for example I have called twice to day and waited over 30 min on hold to no answer. There is so much going on right now that there should be another way to handle this. You guys charge fees if we aren't using the card and I no longer need it, but don't want fees or have the time to sit on hold all day.

Re: I would like to cancel that TurboTax. card

Teslamckay24 — Thu, 19 Mar 2020 22:15:55 GMT

I have been calling for the past 3 days to be on hold for 3 to 4 hours at least twice a day and the line just hangs up on me. I have been this is the second card I was waiting on and it says it's been returned. I wanted to change the address but can't get ahold of anyone so I would just like to cancel the whole account and just get a check mailed to me

Re: I would like to cancel that TurboTax. card

JeanneLO — Fri, 20 Mar 2020 15:15:14 GMT

We can't help you cancel the card on this forum that would have to be done through Turbo Visa Debit Card. Now, if you do want to try and change your refund method and the IRS has not approved your refund you can contact them to request a paper check be mailed to you. Call the IRS at 1-800-829-1040 and see if they will delete the bank account information for you, they are then required to mail you a paper check.

Here are some tips when contacting the IRS (expect long hold times and you may not get through at the first attempt):

First choose your language.
Then do not choose the first choice regarding REFUND, or it will send you to an automated phone line.
Instead, press 2 for personal income tax questions.
Then press 1 for form, tax history, or payment.
Then press 3 for all other questions.
Then press 2 for all other questions to be transferred to an agent

Also this TurboTax FAQ lets you know what to have ready before you contact the IRS: https://ttlc.intuit.com/community/irs/help/what-do-i-need-if-i-call-the-irs/00/27378

If you need to inquire about a state refund please contact your state Department of Revenue.

Re: I would like to cancel that TurboTax. card

Debitx — Thu, 16 Apr 2020 19:12:03 GMT

How can I get access to my check the account they put in I lost card so I do not know the last four of card on that account I only know full account numb

Re: I would like to cancel that TurboTax. card

SForrestLO — Thu, 16 Apr 2020 21:22:10 GMT

@Debitx

If you were not able to create your account and activate card. Please visit this website to do so. https://turbodebitcard.intuit.com/

You can contact customer service. https://turbodebitcard.intuit.com/contact-us (888) 285-4169.

Follow the steps below. Listen to the recording (you cannot skip it) Press 2 to continue using the automated system. The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these) The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1 Press 2 for the option of " have not yet received your card". Next you will be prompted to enter your social security number, zip code, and birthday. At this point the system should give you an option to get a new card sent or allow you to speak to an agent.

Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.

Re: I would like to cancel that TurboTax. card

Lucina89 — Fri, 17 Apr 2020 22:39:53 GMT

Can you guys make chat box feature? We cant call this should be an option. I know you guys want us to keep the card and all but this isn't working

Re: I would like to cancel that TurboTax. card

CarissaM — Fri, 17 Apr 2020 22:49:55 GMT

Unfortunately the customer service is a separate customer service than normal Turbo Tax.

Re: I would like to cancel that TurboTax. card

Lucina89 — Fri, 17 Apr 2020 23:56:55 GMT

But I can never reach anyone. I just want to cancel my card : (

Re: I would like to cancel that TurboTax. card

Catchersmith99 — Mon, 20 Apr 2020 18:31:56 GMT

There is no option to cancel the card. I havent use in over a year and am being charged. I just want to cancel the card and stop being charged.

Re: Were you successful in canceling

Catchersmith99 — Mon, 20 Apr 2020 18:32:31 GMT

I have not be able to get a rep on the phone to cancel my card

Re: I would like to cancel that TurboTax. card

konopisos — Wed, 29 Apr 2020 01:30:59 GMT

followed your instructions. it seems they have changed the automated line to just disconnect you. there is no option to talk to anyone, nor to delete the account. i have filed a FTC complaint - i urge you all to do the same. this feels all too deliberate at this point. additionally, i am going to file a small claims lawsuit, you might want to look into this.

Re: I would like to cancel that TurboTax. card

Clink65 — Sat, 02 May 2020 10:31:58 GMT

I've also tried for days to cancel but its useless and the monthly fees keep adding up

Re: I would like to cancel that TurboTax. card

konopisos — Sat, 02 May 2020 19:09:34 GMT

i emailed repeatedly... told them i filed my FTC report... filed a dispute on charges... THEY FINALLY EMAILED ME. do that