topic Sent but not received in After you file

Sent but not received

SARAH66619 — Mon, 02 Mar 2020 15:56:10 GMT

My federal refund shows sent on the irs website and to contact my bank if it isn’t received by March 2. I have not received it yet and my bank says there are no pending deposits. I’ve checked the account information I provided and it is all correct. Where is my refund?

Re: Sent but not received

bluedeb — Mon, 02 Mar 2020 16:23:32 GMT

Did you have your TurboTax fees deducted from your Federal refund? When you choose to have your TurboTax fees deducted from your Federal refund, it does not go to TurboTax, your refund is first sent to the bank that handles the transaction. It can take an extra day or two to process the transaction.

When you sign up for Pay With My Refund, your refund will be handled through the Santa Barbara Tax Products Group (SBTPG, formerly SBBT).

You can go to the Santa Barbara Tax Products Group website if you need assistance with your refund.

Re: Sent but not received

MoniqueLO — Mon, 02 Mar 2020 16:24:08 GMT

Since the IRS issues refunds, you will have to speak directly to the IRS to find out more about the delay. Please see below for more information.

https://ttlc.intuit.com/community/refund-status/help/what-if-my-irs-refund-is-taking-longer-than-21-days/00/26080