topic Card issue in After you file

Card issue

Alexis4997 — Sun, 16 Feb 2020 13:38:57 GMT

I filed my taxes and requested a turbo card and received it but i had mistyped my birthday. I had to amend my taxes and correct the mistake but iv been waiting 3 weeks on the new card?

Re: Card issue

TerukoL — Sun, 16 Feb 2020 19:15:38 GMT

If you have any questions or need assistance with your Turbo Prepaid Visa Card, visit TurboPrepaidCard.com or call toll-free at (888) 285-4169.

Re: Card issue

BishopHankerson — Sun, 05 Apr 2020 17:50:03 GMT

So this is going to sound crazy but I need a new card issued because I had checked my return status and pdf from and saw an account number and routing number that i didn’t recognize and h thought it was a person stealing my identity when the whole time it was just green dot corporations bank in California so I called to cancel the card and now it’s saying I can’t have a new card issued but I need a new one for the stimulus payment please help someone

Re: Card issue

BrandiLO — Sun, 05 Apr 2020 19:19:16 GMT

@BishopHankerson, Are you stating that the bank information on your return does not match the bank information for your current prepaid card? Please see the answer provided here from @MichelleLO. If you still need more assistance, feel free to respond to this thread.