topic Re: Rejection Code IND-165-01 in After you file

Rejection Code IND-165-01

greenk15 — Tue, 28 Jan 2020 10:21:25 GMT

I keep getting the same rejection code of IND-165-01 when filing my return online. I have attempted to file 3 times so far and within a few minutes after filing I continue to get a rejection email. It is saying that form 8862 must be attached to my return and it is so I'm concerned this is a glitch especially since I continue to get rejected within a few minutes of filing. How can I either fix this or talk to a live persons about this? The exact message is posted below:

Form 8862 must be present in the return. The e-File database indicates the taxpayer must file Form 8862 to claim Child Tax Credit or Other Dependent Credit or Additional Child Tax Credit after dis allowance. Reject Code IND-165-01

Re: Rejection Code IND-165-01

BarbaraW22 — Wed, 29 Jan 2020 01:10:46 GMT

In order to e-file your return, you will need to add Form 8862: Information to Claim Earned Income Credit After Disallowance. Please follow these steps to add this form:

Sign in to TurboTax and click on "Fix My Return"
Click on "Search" in the upper right-hand corner, type in "EIC" and then click on "Jump to EIC" link
Continue through the Earned Income Credit section until you reach "Do any of these uncommon situations apply?"
On this screen, check the fourth box, "I got a letter/notice from the IRS telling me to fill out an 8862 form to claim the Earned Income Credit", and then select "Continue"
Select "Done" on the Congrats, you get a tax break screen
You'll now see the Since you got an IRS notice, we need to check on a few things screen. Select "No," and then "Continue"
Answer the questions about the Earned Income Credit
When you come back to the Your tax breaks screen, select "Review" in the left menu
Go through the Review section to find and correct any blank entries on the 8862. If you had to fix anything, run through the review again until there aren't any errors

Once you have completed the review without any errors, you are ready to e-file your return. Select "File" from the menu on the left-hand side and follow the instructions to refile your return.

Re: Rejection Code IND-165-01

greenk15 — Fri, 31 Jan 2020 04:56:29 GMT

This did not work I tried 4 times. I was able to see the form 8862 in the documents that were submitted however I kept getting the same rejection response. I filed through TaxSlayer website instead and it was accepted immediately. Seems like there might be an issue with TurboTax website/software.

Re: Rejection Code IND-165-01

princessdrieka1229 — Sun, 02 Feb 2020 19:34:54 GMT

I agree. I kept getting the same reject code Reject Code IND-165-01. Form 8862. I checked my returns and the form is attached. I upgraded to Turbo Tax Deluxe for $90 for an expert to review my return. Still rejected. I filed with another online service and I was accepted within 30 mins. I do believe Turbo Tax has a bug somewhere in their system and it needs to be corrected.. and I need a refund.

Re: Rejection Code IND-165-01

princessdrieka1229 — Sun, 02 Feb 2020 19:35:44 GMT

This doesn't work!

Re: Rejection Code IND-165-01

jackyliu — Mon, 03 Feb 2020 23:31:08 GMT

me too so how do i do it

Re: Rejection Code IND-165-01

DaraLO — Tue, 04 Feb 2020 00:14:50 GMT

Please contact us to receive telephone support in regards to this particular error code.

Re: Rejection Code IND-165-01

rosmaily3 — Fri, 07 Feb 2020 07:47:13 GMT

Why do we need to contact you? We already are through this forum. That's counter productive if you asked me clearly there's a lot of customers having the same issue. Post a solution that actually works because the one suggest above doesn't work!

Re: Rejection Code IND-165-01

DaraLO — Fri, 07 Feb 2020 17:00:31 GMT

@rosmaily3 our telephone support agents have tools that can better assist with resolving the issue.

Re: Rejection Code IND-165-01

twee4357 — Fri, 06 Mar 2020 02:28:55 GMT

yes only my code is different

Re: Rejection Code IND-165-01

JakailaLO — Fri, 06 Mar 2020 02:38:05 GMT

Please use this link for assistance with correcting a rejected return: https://ttlc.intuit.com/community/rejections/help/how-do-i-fix-a-rejected-return/01/26136#M105

Should you require further assistance, please consider contacting support:TurboTax Support Contact Us Page – Get Help from TurboTax

Re: Rejection Code IND-165-01

Vwfan2020 — Mon, 09 Mar 2020 20:04:33 GMT

Im having the samw issue. When you filed thru someone else..did u have to use the 8862 form?

Re: Rejection Code IND-165-01

Anonymous — Mon, 09 Mar 2020 20:51:39 GMT

If you need to enter your 8862, here is how you enter Form 8862. Here is more information regarding e-file rejection.

Re: Rejection Code IND-165-01

princessdrieka1229 — Mon, 09 Mar 2020 20:46:42 GMT

Yes. But it was accepted after the first submission. With Turbo Tax my taxes were rejected 9 times, even after I consulted a professional and upgraded their services.

Re: Rejection Code IND-165-01

erthomison — Sat, 13 Feb 2021 15:38:37 GMT

I have been rejected 5 times now - also after upgrading and paying an additional $100 for "expert help" - nothing they have offered as a resolution is working. I am going to attempt to file with someone else, and I would like a refund as well.

Re: Rejection Code IND-165-01

MichelleLO — Sat, 13 Feb 2021 16:13:44 GMT

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. Please visit the Contact Us page and select your product to get you to the right person.

@erthomison

Re: Rejection Code IND-165-01

Ricky321 — Sun, 14 Feb 2021 01:26:48 GMT

I have the same issue. I've tried many times and got mine rejected as well I even followed the steps that they offered to do when you fix this issue by filing form 8862. I decided to file with H&R online tax preparation and after 30 min the IRS accepted my return. Theres deff something wrong with this, because many people are having it. Ive been using turbotax for several years now. My question is for anyone that filed with someone else did you get your return?

Re: Rejection Code IND-165-01

erthomison — Mon, 15 Feb 2021 17:00:22 GMT

I have talked with three different people. All of them have "walked" through it with me. It continues to reject. Whether I file 8862 or I don't. I never received a letter from the IRS stating I needed to do this.

Re: Rejection Code IND-165-01

erthomison — Mon, 15 Feb 2021 17:03:22 GMT

Did you get confirmation that your taxes went through ok? I am thinking of using another site. I cannot get mine to go through.

Re: Rejection Code IND-165-01

Ricky321 — Mon, 15 Feb 2021 17:06:07 GMT

I never received a notice from the IRS saying that I needed to fill that form. I figured since I was audited last year I needed too. I used H&R block to file my taxes recently and was accepted within the same day after I filed. And I did make sure I included form 8862. Theres just something wrong with turboxtax form when doing it. Even if you follow their steps. Thats why after getting rejected the second time, I just went ahead with someone else to file with.