topic Question about refund advance in After you file

Question about refund advance

Rctarr — Tue, 14 Jan 2020 09:25:11 GMT

So I have searched high and low for an answer and this is my last resort.

I WAS offered the refund advance when I filed, and have set up the turbo card account per the e-mail instructions. Today I was emailed saying the IRS HAS ACCEPTED my refund. Now I've read 2 different things

1. The funds are available within an hour of acceptance (which it has been)

2. It can take up to 48 hours to receive the advance funds.

So the questions are., Which is it one hour or 48? and if it's one hour who can I speak with about the finds not being available?

I used the free edition but I don't feel the extra money is worth the support for one question.

Re: Question about refund advance

xmasbaby0 — Tue, 14 Jan 2020 16:07:15 GMT

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/00/27333#sh-collapse1

Re: Question about refund advance

Rctarr — Tue, 14 Jan 2020 16:20:23 GMT

I've read through every article about the advance thank you for that but it wasn't helpful. This is something that is not mentioned. In case you didn't see above, my refund advance was approved. And my return WAS ACCEPTED. But still no funds.

Re: Question about refund advance

VolvoGirl — Tue, 14 Jan 2020 16:24:01 GMT

Well that link does have a section for how fast you get it. It says.........

Once the IRS accepts your e-filed return and if you are eligible and approved for Refund Advance (a 0% APR loan with $0 loan fees) and the Turbo Visa Debit Card, you’ll be able to start spending online, typically within 48 hours of the IRS accepting your return.

Re: Question about refund advance

Rctarr — Tue, 14 Jan 2020 16:44:27 GMT

I understand. I was just trying to clarify because some places it says 48 hours and others say one hour. Hoping to see it by tomorrow.

Re: Question about refund advance

amandasvo12 — Tue, 14 Jan 2020 17:49:15 GMT

I also submitted my taxes, e-filed on 1/13/20. Its been a little over 24 hrs and still no email, and status just says pending.

Re: Question about refund advance

xmasbaby0 — Tue, 14 Jan 2020 18:03:03 GMT

@amandasvo12 Only a few returns have been accepted in a small early test batch. The rest of U.S. humanity will have to wait until the IRS begins to accept returns on January 27.

https://www.irs.gov/newsroom/irs-opens-2020-filing-season-for-individual-filers-on-jan-27

Wait until after January 27 to get that email about acceptance/rejection.

Re: Question about refund advance

PORTERKR270 — Tue, 14 Jan 2020 18:05:08 GMT

It's been 48 hours for me (I was accepted 1/12) and still nothing about my advance :( and I see no where to speak with anyone about it

Re: Question about refund advance

asmit255 — Tue, 14 Jan 2020 19:07:49 GMT

So it's true. If my return is accepted, I can really take out a small loan advance from it ?

Re: Question about refund advance

VolvoGirl — Tue, 14 Jan 2020 19:11:03 GMT

Only if the Advance was offered to you when you filed. Not after you file. And it's not offered to everyone.

Info on Tax Advance

https://ttlc.intuit.com/community/refunds/help/about-refund-advance/01/27333

Re: Question about refund advance

SHoyt113 — Tue, 14 Jan 2020 19:20:19 GMT

I spoke with someone in support. They will not start sending advances until the 27th when they start accepting the all returns.

Re: Question about refund advance

PORTERKR270 — Tue, 14 Jan 2020 20:51:49 GMT

I spoke to the bank giving out the loans directly, they said I should have an email tomorrow. Have to wait a full 48 hours from IRS acceptance. Sounds like they were not prepared for them to accept test batches but she said if I don't have a confirmation email with my deposit amount by tomorrow to call back. Turbotax support was able to give me the # for the bank.

Re: Question about refund advance

drnicely66 — Tue, 14 Jan 2020 23:16:59 GMT

Thank you. I have been wondering the same thing. I was accepted on the 13th.so it's a full 48 hours before I'll receive an email ?

Re: Question about refund advance

Bjhoey1980 — Wed, 15 Jan 2020 00:22:21 GMT

I was prequalified for 500.00. I was accepted yesterday. I just got an email that says i was not approved for an advance. Now i have the card for nothing. Should have just had it direct deposited.

Re: Question about refund advance

armywife94e — Wed, 15 Jan 2020 00:44:20 GMT

I spoke to turbotax rep, he said you are not approved until you get an approval email, He then stated that they will not start giving out the money until the 27th. I told him I would not have taken the green dot card if I was not prequalified for the loan, his response was to amend my taxes to a direct deposit. Yeah like I am really going to do that. Im not using turbo tax next year

Re: Question about refund advance

PORTERKR270 — Wed, 15 Jan 2020 00:49:05 GMT

Your representative definitely misinformed you. I just received my advance minutes ago. I never got an approval email after they initially sent me the info for the turbo card set up. They just emailed me to say my funds were deposited and they are in fact there. I don't even have the TurboTax card yet.

Re: Question about refund advance

Bjhoey1980 — Wed, 15 Jan 2020 00:49:34 GMT

I am with you. I feel like it was a scam. I have used turbo tax for 6 years with no problems.

Re: Question about refund advance

armywife94e — Wed, 15 Jan 2020 00:54:08 GMT

I just got my email that my funds are there!

Re: Question about refund advance

Rctarr — Wed, 15 Jan 2020 10:17:58 GMT

Thank you all for coming in to help. I just checked my email and got it as well. Turns out they weren't prepared for the test returns to be accepted. For anyone else wondering I was accepted at 5:31pm on 1/13

Just received my email for deposit

8:12 pm on 1/14

TurboTax should probably remove that "within one hour of acceptance" banner from their home page though.

Re: Question about refund advance

Slimchism16 — Wed, 15 Jan 2020 03:31:46 GMT

Hey what's the number for support and the bank ? I'm dealing with same thing as yall