topic Re: Unauthorized charge in After you file

Unauthorized charge

oliviahills — Mon, 27 Jan 2020 23:10:42 GMT

I was charged for turbotax online deluxe prep and state prep totaling $80. I put my credit card information in but have not filed or agreed to any charges. I have not decided if I want to pay now or have it come out of my refund. I read that you won't get charged until you file or wish to print your information. Neither of which I have done yet. I would like to fix this.

Re: Unauthorized charge

AshleyLO — Tue, 28 Jan 2020 17:25:22 GMT

Please see the following TurboTax FAQ for different ways to reduce fees on your tax return: https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/00/26051

Re: Unauthorized charge

SetApartMiA — Wed, 29 Jan 2020 19:15:30 GMT

I spoke with someone yesterday over the phone and they said I will receive a refund for unauthorized charges to my account- $140 ;which I did not file my taxes with TurboTax-

WHERE IS MY REFUND PLEASE for these charges and inconvenience of matter is astonishing to believe!! I did not expect Turbo Tax to become like this- I was using this service for a whole, but I am highly upset for this-

i am not trying to save money or even know what types of ways to pay-

So please return my money!!

Re: Unauthorized charge

Gmac71957 — Mon, 22 Mar 2021 19:23:36 GMT

My charge was for state tax return and I didn’t file state

Re: Unauthorized charge

AshleyLO — Mon, 22 Mar 2021 19:52:39 GMT

@Gmac71957 Please reach out for assistance with any unauthorized charges by calling in so that our live representatives can assist you: Contact TurboTax

Re: Unauthorized charge

Lisa2121 — Sat, 15 May 2021 21:06:51 GMT

I was billed 79.99 in January. Why are you changing me anther120.00 to complete my taxes....LisaD.

Re: Unauthorized charge

DaveF1006 — Sun, 16 May 2021 21:25:25 GMT

It sounds like you subscribed to Turbo Tax Live for the ability to speak to a Live Tax Expert.

Re: Unauthorized charge

VolvoGirl — Sun, 16 May 2021 21:29:17 GMT

@Lisa2121 Or you bought the CD/Download Desktop program but used the Online version instead.

I see people all the time that have bought the CD/Download Desktop Software but then somehow ending up using the Online version and didn't know it. If that happened to you, you can move your Online file to the Desktop program and continue without paying for Online or needing to reenter your info.

Sorry you can't apply the Desktop CD/Download program and License Code to the Online version. They are separate prices and work different.

Re: Unauthorized charge

Rozziepm — Thu, 04 Nov 2021 18:58:49 GMT

I was charged 80.00 twice, 160.00 to my credit card for services I did not use.

I never filed a tax return with Intuit turbo tax and do not plan to do so.

How can you charge a customer and the tax return never be filed???

Rozalynn Priest Morgan

Re: Unauthorized charge

DoninGA — Thu, 04 Nov 2021 19:05:42 GMT

@Rozziepm wrote:

I was charged 80.00 twice, 160.00 to my credit card for services I did not use.

I never filed a tax return with Intuit turbo tax and do not plan to do so.

How can you charge a customer and the tax return never be filed???

Rozalynn Priest Morgan

Contact TurboTax support for assistance with this charge. Use the key words Billing Issue

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Unauthorized charge

1arvizu2 — Tue, 08 Feb 2022 17:30:23 GMT

i was charged 29.00 but rhe returns were never filed

Re: Unauthorized charge

CarissaM — Tue, 08 Feb 2022 17:40:33 GMT

@1arvizu2 The fee within Turbo Tax is not the fee for filing the return, it is the fee for the use of the Turbo Tax software to prepare the return.

You can view the details as to what the fee was for here.

If you need additional assistance regarding billing, please click here to contact customer support.

Re: Unauthorized charge

Capecodsummer — Wed, 16 Mar 2022 18:47:09 GMT

I am getting ready to file/submit my tax returns but I am seeing a TurboTax fee for $150 that I did not authorize. Or at least I did not mean to what do I do to correct this before I submit the return?

Re: Unauthorized charge

Capecodsummer — Wed, 16 Mar 2022 18:48:14 GMT

How do I do this I would like to move on?

Re: Unauthorized charge

DoninGA — Wed, 16 Mar 2022 19:01:40 GMT

@Capecodsummer wrote:

I am getting ready to file/submit my tax returns but I am seeing a TurboTax fee for $150 that I did not authorize. Or at least I did not mean to what do I do to correct this before I submit the return?

See this TurboTax support FAQ for removing fees - https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051

Re: Unauthorized charge

tubotax2018shrugged0214 — Thu, 17 Mar 2022 23:51:54 GMT

You, Turbotax, has billed my discover credit card for $83.26 I just learned. I didn't not authorize that amount of billing from you, Turbotax, when I did my taxes online with you folks on February 19, 2022. The amount for which I did authorized to be billed was about half that amount. It was the amount required to upgrade my Turbox Tax service from you up from the free service, a service that was reportedly needed to handle my tax situation and nothing else. Please tell me how you will refund me the over-charged amount? If I don't hear back from you within about 4 days, I will ask Discover to withhold the entire payment until I hear from you regarding this needed partial refund, the needed correction concerning this matter. Thank you. Mark

Re: Unauthorized charge

DoninGA — Thu, 17 Mar 2022 23:57:13 GMT

@tubotax2018shrugged0214 wrote:

You, Turbotax, has billed my discover credit card for $83.26 I just learned. I didn't not authorize that amount of billing from you, Turbotax, when I did my taxes online with you folks on February 19, 2022. The amount for which I did authorized to be billed was about half that amount. It was the amount required to upgrade my Turbox Tax service from you up from the free service, a service that was reportedly needed to handle my tax situation and nothing else. Please tell me how you will refund me the over-charged amount? If I don't hear back from you within about 4 days, I will ask Discover to withhold the entire payment until I hear from you regarding this needed partial refund, the needed correction concerning this matter. Thank you. Mark

This is not TurboTax support so we have no access to your account.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...

You will need to contact TurboTax support for this issue. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Unauthorized charge

VolvoGirl — Fri, 18 Mar 2022 02:11:16 GMT

@tubotax2018shrugged0214 You probably had to upgrade to Deluxe. Only federal was 39.99. Then state was a separate charge for another 39.99. Did you do a state return? Plus sales tax.

Re: Unauthorized charge

Michael A Johnson 56 — Fri, 31 Mar 2023 23:16:10 GMT

In 2020 I discontinued using turbotax. On 11/02/21 my credit card was charged $129.96 for turbotax program. I do not use turbotax. I have a CPA doing my taxes. Please credit my credit card $129.96. Thank you.

Sincerely,

Michael A Johnson

Re: Unauthorized charge

DoninGA — Fri, 31 Mar 2023 23:19:39 GMT

@Michael A Johnson 56 wrote:

In 2020 I discontinued using turbotax. On 11/02/21 my credit card was charged $129.96 for turbotax program. I do not use turbotax. I have a CPA doing my taxes. Please credit my credit card $129.96. Thank you.

Sincerely,

Michael A Johnson

You should have canceled your Advantage subscription.

See this TurboTax support FAQ for canceling Advantage - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=lfx61eaq

For billing issues you need to contact TurboTax support. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax