topic Re: Unable to Transmit Return in After you file

Unable to Transmit Return

Anonymous — Sun, 09 Feb 2020 21:02:07 GMT

I have a Windows 10 Pro computer (fully updated) and TurboTax Deluxe 2019. I have completed my taxes and TurboTax has verified the taxes as being completed. I am trying to transmit my returns. When I click on the "Transmit Returns Now" button, it states:

"There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates." (This is repeated twice in the box.)

When I go to check for updates, the Updater responds "Your software is up to date."

I have saved the file and exited TurboTax and when I reopen the file, the same thing happens. I have rebooted the computer and tried. The same thing happens (did this twice). I shut down the computer, let it sit for a minute, re-started the computer, opened TurboTax and tried again, and the same thing happens.

What do I need to do to file my taxes electronically?

Thank you for your help.

Re: Unable to Transmit Return

Rammm9094 — Sun, 09 Feb 2020 23:18:37 GMT

I have the same exact issue?

as person above.

tried taking firewall off

still no luck

Re: Unable to Transmit Return

jrisler68 — Mon, 10 Feb 2020 00:57:21 GMT

I've had the same issues today as well. I decided to just try to transmit my Federal returns, and that worked. When I tried to file my NYS return, I received the same message about updates needed. I was able to transmit my daughter's fed and state returns about 5 days ago. Must be a glitch in the state update.

Re: Unable to Transmit Return

Anonymous — Mon, 10 Feb 2020 02:51:10 GMT

Came back this evening (late). It did state updates. When I tried to transmit the files, it allowed me to do so. Thank you for your hint.

Re: Unable to Transmit Return

littlesd — Mon, 10 Feb 2020 13:53:06 GMT

Similar issue here. As suggested I submitted my Federal return separately and that worked fine. I exited turbotax and tried to resubmit my state (NY) return and received the same error message.

Definitely seems like a glitch submitting state returns.

I will try again later.

Re: Unable to Transmit Return

AshleyLO — Mon, 10 Feb 2020 16:49:31 GMT

Please see the TurboTax FAQ for a work around if you're having trouble e-filing and you're currently using TurboTax Desktop: https://ttlc.intuit.com/community/tax-topics/help/turbotax-desktop-windows-update-loop-at-e-file/00/1116299

Re: Unable to Transmit Return

littlesd — Mon, 10 Feb 2020 19:01:43 GMT

Unfortunately, uninstalling and reinstalling turbotax did not work for me. Hopefully this gets resolved soon. I do not want to file by mail.

Re: Unable to Transmit Return

Anonymous — Mon, 10 Feb 2020 20:11:04 GMT

It is highly regrettable that the FAQ cited is the most abysmal description of what to do for an internal software error in the product.

As I mentioned above, after 6 hours, I re-opened TurboTax and it updated both my Massachusetts and New York returns. Once it did that, I was able to submit my Federal and state returns.

it is obviously a flagging issue in the software based on my experience and that described by the other users. TurboTax should recognize that there is a software error and not simply assume that it is a user or user’s computer error.

Re: Unable to Transmit Return

corlid — Tue, 11 Feb 2020 03:02:38 GMT

Your comments were super helpful. Have been encountering the same issue after restarting the application, etc. I ended up just transmitting my Federal. I will have to go back and try NY State again at a later time. Seems to be the blocker.

Re: Unable to Transmit Return

R0llyR0ck — Tue, 11 Feb 2020 18:53:41 GMT

I am having the same issues as you stated. I also did everything you did and still can't transmit the returns. I even changed browsers. Still nothing. This is HORRIBLE!

Re: Unable to Transmit Return

littlesd — Wed, 12 Feb 2020 02:28:05 GMT

This evening an update to NY state was issued. Once I downloaded and updated the software I was able to file. Hopefully your issue will be resolved with an update to the state tax file as well.

Re: Unable to Transmit Return

katmandid — Wed, 12 Feb 2020 21:00:16 GMT

I'm having the same difficulty, but I'm not efiling my state return, only my federal. Still get the same error message

Re: Unable to Transmit Return

Rammm9094 — Wed, 12 Feb 2020 21:03:59 GMT

I was successful in transmuting by adding

update manually ,use the 186 mb

download add to desktop then run to add

Re: Unable to Transmit Return

tziegler — Wed, 12 Feb 2020 21:56:45 GMT

I just got the same error message. I live in Florida and we don't have a state income tax. I am unable to file my federal return. The NY and Mass manual updates don't help.

Re: Unable to Transmit Return

TerukoL — Wed, 12 Feb 2020 22:07:24 GMT

Since the TurboTax Help links are not working for you, please contact our TurboTax Customer Care department. The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below. We're open daily from 5 AM to 9 PM PT.

Please click here to for How Do I Contact TurboTax to learn more.

Re: Unable to Transmit Return

tziegler — Wed, 12 Feb 2020 22:20:50 GMT

I followed the instructions and clicked on How do I contact Turbo Tax. I clicked on the link for downloaded software and was never given the opportunity to ask a question or hit continue. I got a generic page about what I needed help with and a promotion to buy the software.

Re: Unable to Transmit Return

gs414 — Sat, 15 Feb 2020 17:26:10 GMT

This solution provides manual updates for two states.

I'm having this issue with a Wisconsin tax return, and the solution does not list manual updates for Wisconsin.

Can you please provide a fix for Wisconsin returns.

Re: Unable to Transmit Return

SForrestLO — Sat, 15 Feb 2020 19:46:48 GMT

Check here to see if your forms are ready.

https://care-cdn.prodsupportsite.a.intuit.com/forms-availability/turbotax_wi_online_individual.html

Re: Unable to Transmit Return

mw61 — Sat, 15 Feb 2020 21:45:25 GMT

Is there a software update available for the state of Michigan? I am having the same problem as those people filing NY, MA, and WI returns. Cannot get past the "transmit return" step without running an update, which is failing. Thx!

Re: Unable to Transmit Return

CassLO — Sat, 15 Feb 2020 22:19:25 GMT

Currently not showing a update but there are a few things to check. First, if you already filed your federal, you will have to wait until it has been "Accepted" by the IRS before you are able to go in and file your State.

How do I e-file my state after I already filed my federal?

Please see the link below for "transmission issues:

What if Transmit Returns doesn't work?

Some State forms for MI under E-file are still not available. State tax forms can become available for filing any time between December and late February, depending on the state and the tax form. While you’re working on your return, you’ll have a chance to let us know you want to receive email updates when your forms become available.

Please click here to check MI state forms availability.

If all forms are available that you need, please click here for instructions to contact customer care.