topic Re: Question about refund advance in After you file

Question about refund advance

Rctarr — Tue, 14 Jan 2020 09:25:11 GMT

So I have searched high and low for an answer and this is my last resort.

I WAS offered the refund advance when I filed, and have set up the turbo card account per the e-mail instructions. Today I was emailed saying the IRS HAS ACCEPTED my refund. Now I've read 2 different things

1. The funds are available within an hour of acceptance (which it has been)

2. It can take up to 48 hours to receive the advance funds.

So the questions are., Which is it one hour or 48? and if it's one hour who can I speak with about the finds not being available?

I used the free edition but I don't feel the extra money is worth the support for one question.

Re: Question about refund advance

xmasbaby0 — Tue, 14 Jan 2020 16:07:15 GMT

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333#sh-collapse1

Re: Question about refund advance

Rctarr — Tue, 14 Jan 2020 16:20:23 GMT

I've read through every article about the advance thank you for that but it wasn't helpful. This is something that is not mentioned. In case you didn't see above, my refund advance was approved. And my return WAS ACCEPTED. But still no funds.

Re: Question about refund advance

VolvoGirl — Tue, 14 Jan 2020 16:24:01 GMT

Well that link does have a section for how fast you get it. It says.........

Once the IRS accepts your e-filed return and if you are eligible and approved for Refund Advance (a 0% APR loan with $0 loan fees) and the Turbo Visa Debit Card, you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

Re: Question about refund advance

Rctarr — Tue, 14 Jan 2020 16:44:27 GMT

I understand. I was just trying to clarify because some places it says 48 hours and others say one hour. Hoping to see it by tomorrow.

Re: Question about refund advance

amandasvo12 — Tue, 14 Jan 2020 17:49:15 GMT

I also submitted my taxes, e-filed on 1/13/20. Its been a little over 24 hrs and still no email, and status just says pending.

Re: Question about refund advance

xmasbaby0 — Tue, 14 Jan 2020 18:03:03 GMT

Only a few returns have been accepted in a small early test batch. The rest of U.S. humanity will have to wait until the IRS begins to accept returns on January 27.

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

Wait until after January 27 to get that email about acceptance/rejection.

Re: Question about refund advance

PORTERKR270 — Tue, 14 Jan 2020 18:05:08 GMT

It's been 48 hours for me (I was accepted 1/12) and still nothing about my advance :( and I see no where to speak with anyone about it

Re: Question about refund advance

asmit255 — Tue, 14 Jan 2020 19:07:49 GMT

So it's true. If my return is accepted, I can really take out a small loan advance from it ?

Re: Question about refund advance

VolvoGirl — Tue, 14 Jan 2020 19:11:03 GMT

Only if the Advance was offered to you when you filed. Not after you file. And it's not offered to everyone.

Info on Tax Advance

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/01/27333

Re: Question about refund advance

SHoyt113 — Tue, 14 Jan 2020 19:20:19 GMT

I spoke with someone in support. They will not start sending advances until the 27th when they start accepting the all returns.

Re: Question about refund advance

PORTERKR270 — Tue, 14 Jan 2020 20:51:49 GMT

I spoke to the bank giving out the loans directly, they said I should have an email tomorrow. Have to wait a full 48 hours from IRS acceptance. Sounds like they were not prepared for them to accept test batches but she said if I don't have a confirmation email with my deposit amount by tomorrow to call back. Turbotax support was able to give me the # for the bank.

Re: Question about refund advance

drnicely66 — Tue, 14 Jan 2020 23:16:59 GMT

Thank you. I have been wondering the same thing. I was accepted on the 13th.so it's a full 48 hours before I'll receive an email ?

Re: Question about refund advance

Bjhoey1980 — Wed, 15 Jan 2020 00:22:21 GMT

I was prequalified for 500.00. I was accepted yesterday. I just got an email that says i was not approved for an advance. Now i have the card for nothing. Should have just had it direct deposited.

Re: Question about refund advance

armywife94e — Wed, 15 Jan 2020 00:44:20 GMT

I spoke to turbotax rep, he said you are not approved until you get an approval email, He then stated that they will not start giving out the money until the 27th. I told him I would not have taken the green dot card if I was not prequalified for the loan, his response was to amend my taxes to a direct deposit. Yeah like I am really going to do that. Im not using turbo tax next year

Re: Question about refund advance

PORTERKR270 — Wed, 15 Jan 2020 00:49:05 GMT

Your representative definitely misinformed you. I just received my advance minutes ago. I never got an approval email after they initially sent me the info for the turbo card set up. They just emailed me to say my funds were deposited and they are in fact there. I don't even have the TurboTax card yet.

Re: Question about refund advance

Bjhoey1980 — Wed, 15 Jan 2020 00:49:34 GMT

I am with you. I feel like it was a scam. I have used turbo tax for 6 years with no problems.

Re: Question about refund advance

armywife94e — Wed, 15 Jan 2020 00:54:08 GMT

I just got my email that my funds are there!

Re: Question about refund advance

Rctarr — Wed, 15 Jan 2020 10:17:58 GMT

Thank you all for coming in to help. I just checked my email and got it as well. Turns out they weren't prepared for the test returns to be accepted. For anyone else wondering I was accepted at 5:31pm on 1/13

Just received my email for deposit

8:12 pm on 1/14

TurboTax should probably remove that "within one hour of acceptance" banner from their home page though.

Re: Question about refund advance

Slimchism16 — Wed, 15 Jan 2020 03:31:46 GMT

Hey what's the number for support and the bank ? I'm dealing with same thing as yall

Re: Question about refund advance

PORTERKR270 — Wed, 15 Jan 2020 03:34:01 GMT

[phone number removed] for the loan dept at the bank

Re: Question about refund advance

PORTERKR270 — Thu, 16 Jan 2020 19:40:58 GMT

[Phone Number Removed]

Re: Question about refund advance

asmit255 — Wed, 15 Jan 2020 07:35:51 GMT

Lol

Re: Question about refund advance

Kiaguy — Wed, 15 Jan 2020 20:27:14 GMT

😂

Re: Question about refund advance

Kiaguy — Wed, 15 Jan 2020 20:30:21 GMT

Got approved for an advance. My return was accepted last night around 8pm. Still waiting on the advance. Hopefully I see it in the morning.

Re: Question about refund advance

Roxanna8484 — Thu, 16 Jan 2020 01:40:42 GMT

What is the small test batch and who applies

Re: Question about refund advance

xmasbaby0 — Thu, 16 Jan 2020 01:50:44 GMT

The IRS announced that they would not be accepting returns until January 27. But they have accepted a few small "test" batches of returns to see how the system is working for this year. You cannot "apply" to be in it. It is totally random.

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

Re: Question about refund advance

drnicely66 — Thu, 16 Jan 2020 13:29:06 GMT

So it says I should receive my refund 21 days after accepted. Now since it was part of the Test batch will it be 21 days from the 13th ? Or from the 27th ?

Re: Question about refund advance

xmasbaby0 — Thu, 16 Jan 2020 14:01:39 GMT

If you are getting earned income credit or the additional child tax credit, you are still subject to the PATH act, despite being in the "test batch."

https://ttlc.intuit.com/questions/3397970-path-act-delayed-refunds-for-some-filers

Re: Question about refund advance

Butlerd0 — Thu, 16 Jan 2020 18:07:34 GMT

Hey was it the full 48 hours or more when you received . I got accepted on the 14th spoke with a lady named Karen . But still waiting for the card info electronically it still waiting .

Re: Question about refund advance

Ktaegel — Thu, 16 Jan 2020 19:04:53 GMT

I'm in the same position except I'm at hour 53 right now. I call the phone numbers and nobody has been any help so far. They said I'm approved for the advance and it should be there but nobody knows why it isn't.

Re: Question about refund advance

adw89 — Thu, 16 Jan 2020 19:12:33 GMT

PORTER, Have you heard anything back via email about your advance?

Re: Question about refund advance

Butlerd0 — Thu, 16 Jan 2020 23:08:17 GMT

Has any one received their advance and how long did it take ?

Re: Question about refund advance

JOde1 — Thu, 16 Jan 2020 23:31:07 GMT

Just received email for my advance deposit 1/16/2020 5:08pm Return was accepted 1/14/2020 8:18pm

Re: Question about refund advance

Ktaegel — Fri, 17 Jan 2020 18:04:19 GMT

I finally got mine but it took 76 hours after my return was accepted. Don't bother trying to call anyone and get any help. Apparently all 4 places you'll end up being told to call don't have any information what so ever. You'll also be given about 7 phone numbers that are to the wrong place. Customer service was very good at just passing me to someone else.

Re: Question about refund advance

Butlerd0 — Sat, 18 Jan 2020 20:10:50 GMT

They told me I was still pending and it’s been 4 days has any one else been waiting this long ?

Re: Question about refund advance

DoninGA — Sat, 18 Jan 2020 20:12:13 GMT

wrote:

They told me I was still pending and it’s been 4 days has any one else been waiting this long ?

It will be Pending until the IRS starts accepting 2019 tax returns - https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

Re: Question about refund advance

Butlerd0 — Sat, 18 Jan 2020 20:31:40 GMT

Even though I was accepted early ?

Re: Question about refund advance

DoninGA — Sat, 18 Jan 2020 20:44:26 GMT

wrote:

Even though I was accepted early ?

Every year the IRS will pull small batches of tax returns to test the IRS systems. The vast majority of tax returns will not be accepted or rejected until the IRS starts receiving tax returns on and after January 27

Re: Question about refund advance

tduncan1 — Tue, 21 Jan 2020 03:08:09 GMT

when is the advance money going to be deposited to the card???

Re: Question about refund advance

JakailaLO — Tue, 21 Jan 2020 03:14:09 GMT

Please review this link for additional information on Turbo Tax Refund Advance: https://turbotax.intuit.com/refund-advance/

Re: Question about refund advance

adw89 — Tue, 21 Jan 2020 16:27:26 GMT

I am wating as well. I submitted mine on 1/16 they are supposedly to do another test batch starting today 1/21/2020 until 1/23/2020. Thereafter monday thy will initally open and process all returns.

Re: Question about refund advance

adw89 — Tue, 21 Jan 2020 16:28:27 GMT

You were accepted already and still no advance?

Re: Question about refund advance

Esdavis1992 — Thu, 23 Jan 2020 17:29:21 GMT

So the people that was apart of the small test batch are so far the only ones to receive the tax advance?

Re: Question about refund advance

JeanneLO — Thu, 23 Jan 2020 17:34:52 GMT

Yes, the IRS will not start officially processing tax returns until January 27, 2020. Please see this TurboTax FAQ for more information:

https://ttlc.intuit.com/community/tax-planning-and-deadlines/help/when-will-the-irs-start-accepting-e-filed-returns/00/25698

Re: Question about refund advance

570fishing86 — Thu, 23 Jan 2020 21:03:12 GMT

Phone number for bank is [phone number removed]

Re: Question about refund advance

adw89 — Thu, 23 Jan 2020 21:28:56 GMT

That is what it seems like

Re: Question about refund advance

adw89 — Thu, 23 Jan 2020 21:29:45 GMT

Do you need it.

Re: Question about refund advance

EbonyL122824 — Thu, 23 Jan 2020 21:35:58 GMT

You’ll receive your Refund Advance 48 hours after your e-file is accepted by the IRS.

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333

Re: Question about refund advance

Knrobinson34 — Fri, 24 Jan 2020 00:54:26 GMT

So even though we got qualified for the advance and received the card in the mail then we still dont know if we are approved. That's a little misleading. If I don't get approved when the IRS opens then I would have just did direct deposit like ive done every year.

Re: Question about refund advance

Expert10453 — Fri, 24 Jan 2020 09:16:37 GMT

Not true some people have already received theirs already.

Re: Question about refund advance

Ak16 — Sat, 25 Jan 2020 16:30:13 GMT

Have you received your approval or denial email yet? I e-filed on the 1/18 and haven't seen an email yet.

Re: Question about refund advance

KatrinaLO — Sat, 25 Jan 2020 16:53:06 GMT

An email will be sent to you with additional information after you pre-qualify. Please check your junk mail if you do not see it.

However, the IRS has not begun to process returns as of yet. The IRS will begin processing returns on January 27th so you may not receive your funds until after that date. See the link below for more information.

https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510

Re: Question about refund advance

Reese29 — Mon, 27 Jan 2020 21:10:28 GMT

So is it one hour for funds to post to your card or is it 48 hours once the IRS receives your refund?

Re: Question about refund advance

KatrinaLO — Mon, 27 Jan 2020 21:42:44 GMT

Please see the below FAQ for additional information on receiving your Refund Advance: https://ttlc.intuit.com/community/refunds/help/about-receiving-your-refund-advance/00/27510

Re: Question about refund advance

Bardolf524 — Tue, 28 Jan 2020 00:58:38 GMT

I have the same problem. I spoke to the turbo card customer service . They said that turbo tax has to notify them that the advance account has been set up then the card co will release the fund. Still don't understand it.

I applied for the cash advance and it said I qualify but I haven’t received the money why is that

alveria22 — Tue, 28 Jan 2020 01:14:44 GMT

Re: Question about refund advance

meelya254 — Tue, 28 Jan 2020 01:19:49 GMT

How do you know if you were approved or denied for the advance? It was offered to me and I accepted, but nothing further.

Re: Question about refund advance

Epannell — Tue, 28 Jan 2020 01:25:15 GMT

Yeah its misleading I dont know if its one hour or 48 hours and no emails

Re: Question about refund advance

confusedasf — Tue, 28 Jan 2020 03:41:41 GMT

Well I am confused because they told me during the process that I was approved for $500 along with the turbo tax card - I set it all up etc and then I get an email stating I wasn't approved?! Like what kind of scam is this I have been filing with turbo since 2008 and this is what happens? Can someone please let me know if this was a mistake or something because I would have just direct deposited it and kept going about my business..its tacky.

Re: Question about refund advance

Micaiah03 — Tue, 28 Jan 2020 05:49:19 GMT

Same here I will never go back to them again they manipulate you to make you get the card.

Re: Question about refund advance

Epannell — Tue, 28 Jan 2020 06:22:36 GMT

wow

Re: Question about refund advance

Cutefatface — Tue, 28 Jan 2020 11:19:55 GMT

I got approved for the max 2,000 loan advance. But I havent recieved a email about it. I talked to one person but she said I got denied because I filed on 1/14/20. But that doesnt make sense because the past 2 years I've filed early and i get my advance as soon as its accepted. But my return wasnt accepted until 1/27/20. How long until i need call them back?

Re: Question about refund advance

denesha2520 — Tue, 28 Jan 2020 11:59:31 GMT

Same here I still have yet to receive my refund advancement of $1500 that I pre qualified for and both my refunds were approved since early yesterday at exactly 3:20 pm in the after noon I waited all day for my advancement to show but still nothing I’ve been activated and set up my turbo card app and I check dang near every hour. It is now 4:00am where I live the very next day and yet still nothing what’s going on ?

Re: Question about refund advance

Kbrown26 — Tue, 28 Jan 2020 12:58:46 GMT

Did you ever get your advance?

Re: Question about refund advance

Mythfilmz — Tue, 28 Jan 2020 12:59:43 GMT

Still waiting on mine since yesterday.

Re: Question about refund advance

Mythfilmz — Tue, 28 Jan 2020 13:09:35 GMT

So got this lead. go here http://www.sbtpg.com/ to the santabarbara website and check transfer status.

enter everything exactly as it is in your refund. For me it shows advance amount and shows paid to me yesterday!?!? Hope that means today it will show up??

Re: Question about refund advance

Cjwaggett — Tue, 28 Jan 2020 14:05:28 GMT

Someone that works for turbo tax needs to edit the info according to everything I search I say 1 HOUR from acceptance but what I'm gathering from here it's 48 hours!? Also how do you confirm that you did the advance I've gotten no such email about the advance but I also read that not many did. And why y'all don't have some type of phone number. Forst year back with turbo and my head hurts reading all these forums to find answers!

Re: Question about refund advance

mommashay91 — Tue, 28 Jan 2020 14:08:18 GMT

What’s the number to the bank

Re: Question about refund advance

misspellerano — Tue, 28 Jan 2020 15:09:34 GMT

my return was accepted at 3am this morning and i was approved for 1500 i was wondering why i didnt receive it eaither so i called and she said that i will receive it in 24 hrs and when i asked again so i will receive it today? And she said yes just keep checking...

Re: Question about refund advance

CoryWaffer — Tue, 28 Jan 2020 15:17:18 GMT

I followed the steps and it said the same for me

Re: Question about refund advance

MrsMoore0910 — Tue, 28 Jan 2020 15:21:51 GMT

Mine said I got paid yesterday as well! So wonder why it hasn't transferred yet. Thanks for the lead!

Re: Question about refund advance

Mythfilmz — Tue, 28 Jan 2020 15:34:58 GMT

Soo I just got it!!! Wooohoo, they should be rolling out today soon if you verified with the link above I posted.

Re: Question about refund advance

Bardolf524 — Tue, 28 Jan 2020 15:48:25 GMT

I finally got my advance but now I cant use the temporary card. It WONT work!!!

Re: Question about refund advance

Yppg — Tue, 28 Jan 2020 15:54:21 GMT

How long did it take you to get ?

Re: Question about refund advance

denesha2520 — Tue, 28 Jan 2020 15:59:54 GMT

To get approved it took only 3 days I initially filed on the 23rd and but got a response from IRS yesterday on the 27th for acceptance of me filing both federal and state. But now just still waiting for this refund advancement that I was pre qualified for and told I could get so I’m guessing it won’t be in my turbo card app account for online shopping until sometime tomorrow so I’m giving it until tomorrow to arrive then if not by tomorrow it’s gonna be issues because I’m 9 months pregnant and just trying to get my new baby a car seat like. Lol but yea only took about 3 days.

Re: Question about refund advance

ashballentine90 — Tue, 28 Jan 2020 16:01:12 GMT

Went to the website suggested and it says I was paid yesterday as well. My issue is no one mentioned that they take money for using their website or did I misunderstand? Either way I hope everyone receives their money.

Re: Question about refund advance

Yppg — Tue, 28 Jan 2020 16:01:53 GMT

I got approved last night and was hoping it would be in my account this morning but nothing yet.

Re: Question about refund advance

CoryWaffer — Tue, 28 Jan 2020 16:06:26 GMT

When were you accepted by the irs?

Re: Question about refund advance

denesha2520 — Tue, 28 Jan 2020 16:07:28 GMT

Yea no just keep waiting they gave false information with saying with in 1 hour after approval it’s definitely not 1 hour after approval just wait 48 hours after approval from IRS for refund advancement. Trust me if any updates happen on my end I’ll be commenting again for you guys and just letting you all know exactly how long it takes. I just read from someone else post tho that they advancement also took up to 72 hours to arrive so it might also vary the time waiting due to amount you prequalified for.

Re: Question about refund advance

Yppg — Tue, 28 Jan 2020 16:15:54 GMT

I just checked and it said my refund was paid to me yesterday so I pray to go it's on my card soon

Re: Question about refund advance

Scalvi01 — Tue, 28 Jan 2020 16:20:13 GMT

I have had the same problem and it so frustrating because I paid $170 to use turbo tax and have been returning to turbo tax the past 9 years. I feel this is a scam on the refund advance! I could have gone through Jackson Hewitt or even h and r block. No one is giving me answers and I’m so incredibly upset with turbo tax

Re: Question about refund advance

Jazzy89 — Tue, 28 Jan 2020 16:30:01 GMT

I recieved my refund advance yesterday I filed on the 17th my refund was accepted on yesterday at 6:26 PM and I received my advance at 6:55 pm.

Re: Question about refund advance

CoryWaffer — Tue, 28 Jan 2020 16:31:27 GMT

I email tpg, they said money was deposited. But i haven't received anything

Re: Question about refund advance

Yppg — Tue, 28 Jan 2020 16:49:56 GMT

Did you get an email or anything or did it just show up

Re: Question about refund advance

ashballentine90 — Tue, 28 Jan 2020 16:52:03 GMT

congratulations, that's awesome!

Re: Question about refund advance

Jazzy89 — Tue, 28 Jan 2020 16:55:59 GMT

It honestly just showed up with a email from turbo prepaid with deposit alert nothing from first Century bank

Re: Question about refund advance

Jazzy89 — Tue, 28 Jan 2020 16:56:28 GMT

Thanks!

Re: Question about refund advance

Missybb79 — Tue, 28 Jan 2020 17:00:24 GMT

I got my advance right away but was told it could take up to 48 hours.
Did you activate the debit card they sent you

Re: Question about refund advance

msharper27 — Tue, 28 Jan 2020 17:02:39 GMT

I checked tpg website says i was given 1500 advancement i was preappoved for but nothing on my card yet says it was given to me on the 27th.

Re: Question about refund advance

Hjarve17 — Tue, 28 Jan 2020 17:09:58 GMT

My refund was approved but idk anything about my advancement

Re: Question about refund advance

Amjackson201 — Tue, 28 Jan 2020 17:10:54 GMT

How long after your return was accepted did you receive the advance?

Re: Question about refund advance

Kbrown26 — Tue, 28 Jan 2020 17:14:03 GMT

Did you get a email saying your advance was in its way or how did you know?

Re: Question about refund advance

Hjarve17 — Tue, 28 Jan 2020 17:16:20 GMT

I didn't hear anything no email or nothing do anyone have a phone number to see if I was approved for my advancement

Re: Question about refund advance

sovan_khieng94 — Tue, 28 Jan 2020 17:17:34 GMT

hello can I have the banks number that connected you to the live person? I tried calling but only got through automated system

Re: Question about refund advance

msharper27 — Tue, 28 Jan 2020 17:21:11 GMT

Go to stpg website it shows if an advancement was paid to you. It shows it was paid to me yesterday but nothings on my card.

Re: Question about refund advance

Hjarve17 — Tue, 28 Jan 2020 17:22:23 GMT

What's the actual website

Re: Question about refund advance

Mikemd82 — Tue, 28 Jan 2020 17:23:23 GMT

I just got excepted when do I get to get my advance

Re: Question about refund advance

Jonahp723 — Tue, 28 Jan 2020 18:12:05 GMT

What number did you call

Re: Question about refund advance

misspellerano — Tue, 28 Jan 2020 18:13:52 GMT

Went to what website? Is there a way to find out when and where and if your getting your refund advance? If so where?