Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February

beboweaver56 — Thu, 21 Nov 2019 17:23:30 GMT

Re: Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February

VolvoGirl — Thu, 21 Nov 2019 17:28:32 GMT

Dud you use the online version or the Desktop CD/Download program? If you used the Desktop program then your online account don't know about it.

Re: Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February

DoninGA — Thu, 21 Nov 2019 17:29:59 GMT

The TurboTax online editions for tax year 2018 are permanently closed. The TurboTax online editions for tax year 2019 will be available in early December.

You have to sign onto your 2018 online account using the exact same user ID you used to create the 2018 online account.

Close all TurboTax windows on your web browser (including this one). Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address. Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your 2018 account, then use the option shown in blue on the account recovery website, "Try something else"

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.

To access your prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on 2018

If the status of the 2018 tax return indicates Accepted then the tax return was e-filed.

If you still cannot access your account, you can contact TurboTax customer service/support through their contact website during business hours.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/3401489

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

Note: The Call option will not be available when TurboTax Support is closed.

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

topic Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February in After you file

Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February

Re: Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February

Re: Why is it saying that i haven' filed my 2018 return yet? i have tried any account i would have and it all says that. i know i filed them because i received it in February