topic I've received my turbo tax debit card and the IRS has accepted my return. I still haven't received the tax advance and the site shows I should receive within one hour? in After you file

I've received my turbo tax debit card and the IRS has accepted my return. I still haven't received the tax advance and the site shows I should receive within one hour?

ashnegg9711 — Tue, 28 Jan 2020 04:27:28 GMT

Re: I've received my turbo tax debit card and the IRS has accepted my return. I still haven't received the tax advance and the site shows I should receive within one hour?

maddie — Tue, 28 Jan 2020 04:28:33 GMT

Same for me. They obviously lied to get us to sign up for the cards. My return was accepted earlier today and I still have not received my advance. When it said no later than a hour after acceptance.

Re: I've received my turbo tax debit card and the IRS has accepted my return. I still haven't received the tax advance and the site shows I should receive within one hour?

ashnegg9711 — Tue, 28 Jan 2020 08:00:48 GMT

That’s extremely aggravating!

Re: I've received my turbo tax debit card and the IRS has accepted my return. I still haven't rec...

AshleyLO — Tue, 28 Jan 2020 20:32:30 GMT

"If you qualify for Refund Advance and are approved for the Turbo Visa Debit Card, you’ll be notified by email of the approved amount and you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return."

For more information concerning when you can expect to receive your temporary card, see the following TurboTax FAQ: https://ttlc.intuit.com/community/refunds/help/about-the-refund-advance-application-process/00/25557

Re: I've received my turbo tax debit card and the IRS has accepted my return. I still haven't received the tax advance and the site shows I should receive within one hour?

celeste_10268 — Sun, 23 Feb 2020 06:03:13 GMT

@maddie @ashnegg9711 Have you tried to call the number on the back of the card? Green Dot manages the turbotax debit card and if your having issues you should definitely talk to support to see if they've received a balance for your account. I think you should also call to see if your refund advance was approved or denied as well... You can get the contact info of this website here.

https://turbodebitcard.intuit.com/ (just go to the very bottom of the page and select contact us under the Customer Care menu)