topic How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD version on OS 10.15.3. The box states 10.13 or later for compatibility. in After you file

How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD version on OS 10.15.3. The box states 10.13 or later for compatibility.

jwolhaupter — Sun, 09 Feb 2020 18:33:01 GMT

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

JakailaLO — Mon, 10 Feb 2020 03:01:37 GMT

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Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

jwolhaupter — Fri, 06 Mar 2020 04:04:41 GMT

I am not using the online version, I am using the CD version. The federal return will print, but the turbotax program freezes/hangs every time I try to print my Minnesota return.

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

jwolhaupter — Fri, 06 Mar 2020 04:06:04 GMT

I also cannot generate a pdf of the Minnesota return.

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

macuser_22 — Fri, 06 Mar 2020 04:16:28 GMT

See this thread for some suggestions.

https://ttlc.intuit.com/community/taxes/discussion/re-print-command-crashes-tt-i-have-premier-on-a-mac/01/1246915#M452070

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

Judy55 — Sun, 07 Mar 2021 04:34:26 GMT

I can't generate a PDF file, I can't print. Basically I can't look at my tax return or save a copy. I don't want to file without knowing what I'm filing. I looked at a couple of threads on the topic and they do not help. I am using TT Deluxe for Mac, from the CD.

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

MichelleLO — Sun, 07 Mar 2021 18:45:53 GMT

You can preview your return in the TurboTax CD/Download software by following these steps:

With your return open in TurboTax, select Preview from the File menu at the top. (If you don't see "Preview," open your return, not just the program).
In the pop-up window, choose the set of forms you wish to see (all official forms, specific forms, etc) and select Preview.
Scroll down to view all the forms if you chose to preview multiple forms.

You can also view your return in forms mode. Please see How do I switch to Forms Mode in the TurboTax for Mac software? for more information.

@Judy55

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

Judy55 — Sun, 07 Mar 2021 21:50:50 GMT

It turned out the problem was with one of the state returns. The solution was a mystery. The program froze and then, after a time, it unfroze. I have never seen that. By "froze", I mean the window said "Turbotax (Not responding)". While the TT specialist was trying to that that in, the "(Not responding)" disappeared and I was able to print/save/preview that return. Neither of us did anything to fix it. In my decades of using Macs, I have never seen that happen.

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

macuser_22 — Sun, 07 Mar 2021 21:56:23 GMT

@Judy55 wrote:

It turned out the problem was with one of the state returns. The solution was a mystery. The program froze and then, after a time, it unfroze. I have never seen that. By "froze", I mean the window said "Turbotax (Not responding)". While the TT specialist was trying to that that in, the "(Not responding)" disappeared and I was able to print/save/preview that return. Neither of us did anything to fix it. In my decades of using Macs, I have never seen that happen.

At this point, nobody has been able to reproduce this in a test environment to even know if it is a TurboTax issue or an Apple issue. This only seems to affect a very small number of Mac customers and most of them have reported, like you, that it eventually prints.

I have long suspected that this has noting to do with TurboTax at all but there is some other Mac process that is running that "hogs" a resource needed by the print function. It also seem that once it prints, the further prints are successful.

I have suggested to some users that it might actually be processing the print, but very slowly an to try "waiting it out" - just let it spin for 15-30 minutes and see if it evenly prints.

If that is what is happening then only a tech that has it happen can run spindump tools to identify the slow process, but so far we just do not know how to make it happen so we can identify the cause. (It is not for lack of trying or caring).

One user reported finding a long left over file for a virus program uninstalled years ago and when they removed that file, print functioned normally.

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

Judy55 — Sun, 07 Mar 2021 22:08:57 GMT

This is the first year that it has happened to me, and it was only on one state return. The federal and other state were fine. It took about 5-10 minutes before the program "unfroze". I just hope it doesn't happen again next year, but at least I'll know what the problem is. I may just switch to Online, but does the same problem arise there?

Re: How can I print my return? Every time I try to print my return, TurboTax freezes. Running CD ...

SForrestLO — Sun, 07 Mar 2021 22:50:24 GMT

See if this helps. Troubleshoot installation and running TurboTax for Windows