topic Re: Login in After you file

Login

caryl19 — Thu, 20 Jun 2019 16:59:05 GMT

Will not let me login

Re: Login

cmiller23 — Tue, 25 Jun 2019 16:59:00 GMT

I'm having trouble logging in to get 2017 returns. Even though I've entered four verification codes, I keep getting the same login screen over and over.

Re: Login

ryanleh — Fri, 28 Jun 2019 12:38:09 GMT

Ya I am trying to login and keep getting the login screen as well..

Re: Login

valeriethegal — Fri, 28 Jun 2019 18:56:27 GMT

what did you find out- I am having the same problem

Re: Login

jweaver72 — Fri, 28 Jun 2019 20:19:26 GMT

WHY CAN I NOT LOGIN!!!!!! KEEPS RECYCLING ME TO THE LOGIN PAGE!!

Re: Login

tax problem — Fri, 28 Jun 2019 22:17:05 GMT

Same for me. It keeps recycling to login screen. Help Turbotax

Re: Login

mesquitebean — Fri, 28 Jun 2019 22:21:14 GMT

What browser are you using? No matter which one you are using, try a different one, and see if a different browser will solve it.

Re: Login

baisasa — Sun, 30 Jun 2019 12:50:39 GMT

tried that several time and it didn't work

Re: Login

Kyleinoel — Wed, 03 Jul 2019 14:19:42 GMT

I keep getting refreshed to the login page also. I evene tried changing my password. It will let me log in here but not view my returns.

Re: Login

GaryGags — Sun, 08 Dec 2019 16:50:27 GMT

Same with me will not let me login - just recycles over and over

Re: Login

DoninGA — Sun, 08 Dec 2019 17:06:52 GMT

@GaryGags wrote:

Same with me will not let me login - just recycles over and over

Change your web browser. If that does not correct the problem -

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

Re: Login

judyloy08 — Fri, 27 Dec 2019 21:57:34 GMT

I keep getting sent to log in page also, been using this for several years and now I cant get into my account.

Re: Login

DoninGA — Fri, 27 Dec 2019 21:59:21 GMT

@judyloy08 wrote:

I keep getting sent to log in page also, been using this for several years and now I cant get into my account.

Change your web browser. If that does not correct the problem -

You have to sign onto your online account using the exact same user ID you used to create the online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

View solution in original post

Re: Login

lmcdaniel22 — Mon, 30 Dec 2019 15:19:02 GMT

Yep use Google Chrome, after an hour finally got in first try with Chrome.