topic My federal refund was approved in February and my state was in March. I requested direct deposit. When I check the status it says it is still being processed? in After you file

My federal refund was approved in February and my state was in March. I requested direct deposit. When I check the status it says it is still being processed?

jongunter1126 — Mon, 26 Aug 2019 07:49:40 GMT

Re: My federal refund was approved in February and my state was in March. I requested direct deposit. When I check the status it says it is still being processed?

mesquitebean — Mon, 26 Aug 2019 08:18:35 GMT

"Accepted" and "approved" are 2 different things. So it's not clear how you are using the term. But in any case, I'll tell you how to check on things.

If you efiled, double-check with this tool to be sure the returns were efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp

Where the Federal and State returns both accepted?

If that confirmed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
NOTE: When using that tool, use only the Federal refund amount, and not any total refund amount that includes a state refund. The amount to use is on your Federal Form 1040, Line 20a.

If the IRS tool above says it is "still being processed", see my next comment below on how to phone and reach a live IRS agent, and if necessary, the IRS Taxpayer Advocate Service.

If you efiled the state return, and the efile status check tool above confirmed that your state return was accepted, here's how to track a state refund:
https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

If you need to phone the state tax agency:
https://ttlc.intuit.com/community/state-taxes/help/how-do-i-contact-my-state-department-of-revenue/00/25573

Re: My federal refund was approved in February and my state was in March. I requested direct deposit. When I check the status it says it is still being processed?

mesquitebean — Mon, 26 Aug 2019 08:13:33 GMT

See the info in my previous comment first. If the IRS tool says your return is "still being processed", here's how to phone the IRS and reach a live agent.

800-829-1040 (7AM-7 PM local time) Monday-Friday

When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line.

First choose your language. Then listen to each menu before making the selection.
Then press 2 for "personal income tax".
Then press 1 for "form, tax history, or payment".
Then press 3 "for all other questions."
Then press 2 "for all other questions."
It may then ask for your SSN, but do not enter it. Just wait. If it asks for SSN a second time, still do not enter it.
Then you'll get another menu. Choose 2 for "personal" then you should be transferred.

I usually use a speakerphone so I can work on something else while waiting.

If you don't get good info/results from the IRS, you can contact the IRS Taxpayer Advocate Service for your area. They are especially prone to help if you have an economic hardship, or if there have been continued delays with lack of info from the IRS. At the following IRS website, find the USA map and click on your state, and it will give you the number of your IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the IRS Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html