topic I am told I received a message but cant find any links to view messages on this site? in After you file

I am told I received a message but cant find any links to view messages on this site?

ritchiebrendan — Fri, 31 Jan 2020 17:22:07 GMT

Re: I am told I received a message but cant find any links to view messages on this site?

BrandiLO — Fri, 31 Jan 2020 22:45:48 GMT

Were you told you received a message from the community or a message in relation to your tax return?

Re: I am told I received a message but cant find any links to view messages on this site?

ritchiebrendan — Mon, 03 Feb 2020 13:59:58 GMT

The CPA who helped me while filing said he would look up a state tax question I had and send me the answer since he didn't have it on hand. I received an email saying he sent me a message, but I can not find this message anywhere on the turbotax site, not even when I use the link in the email.

brendan

Re: I am told I received a message but cant find any links to view messages on this site?

AshleyLO — Mon, 03 Feb 2020 17:05:51 GMT

Try these steps to access your message:

Clear your cache and cookies
Log into your TurboTax account.
Look for a notification stating that you have a message that you can click to view.
Look for a red box in the upper right that says Expert Help and click.
Look for your contact history and click, and it should show you your messages.

If these steps don't work, please reach out to Customer Service for further assistance here: https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

https://ttlc.intuit.com/community/taxes/discussion/where-do-i-find-a-message-that-was-sent-by-the-tax-expert/00/814456

Re: I am told I received a message but cant find any links to view messages on this site?

Moneyhead420 — Sat, 12 Feb 2022 17:57:18 GMT

I received a message saying I got a $15 direct deposit or something from TurboTax hey

Re: I am told I received a message but cant find any links to view messages on this site?

TiffanyL — Sat, 12 Feb 2022 18:08:03 GMT

Please see the message posted above my @AshleyLO for assistance. If that still does not assist you, I would suggest reaching out to TurboTax customer support

@Moneyhead420

Re: I am told I received a message but cant find any links to view messages on this site?

bingbell — Fri, 18 Feb 2022 16:34:03 GMT

Me too, got email that agent sent a message. No where to be found! No red alert in upper right corner, nothing anywhere.

Re: I am told I received a message but cant find any links to view messages on this site?

NashayLO — Fri, 18 Feb 2022 16:58:36 GMT

@bingbell Your message can be found when clicking on Messages after you log in. If you still don't see it, try clearing cache and cookies and check again. To contact your expert another way, please call.

Re: I am told I received a message but cant find any links to view messages on this site?

Edittmann — Wed, 27 Apr 2022 02:09:56 GMT

I can't find my message

Re: I am told I received a message but cant find any links to view messages on this site?

nikole22 — Sun, 12 Feb 2023 04:44:04 GMT

Once you upload/file your taxes, for some reason it disappears. It wasn’t until I clicked the amend button that it reappeared and I was able to access/see the notification bell.