https://ttlc.intuit.com/community/after-you-file/discussion/why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up-my/01/1121645#M241680 Sun, 09 Feb 2020 23:06:51 GMT kristydisabatino 2020-02-09T23:06:51Z https://ttlc.intuit.com/community/after-you-file/discussion/why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up-my/01/1121645#M241680 Sun, 09 Feb 2020 23:06:51 GMT https://ttlc.intuit.com/community/after-you-file/discussion/why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up-my/01/1121645#M241680 kristydisabatino 2020-02-09T23:06:51Z https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1125726#M242933 <P>Can you clarify what you mean by "the documents are wrong"? Also, are you sure you are logged into the correct account?</P> Mon, 10 Feb 2020 16:52:36 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1125726#M242933 JakailaLO 2020-02-10T16:52:36Z https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1125983#M243018 <P>For example, I haven’t used the system in two years to file. It’s showing that I filed married separate last year when I filed through a cpa as married joint.&nbsp;<BR /><BR /></P><P>Im certain it’s the right account. I’ve only ever had one account.</P> Mon, 10 Feb 2020 17:23:39 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1125983#M243018 kristydisabatino 2020-02-10T17:23:39Z https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126269#M243107 <P>Ok, here's a link to run an account recovery for your <STRONG>Turbo Tax ID</STRONG>, this will rule out whether or not you have more than one <STRONG>Turbo Tax </STRONG>account in use:<A href="https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-account/01/25659#M22" target="_blank">https://ttlc.intuit.com/community/account-recovery/help/account-recovery-request-for-your-turbotax-account/01/25659#M22</A></P> <P>&nbsp;</P> <P>If you discover that that is more than one account, please contact support for assistance and do NOT attempt to log into the other accounts: please&nbsp;<A href="https://support.turbotax.intuit.com/contact/" target="_blank">Contact Us</A>. (Answering the questions will help to ensure that your call is properly routed.)</P> Mon, 10 Feb 2020 17:59:52 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126269#M243107 JakailaLO 2020-02-10T17:59:52Z https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126494#M243168 <P>I don’t need to run an account recovery. I’ve only ever had one account. The issue is what is populating. It’s as if I filed last year (and the tear before) through turbo tax and I did not. With the bigger issue reflecting a filing status that is incorrect.&nbsp;</P> Mon, 10 Feb 2020 18:26:24 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126494#M243168 kristydisabatino 2020-02-10T18:26:24Z https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126609#M243199 <P>&nbsp;</P><P>Customer Support will be able to assist you with your issues.</P><P>Please contact customer&nbsp;support&nbsp;by following the instructions below.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</P><P><A href="https://ttlc.intuit.com/replies/3300041" target="_blank">Contact Customer Support</A>&nbsp;&nbsp;&nbsp;&nbsp;</P> Mon, 10 Feb 2020 18:39:50 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-why-are-previous-years-showing-in-my-documents-and-the-documents-are-wrong-will-this-mess-up/01/1126609#M243199 AkinaLO 2020-02-10T18:39:50Z