topic Money back guaranteed in After you file

Money back guaranteed

jerrycw54 — Wed, 31 Jul 2019 19:47:05 GMT

You withdrew $69.99 from my checking account put back you did not get authorization for that withdrawal

Re: Money back guaranteed

Anonymous_ — Wed, 31 Jul 2019 19:48:48 GMT

You have to contact Customer Support.

See https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Re: Money back guaranteed

DoninGA — Wed, 31 Jul 2019 19:49:26 GMT

Did you request to have the TurboTax account fees paid from the federal tax refund and you have not yet received the refund?

If so then see this TurboTax support FAQ for payment of the account fees - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turbotax-fees/01/26102

Re: Money back guaranteed

mesquitebean — Wed, 31 Jul 2019 22:25:37 GMT

What was the fee of "69.99" for?

Possible scenario:

Are you in California? If so, if you are using 2018 desktop software, and chose to pay the state efile fee out of the Federal refund, you would have a state efile fee of 24.99 plus a fee for Premium Services of 44.99 (required for that payment method), which would total 69.98. Is that your situation? If so, and if your Federal refund was delayed, then after a certain length of time, TurboTax would start emailing you bills, and if not paid, they debit your bank account as DoninGA explained above. See the FAQ link he posted above.