topic Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done? in After you file

Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

siana17 — Sun, 02 Feb 2020 14:59:30 GMT

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

TerukoL — Mon, 03 Feb 2020 00:37:29 GMT

Just to clarify, is it stating that the refund amount does not match?

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

siana17 — Wed, 05 Feb 2020 03:47:24 GMT

Refund Status

The information you have entered does not match our records. Please verify that you are entering the same information that was reported on your New York State Tax return. Please allow a minimum of 24 hours before you access this service again.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

BrandiLO — Wed, 05 Feb 2020 03:57:41 GMT

Please refer to your state tax return to ensure that you are entering the amount as shown on the return.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

siana17 — Wed, 05 Feb 2020 05:00:43 GMT

I did. I am definitely entering the correct information.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Anonymous — Thu, 06 Feb 2020 00:37:32 GMT

Each state updates their e-file status and refund information at different times. It could be they haven't updated their information since your return has been received. See the Turbo Tax FAQ below for more information regarding How to track my state refund. You will need to click on your state and follow that path to reach out to your local state agency if you continue to get the referenced error message.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Taxhater0011 — Wed, 05 Feb 2020 20:51:11 GMT

I am having the same problem. I e-filed and NY State accepted my return on 2/1/20. I checked my online account and it is listed. Every time I check it it still says the information/amount doesn't match. I called and the amount I am entering is the amount of refund on my return. They can't tell me why it's happening. Has anyone else had this problem and then it corrected itself?

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Johnnyp — Thu, 06 Feb 2020 18:23:09 GMT

Yes, Mine says the same and i filed on 2/1 and was accepted same day . I enter the exact information that was efiled so i don't know why it is saying this. I was going to call as well but since i seen your post it is probably not worth trying to get through to them. I have been checking everyday since and it still says the same thing. I even called the automated line to see maybe it updated on there but nope says the same thing. I will post if i get a different response!

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Taxhater0011 — Thu, 06 Feb 2020 19:51:06 GMT

I tried the automated phone line too and got the same message. The amount I entered doesn't match my return. I guess this is the new way NY State is doing things this year instead of their stupid 30, 60 or 90 day messages. Once they process we'll be able to view it. I'll check on Saturday when they will have my return for a week. Maybe it will show in their system.

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

dkt070985 — Fri, 07 Feb 2020 01:19:27 GMT

I'm receiving the exact same message and mines was accepted on the 28th of January and im has definitely putting the right amount anyone got any update yet ??

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Nessagjf — Fri, 07 Feb 2020 01:54:08 GMT

I’m currently experiencing the same problem and my state return has been accepted since 01/29 . I enter the exact amount stated on my return and it’s saying the information I entered doesn’t match their records. So I went ahead and tried my husbands info to see if it would be the same and it wasn’t his actually said the have received his refund and is currently reviewing it.

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Mrsjonesy80 — Fri, 07 Feb 2020 02:12:33 GMT

Mine is saying the exact same thing. It was accepted on 1/31 so I’m unsure as to why we are all getting this message. My husbands was accepted on 1/30 and he got a direct deposit date already

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Taxhater0011 — Fri, 07 Feb 2020 05:15:03 GMT

Just tried checking again. It finally says they received it and it's being processed. No further info available.

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Tungpow — Wed, 09 Feb 2022 02:07:00 GMT

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Tungpow — Wed, 09 Feb 2022 14:51:22 GMT

The information entered doesn't match the amount on your New York State return. Please verify that you are entering the same information that was reported on your New York State return. If the information doesn't match this time, you will be unable to use this service for 24 hours. See Understanding your refund status on our website.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

CarissaM — Wed, 09 Feb 2022 22:57:23 GMT

How long ago did your return get filed with Turbo Tax? @Tungpow

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

Tungpow — Wed, 09 Feb 2022 22:58:35 GMT

Accepted Jan 27th 2022

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

SForrestLO — Wed, 09 Feb 2022 23:53:40 GMT

It is possible your state is experiencing a delay. You can contact them for further assistance.

Tax Department's automated refund-status line anytime at 518-457-5149.

https://www.tax.ny.gov/star/

Re: Turbo tax says that the state received my return, when i go to check the status the state says the information I entered does not match theirs. Has this happened to anyone else? If so what was done?

Tungpow — Fri, 11 Feb 2022 15:15:34 GMT

Calling the automated line is useless, and so are the representatives that can basically only read off the screen the same error. The return appears to be lost at this point.

Re: Turbo tax says that the state received my return, when i go to check the status the state say...

LindseyLO — Fri, 11 Feb 2022 15:41:41 GMT

Once you submit your return and the state receives it, TurboTax is not able to view or assist you with your return. For your convenience, please click here for more assistance with your state return. Please select your correct state from the list to proceed.