topic Tax Year Prior to 2020: Talk to Customer Service Person? in After you file

Tax Year Prior to 2020: Talk to Customer Service Person?

Ben J NYC — Tue, 09 May 2023 21:06:46 GMT

It seems that I was charged for two licenses when I downloaded the 2018 version of Turbo Tax. I must have clicked the button twice or something?

How do I speak to a person to arrange for a credit for my unused version?

Thanks!

Re: Talk to Customer Service Person?

DoninGA — Wed, 15 Jan 2020 23:36:06 GMT

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Re: Talk to Customer Service Person?

Teresa t — Thu, 27 Feb 2020 03:55:53 GMT

I payed 95 dollars and still had get someone else to do my taxes i want my money back [name removed]

Re: Talk to Customer Service Person?

DoninGA — Thu, 06 Feb 2020 19:02:13 GMT

@Teresa t wrote:

I payed 95 dollars and still had get someone else to do my taxes i want my money back teresa thompson

READ the answer directly above your message!

Re: Talk to Customer Service Person?

MichelleLO — Thu, 06 Feb 2020 19:04:07 GMT

Please follow the instructions that DoninGA posted above.

Re: Talk to Customer Service Person?

Ravadee On-iam — Wed, 19 Feb 2020 15:20:25 GMT

I need 1-800 number I can talk to real person not texting please

Re: Talk to Customer Service Person?

DoninGA — Wed, 19 Feb 2020 15:22:52 GMT

@Ravadee On-iam wrote:

I need 1-800 number I can talk to real person not texting please

READ the instructions on contacting support from the answer provided in the post above.

Re: Talk to Customer Service Person?

aniyalee — Sat, 22 Feb 2020 23:05:19 GMT

I paid the 80 dollars to file now it's not continued it has already charged my bank account now that I have went back it's requesting I repay by I do have a confirmation number that my account has been charged

Re: Talk to Customer Service Person?

HeatherPLO — Sat, 22 Feb 2020 23:31:32 GMT

Log completely out and log back in and see if that clears the error. Also, you may want to try to clear your cache and delete cookies. To do this, follow the links below:

Clear Cache:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete Cookies:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If it keeps trying to recharge you, please reach out to customer service here:

https://support.turbotax.intuit.com/contact/

Re: Talk to Customer Service Person?

Rhunt42 — Thu, 27 Feb 2020 01:35:40 GMT

The IRS has informed me my refund has been sent. It was sent to u guys to remove what’s owed to you. When will my refund be issued to me

Re: Talk to Customer Service Person?

DaraLO — Thu, 27 Feb 2020 02:01:37 GMT

If the funds are not available in your account on the refund date, keep in mind: "It takes additional time for refunds to be processed after leaving the IRS, and for financial institutions to accept and deposit them to bank accounts and products like debit cards."

Reference: IRS.gov - Refund Timing

Re: Talk to Customer Service Person?

Thamara0679 — Thu, 27 Feb 2020 03:48:35 GMT

My tax was place in hold

Re: Talk to Customer Service Person?

CassLO — Thu, 27 Feb 2020 03:56:17 GMT

@Thamara0679 Did you use the "Pay with my Refund" option? Did you receive a email from "Santa Barbara Tax Products Group "? If so, please see the TurboTax FAQ below, which will explain the email you received:

Why is my federal refund on hold with Santa Barbara Tax Products Group (SBTPG)?

Re: Talk to Customer Service Person?

Crystal 1987 — Mon, 02 Mar 2020 16:21:38 GMT

I want to know when my tax will come in I filed on feb 12

Re: Talk to Customer Service Person?

DoninGA — Mon, 02 Mar 2020 16:23:14 GMT

@Crystal 1987 wrote:

I want to know when my tax will come in I filed on feb 12

Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.

If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

Re: Talk to Customer Service Person?

sandra1960 — Fri, 06 Mar 2020 01:09:51 GMT

hello i have a problem SSI states i recieved a refund for 2019 i stated to them i did not they say i recieved money and i didnt get a refund for 2019 when i called the next day i was told both ss numbers was already ued i did not get a refund i need proof

Re: Talk to Customer Service Person?

VictoriaD75 — Fri, 06 Mar 2020 02:17:25 GMT

Are you referring to your tax return filed already through identity theft?

If your Social Security number is compromised and you know or suspect you are a victim of tax-related identity theft, the IRS recommends these actions:

Respond immediately to any IRS notice: Call the number provided.
If your e-filed return is rejected because of a duplicate filing under your Social Security number, or if the IRS instructs you to do so, complete IRS Form 14039, Identity Theft Affidavit. Use a fillable form at IRS.gov, print, then attach the form to your return and mail your return according to instructions.
Visit https://www.identitytheft.gov/ for steps you should take right away to protect yourself and your financial accounts.

Taxpayer Guide to Identity Theft

Re: Talk to Customer Service Person?

Roostermffm13 — Wed, 25 Mar 2020 23:17:19 GMT

Hi I’m wondering why I haven’t heard anything I filed in February 23rd haven’t got nothing after accepted irs can’t give me any info

Re: Talk to Customer Service Person?

MichelleLO — Wed, 25 Mar 2020 23:27:26 GMT

Once your tax return has been accepted, only the IRS can provide information as to why it is taking longer than expected. Since it has been over 21 days since your tax return has been accepted, please see What if my IRS refund is taking longer than 21 days? for information on contacting the IRS.

Re: Talk to Customer Service Person?

Aboutmyfour — Thu, 09 Apr 2020 14:35:56 GMT

I am not sure I did my taxes right an wanted to do them again cause it is saying I owe an I didn't make alot of money at all