topic Hey I need a new TurboTax card I lost my card in After you file

Hey I need a new TurboTax card I lost my card

ashleys2424 — Sun, 02 Feb 2020 18:57:38 GMT

Re: Hey I need a new TurboTax card I lost my card

MichelleLO — Sun, 02 Feb 2020 22:38:52 GMT

To report your card lost, log in to report it lost/stolen. We will cancel your current card, transfer the remaining balance to a new card, and then mail it out to the address on file. A lost card replacement fee will apply. See your Cardholder Agreement for more information.

Re: Hey I need a new TurboTax card I lost my card

Rmt87 — Sat, 11 Apr 2020 20:14:23 GMT

So I’m I getting a new card sent to me?

Re: Hey I need a new TurboTax card I lost my card

CassLO — Sat, 11 Apr 2020 20:34:33 GMT

@Rmt87 If you haven't already, you would need to report your lost card on the link @MichelleLO posted above or please click here for the customer care phone number. When you call the number follow the steps below :

Listen to the recording (you cannot skip it)
Press 2 to continue using the automated system.
The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
Press 2 for the option of " have not yet received your card".
Next you will be prompted to enter your social security number, zip code, and birth date.

Re: Hey I need a new TurboTax card I lost my card

rose_umbles19 — Thu, 16 Apr 2020 04:19:10 GMT

hello i realized that we have to follow the link but i dont have the card to create an online account so i cant even report it lost and when i tried calling in the voice mail said to do it online and it hung up . so basically how can i report my card lost so i can receive my new one if both options aren't working for me .

Re: Hey I need a new TurboTax card I lost my card

rose_umbles19 — Thu, 16 Apr 2020 04:23:55 GMT

hello Ms.Michelle i called the card portal and they had the voice mail basically saying to report your card stolen/lost on the website. The website keeps telling to put my card information in and i'm unaware of it because my card is lost. i wanted to see how i can get a new card sent to me without going through such a hassle. Because both the phone and online aren't working for me

Re: Hey I need a new TurboTax card I lost my card

CarissaM — Thu, 16 Apr 2020 16:05:53 GMT

For any assistance with your Turbo Prepaid Visa, please click here to contact customer service.

Re: Hey I need a new TurboTax card I lost my card

Destinyflesher — Sun, 19 Apr 2020 07:24:03 GMT

Hi i don't have my turbotax card anymore and need a new one and i would like to know my balance on the card