topic See full answer below. in After you file

I cant track my refund, irs page says info does not match records.

jimmyleeahojr — Sat, 01 Jun 2019 07:42:08 GMT

I've attempted to track my refund but am unable to, due to my info not matching the irs records. My info is correct.

Youre only entering the federal refund amount, right? No...

Lisa995 — Sat, 01 Jun 2019 07:42:10 GMT

Youre only entering the federal refund amount, right? Not the combination of fed and state together?

Be sure to use what is showing on Line 20a of your actual...

mesquitebean — Sat, 01 Jun 2019 07:42:12 GMT

Be sure to use what is showing on Line 20a of your actual return Form 1040.

Same thing is happening to me

ieshamc23 — Sat, 01 Jun 2019 07:42:14 GMT

Same thing is happening to me

See full answer below.

mesquitebean — Sat, 01 Jun 2019 07:42:15 GMT

See full answer below.

@Lisa995 that was my problem... I used the state and fed...

jimmyleeahojr — Sat, 01 Jun 2019 07:42:17 GMT

@Lisa995 that was my problem... I used the state and fed totalinstead of the Fed only... thank you for your help

I’ve done all this still says info doesn’t match

cherriesplz24 — Sat, 01 Jun 2019 07:42:18 GMT

I’ve done all this still says info doesn’t match

@cherriesplz24 You said in another thread that you wer...

mesquitebean — Sat, 01 Jun 2019 07:42:20 GMT

@cherriesplz24    You said in another thread that you were previously able to see one bar.   If you were able to find your return with WMR previously, but it can't find your info now, then you can phone the IRS and ask them about your return.   If the IRS received your return and started processing it, they are the only one who will know what all they are doing with it and why you are no longer able to find it.

Here's how to maneuver through their phone tree to reach a live agent.

IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

    Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
    Instead, press 2 for "personal income tax".
    Then press 1 for "form, tax history, or payment".
    Then press 3 "for all other questions."
    Then press 2 "for all other questions."  It should then transfer you to an agent, but there is likely to be a long wait.

I usually use a speakerphone so I can work on something else while waiting.

@epo39b I’ve already talked to someone and they said it’s...

cherriesplz24 — Sat, 01 Jun 2019 07:42:22 GMT

@epo39b I’ve already talked to someone and they said it’s nothing they can do until my 21 days are up this sucks

Why is it that Turbo tax doesn't feel any Accountability...

svyoung2015 — Sat, 01 Jun 2019 07:42:24 GMT

Why is it that Turbo tax doesn't feel any Accountability seeing as though I used their services to "Securely" transmit my Return? I filed several weeks ago and got "Accepted" by both IRS & State but NO RECORD

Are you sure your efiled return was accepted? You can do...

mesquitebean — Sat, 01 Jun 2019 07:42:26 GMT

Are you sure your efiled return was accepted? You can doublecheck with this tool:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

Be sure you wait at least 24 hours after acceptance before trying the WMR tool.

When using the IRS WMR tool, verify SSN and filing status are correct.

Look at your actual 2018 return to get the federal refund amount. Be sure you are using what is displayed on your 1040, Line 20a for the Federal refund amount.

Use only the Federal refund amount. Do not use any combined figure that contains the state refund.

And if you are paying your fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

Re: I cant track my refund, irs page says info does not match records.

Sparmley1970 — Wed, 15 Apr 2020 16:47:20 GMT

The website at the irs is telling me the same thing. I enter my ss# and address and says it doesn’t match. There’s definitely a problem already with this portal.

Re: I cant track my refund, irs page says info does not match records.

sharon31 — Mon, 20 Apr 2020 14:10:43 GMT

I'm having the same problem it keep saying my information does not match their records

Re: I cant track my refund, irs page says info does not match records.

mesquitebean — Mon, 20 Apr 2020 21:30:04 GMT

@sharon31 wrote:
I'm having the same problem it keep saying my information does not match their records

First, if you filed by efile, and if you used Online TurboTax, log in to your Online TurboTax account and confirm at the Tax Home that your efiled return was accepted.

When using the IRS WMR tool, be sure you enter the correct SSN and filing status.
https://www.irs.gov/Refunds

Use only the Federal refund amount. Do not use any combined total refund figure that includes the state refund.

Look at your actual 2019 return to get the Federal refund amount. Be sure you are using what is displayed on your Federal Form 1040, Line 21a for the Federal refund amount.

And if you are paying your TurboTax fees out of the Federal refund, use the Federal amount without regard to the fee subtraction; i.e., the amount before any fees are subtracted.

You can also try phoning the IRS refund hotline. I've seen it work for some users before when the WMR tool didn't.

800-829-1954

Re: I cant track my refund, irs page says info does not match records.

LawrenceTwa — Mon, 27 Apr 2020 14:31:09 GMT

Can't track

Re: I cant track my refund, irs page says info does not match records.

JotikaT2 — Mon, 27 Apr 2020 19:04:30 GMT

It depends.

The IRS issues a lot of refunds within 21 days, but it could take longer.

Where's my refund

The online link is your best option to track your refund. I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic. Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

The payment of the stimulus funds can be tracked at the following website:

Check status of economic payment

Re: I cant track my refund, irs page says info does not match records.

Robertblunt — Sat, 02 May 2020 08:03:09 GMT

How do I track my 2019 tax refund

Re: I cant track my refund, irs page says info does not match records.

mesquitebean — Sat, 02 May 2020 08:06:51 GMT

@Robertblunt wrote:
How do I track my 2019 tax refund

The IRS says 9 out of 10 filers who efile and choose direct deposit will get their Federal refunds within 21 days after being accepted. Some returns are processed fairly quickly, while others require additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.

Did you efile, or did you choose to print and mail the return? If you filed a paper return by mail, even in "normal times" it can take about 6 weeks to get a Federal refund. But with the Coronavirus emergency, however, paper returns are currently not being processed for the time being.

If you efiled, you should double-check to be sure the return was efiled successfully and accepted.
If you used Online TurboTax, you can sign into your Online Account and check the efile status at the Tax Home.

If that showed it was accepted, you can use the "Where's My Refund" tool at the IRS website below to monitor the status of your Federal refund. If you only recently efiled, then be sure to wait at least 24 hours after being accepted before trying the tool.
https://www.irs.gov/Refunds

NOTE: When using that tool, use only the Federal refund amount, and not any total refund amount that includes a state refund.
The amount to use is on your Federal Form 1040, Line 21a.

To track a state refund:
https://ttlc.intuit.com/community/refund-status/help/how-do-i-track-my-state-refund/00/25571

Re: I cant track my refund, irs page says info does not match records.

Calamityjane4336 — Sat, 28 May 2022 02:03:38 GMT

I filed and was accepted on January 27th 2022 and I still have not received my taxes. And now its saying that my info does not match their records. It looks like TurboTax would update you considering they charge a bundle for doing nothing. Thanks again TurboTax for nothing.

Re: I cant track my refund, irs page says info does not match records.

Critter-3 — Sat, 28 May 2022 15:32:04 GMT

Checking the IRS site … no record found can be shown from time to time even if you enter everything correctly and this is normal as your return proceeds thru the processing pipeline. It will also be this way if you try unsuccessfully too many times in a row … then you are locked out for a day.

https://ttlc.intuit.com/questions/2584108-why-is-there-no-record-of-my-return-at-where-s-my-refund-w...

Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund. Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.

Your federal refund amount is on line 35a of your Form 1040

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions