topic Re: unfinished return file won't save in After you file

How to save unfinished return

sherryc4 — Fri, 07 Jun 2019 23:08:01 GMT

Just go to My Account >Scroll down to Save & Sign Out. Th...

CathyD — Fri, 07 Jun 2019 23:08:03 GMT

Just go to My Account >Scroll down to Save & Sign Out. That will save your return and allow to come back later to finish the return.

I do not have a "my account" option at the top of my scre...

empmatarese — Fri, 07 Jun 2019 23:08:04 GMT

I do not have a "my account" option at the top of my screen. I only have a "sign out" button on the bottom left...

I do not have a "my account" option at the top of or anyw...

asdxz — Fri, 07 Jun 2019 23:08:06 GMT

I do not have a "my account" option at the top of or anywhere on my screen. nor do I have have a "sign out" button.

I also do not have "my account" I am NOT using the online...

djmanty — Fri, 07 Jun 2019 23:08:06 GMT

I also do not have "my account" I am NOT using the online version. I am using the CD.

Re: I also do not have "my account" I am NOT using the online...

jkaruna — Sat, 07 Sep 2019 23:22:11 GMT

what was the answer to this?

Re: I also do not have "my account" I am NOT using the online...

mesquitebean — Sat, 07 Sep 2019 23:59:17 GMT

@ jkaruna

This is an old thread from possibly 2 or 3 years ago that transferred into this new forum. Unfortunately, all those old threads were given a June 2019 date, which is confusing to users.

There is no longer a "My Account" menu. The website was redesigned a couple years ago.

You didn't say anything about "your" situation. If you are using Online TurboTax, Online TurboTax saves your work after every screen. If you want to know how to sign out of that session, go to the left menu column, and scroll way down to the bottom of that column where it says "Sign Out." Your work will be saved.

If you're using desktop software (CD/download), you need to say whether you are using the PC version or the Mac version.

Re: I also do not have "my account" I am NOT using the online...

mesquitebean — Sat, 07 Sep 2019 23:53:28 GMT

@ jkaruna

I see you also posted in another thread at this link:

https://ttlc.intuit.com/community/after-you-file/discussion/re-go-up-to-my-account-then-save-sign-out-or-do-you-want/01/849243#M189381

See the info there and please continue in that thread with the additional info requested there.

Re: How to save unfinished return

bassfrog0222 — Mon, 09 Sep 2019 19:26:50 GMT

where is My Account?

Re: How to save unfinished return

bassfrog0222 — Mon, 09 Sep 2019 19:29:03 GMT

I do not have "My Account"

Re: How to save unfinished return

mesquitebean — Mon, 09 Sep 2019 22:35:05 GMT

@bassfrog0222 wrote:

I do not have "My Account"

No one does. As explained higher up in this thread, this is an old thread from 2 or 3 years ago that transferred into this new forum. Unfortunately, all those old threads were given an early June 2019 date, which is confusing to users.

There is no longer a "My Account" menu. The website was redesigned 2-3 years ago.

You didn't say anything about "your" situation--i.e., whether you are using Online TurboTax or desktop software.

If you are using Online TurboTax, it saves your work after every screen, so you will have a saved online return even if you accidentally close the browser or get disconnected. If you want to know how to properly sign out of your online session, go to the left menu column, and scroll way down to the bottom of that column where it says "Sign Out." Your online work will be saved.

The desktop software is a different story. If you're using desktop software (CD/download), you need to say whether you are using the PC version or the Mac version, and we can tell you how to properly save the file and exit.

Re: unfinished return file won't save

DHRSHR — Fri, 03 Jan 2020 16:02:59 GMT

I'm using Win 10 version. I downloaded from online. The unfinished tax return file won't save to the folder that I keep my tax info. thanks

Re: unfinished return file won't save

mesquitebean — Fri, 03 Jan 2020 20:41:23 GMT

@DHRSHR wrote:

I'm using Win 10 version. I downloaded from online. The unfinished tax return file won't save to the folder that I keep my tax info. thanks

The default location for desktop TurboTax returns in Windows is the Documents/TurboTax folder. However, you should be able to save a desktop return in any folder you wish, as long as you have permission for that folder; i.e., as long as you are using the Windows user account that has permission for the particular folder. Some people have more than 1 Windows account on their computer; so be sure you are logged into Windows in the correct user account.

Here's how to save to a different folder other than the default: With the return open, click in the top left corner of the TurboTax interface on the FILE menu, and in the dropdown choose "Save As", and in then in the popup file box select the location where you want to save it.

Re: I also do not have "my account" I am NOT using the online...

joehanish — Sat, 08 Feb 2020 13:54:23 GMT

I do not have "my account" and I am using the online version.

Re: I also do not have "my account" I am NOT using the online...

DoninGA — Sat, 08 Feb 2020 14:00:34 GMT

@joehanish wrote:

I do not have "my account" and I am using the online version.

For the tax year 2019 online tax returns, click on Sign Out at the bottom left of the online program screen.

Re: Just go to My Account >Scroll down to Save & Sign Out. Th...

yoga — Mon, 17 Feb 2020 18:47:26 GMT

Where do I find My Account scroll down Save and sign out?

Re: Just go to My Account >Scroll down to Save & Sign Out. Th...

SForrestLO — Mon, 17 Feb 2020 19:03:55 GMT

@yoga

Please explain what you are trying to do.

Re: Just go to My Account >Scroll down to Save & Sign Out. Th...

mesquitebean — Mon, 17 Feb 2020 23:28:13 GMT

@ yoga wrote:

Where do I find My Account scroll down Save and sign out?

Exiting Online TurboTax is not done that way anymore. There hasn't been a "My Account" tab for about 4 years. This is an old thread from several years ago that transferred into this new Community forum in June of 2019. Unfortunately all the old threads were given a May or June 2019 date of the transfer rather then their original dates.

The website was redesigned a few years ago. TurboTax Online saves your work after every screen. To exit go to the left menu column and scroll way down to the bottom to a Sign Out link.

Re: How to save unfinished return

29606Tatum — Sat, 29 Feb 2020 01:54:38 GMT

I am using a disk on a mac.

Re: How to save unfinished return

CassLO — Sat, 29 Feb 2020 02:07:14 GMT

@29606Tatum If you are using TurboTax CD/Download software, then you have to manually save it as you enter information.

On Mac version, with software open as active window, click File in top left near the black apple and TurboTax in far left corner of the computer screen and then click Save. Name file as something you can remember and save to desktop or another place you can easily access when needed.

"AndreaC1 Level 9"