topic Filed &amp;amp; approved for refund advance. Taxes accepted by irs/state. No refund advance. Numbers on here and was told they couldn't tell me anything. No taxes owed. Help! in After you file https://ttlc.intuit.com/community/after-you-file/discussion/filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numbers-on-here/01/1060637#M223646 Sat, 01 Feb 2020 17:27:31 GMT Janavanos70 2020-02-01T17:27:31Z Filed &amp; approved for refund advance. Taxes accepted by irs/state. No refund advance. Numbers on here and was told they couldn't tell me anything. No taxes owed. Help! https://ttlc.intuit.com/community/after-you-file/discussion/filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numbers-on-here/01/1060637#M223646 Sat, 01 Feb 2020 17:27:31 GMT https://ttlc.intuit.com/community/after-you-file/discussion/filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numbers-on-here/01/1060637#M223646 Janavanos70 2020-02-01T17:27:31Z Re: Filed &amp; approved for refund advance. Taxes accepted by irs/state. No refund advance. Numb... https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063022#M224268 <P><SPAN style="font-size:11.0pt"><SPAN style="font-family:Calibri">One hour after the return is accepted, you should get the temporary card information via email (please check your Inbox/Junk/Spam folder)&nbsp;which then has to be set up with an online account. Forty-eight hours after acceptance, your advance money will be&nbsp;available on the virtual card.&nbsp;&nbsp;For more information, please click <A href="https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510" target="_blank">here</A>.&nbsp; If you need additional assistance, please <A href="https://turbodebitcard.intuit.com/contact-us" target="_blank">click here</A> for instructions to contact TurboPrepaid customer care.</SPAN></SPAN></P> Sat, 01 Feb 2020 23:02:25 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063022#M224268 BrandiLO 2020-02-01T23:02:25Z Re: Filed &amp; approved for refund advance. Taxes accepted by irs/state. No refund advance. Numb... https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063268#M224336 <P>I have the virtual card number and my account was set up 1 hour after acceptance. I called the number you listed and they REFUSED to assist. Still 0 balance and no help.&nbsp;</P> Sat, 01 Feb 2020 23:32:01 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063268#M224336 Janavanos70 2020-02-01T23:32:01Z Re: Filed &amp; approved for refund advance. Taxes accepted by irs/state. No refund advance. Numb... https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063412#M224362 <P>Sorry, but we can't provide customer service assistance for your Turbo Prepaid card in this&nbsp;public forum,&nbsp;&nbsp;please call the number that was provided to you for assistance. Please see this related TurboTax FAQ,&nbsp;<A href="https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-contact-turbotax/00/26991" target="_blank">How do I contact TurboTax?</A></P> Sat, 01 Feb 2020 23:49:48 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-filed-amp-approved-for-refund-advance-taxes-accepted-by-irs-state-no-refund-advance-numb/01/1063412#M224362 LakeshaLO 2020-02-01T23:49:48Z