topic Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account. in After you file

Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

jltranel9 — Sun, 06 Oct 2019 20:53:59 GMT

Re: Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

mesquitebean — Sun, 06 Oct 2019 21:17:19 GMT

You wrote: "Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account."

Does that mean you can't find the 2017 return in the section "Your Tax Returns & Documents" when you expand that section and choose 2017 tax year? Or was it prepared in Free Edition last year and access is locked, and it asks you to pay to download?

Re: Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

Critter — Sun, 06 Oct 2019 21:17:17 GMT

How do I access my prior year (2017) return?

https://ttlc.intuit.com/replies/5574744

Re: Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

jltranel9 — Sun, 06 Oct 2019 21:18:58 GMT

I cannot find it in that section "Your Tax Returns & Documents.". I am in the Webapp and went to "Previous Taxes" tab, I clicked on the 2017 section and it is not shown there. I tried the following process (https://ttlc.intuit.com/community/accessing/help/why-can-t-i-find-my-return-in-tax-home-or-my-docs/00/25553) to see if I have a different user ID but it only sends me a verification code and does not mention if I have other IDs.

Re: Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

mesquitebean — Sun, 06 Oct 2019 21:20:05 GMT

@jltranel9

Many people end up with multiple accounts without realizing it. Here's how to troubleshoot for multiple accounts (User IDs) :

You can have up to 5 accounts that use the same email address for notification purposes. A User ID may be an email address, but it doesn't have to be. It might be only part of an email address, or it can be anything at all.

To get a list of your User IDs and recover account access, you can use the tool at the link below. Try using your phone number first. After that, if necessary, then run the tool on your email address(es) you can access.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop. Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below. You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on your phone number and email address(es) that you can access, here's another method:

Go back to the tool again, but this time leave the data field blank, and choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

Re: Can't access last years TurboTax income tax return (2017) on my Turbotax Premier account.

mesquitebean — Sun, 06 Oct 2019 21:26:45 GMT

@jltranel9

Also, you haven't specifically said that you used Online TurboTax last year. If you prepared the 2017 return in desktop software (CD/download), for instance, then there will be no copy of it in an Online account.

If you used Online TurboTax last year, and still can't find the 2017 return after using both methods I mentioned above, you can phone TurboTax Support for assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Hours are currently 5AM-9PM Pacific (8AM-12 Midnight Eastern) due to extended filing season deadline.