topic Re: Upgrade to plus in After you file

Upgrade to plus

cwalter5 — Thu, 14 Nov 2019 21:26:45 GMT

I need to access my 2017 return but how do I upgrade to plus? I have followed the instructions but it doesn’t make sense

Re: Upgrade to plus

kirstenshiroma1983 — Thu, 14 Nov 2019 21:38:35 GMT

I can't find the gray "upgrade" in the left hand menu. Actually, I cant find the left hand menu at all. This is not intuitive (and I am very user savvy). I want to upgrade. I want to give them my money. There should be a direct link, not a customer support page.

Re: Upgrade to plus

VolvoGirl — Thu, 14 Nov 2019 21:44:19 GMT

Online is closed right now to get ready for 2019. You can upgrade in December when Online reopens.

One user posted what he did to pay for Plus now to unlock prior years. So try this.......

"After signing in, I clicked "Help" in the top right corner.

On the right side of the screen, a window opened up with a search bar, FAQ's, and at the bottom "Contact us"

I clicked "Contact us" and it said that I needed to purchase Plus to be able to talk.

I believe "purchase" or "Plus" was a hyperlink which I clicked and was taken to a page to confirm my payment info. After I did that, I had access to my previous year tax returns. "