topic I have already paid for Deluxe to download old tax returns. Instructions say choose Add a State this option doesn't exist. What am I missing? in After you file

I have already paid for Deluxe to download old tax returns. Instructions say choose Add a State this option doesn't exist. What am I missing?

sebastianwilliam — Tue, 05 Nov 2019 03:21:42 GMT

Re: I have already paid for Deluxe to download old tax returns. Instructions say choose Add a State this option doesn't exist. What am I missing?

Critter — Tue, 05 Nov 2019 09:22:10 GMT

You say you paid for DELUXE ... was that for the ONLINE or DOWNLOADED version ?

The ONLINE system has permanently closed and is presently in transition from 2018 to 2019 versions.

While the millions of returns are being archived the PDF download for tax year 2018 will only include the forms and schedules needed to file your tax return. The worksheets and other pages are not included in the PDF until the 2019 online editions become available sometime in December 2019.

To access the PDF, log into the website with the userID you used to create the account - https://myturbotax.intuit.com/ access your current or prior year online tax returns sign onto the TurboTax w

Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

Re: I have already paid for Deluxe to download old tax returns. Instructions say choose Add a State this option doesn't exist. What am I missing?

michaelvcampanella — Wed, 06 Nov 2019 20:39:33 GMT

Hello,

I am also having trouble with this. I have followed these instructions, but it says I need to upgrade to "PLUS". I have already paid for the deluxe to download. Nonetheless, it is imperative that I receive these tax returns ASAP. I can not figure out how to upgrade to "PLUS". The instructions are not clear at all.

Re: I have already paid for Deluxe to download old tax returns. Instructions say choose Add a State this option doesn't exist. What am I missing?

mesquitebean — Wed, 06 Nov 2019 21:33:02 GMT

@ michaelvcampanella wrote:

I am also having trouble with this. I have followed these instructions, but it says I need to upgrade to "PLUS". I have already paid for the deluxe to download. Nonetheless, it is imperative that I receive these tax returns ASAP. I can not figure out how to upgrade to "PLUS". The instructions are not clear at all.

You didn't say "which" Deluxe you purchased--online or desktop software (CD/download). If you prepared your previous returns online, and have already paid for an online 2018 Deluxe product, the past returns should already be unlocked if you paid for 2018 Online Deluxe. If you purchased 2018 desktop Deluxe (CD/download), however, you'll need to phone Customer Support, since a desktop product purchase, while it does qualify, doesn't automatically unlock prior online returns. In that case they have to do it for you.

Here's how to phone TurboTax Support:

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632