https://ttlc.intuit.com/community/after-you-file/discussion/how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match-i/01/833141#M184603 Thu, 25 Jul 2019 14:29:56 GMT tinsan33 2019-07-25T14:29:56Z https://ttlc.intuit.com/community/after-you-file/discussion/how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match-i/01/833141#M184603 Thu, 25 Jul 2019 14:29:56 GMT https://ttlc.intuit.com/community/after-you-file/discussion/how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match-i/01/833141#M184603 tinsan33 2019-07-25T14:29:56Z https://ttlc.intuit.com/community/after-you-file/discussion/re-how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match/01/833146#M184604 <P>The following will help you get to a real person with the IRS:<BR /><BR />The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.<BR /><BR />- The first question the automated system will ask you is to choose your language.<BR />- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.<BR />- Next, press 1 for “form, tax history, or payment”.<BR />- Next, press 3 “for all other questions.”<BR />-Next, press 2 “for all other questions.”<BR />- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.<BR />-After it asks twice, you will be prompted with another menu.<BR />-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.</P> Thu, 25 Jul 2019 14:43:06 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match/01/833146#M184604 bluedeb 2019-07-25T14:43:06Z https://ttlc.intuit.com/community/after-you-file/discussion/re-how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match/01/833169#M184608 <P>If the WMR site says your information does not match, it might be because you are using the wrong amount for your federal refund.</P><P class="p1"><SPAN class="s1">Sometimes people get confused by the “summary” given by TurboTax and use the wrong amount for the federal refund.<SPAN class="Apple-converted-space">&nbsp; </SPAN>Make sure you are only using the federal refund amount, and not an amount that combined your federal and state refunds.</SPAN></P><P class="p2">&nbsp;</P><P class="p1"><SPAN class="s1">Your federal refund amount is on line 20a of your Form 1040</SPAN></P> Thu, 25 Jul 2019 15:31:07 GMT https://ttlc.intuit.com/community/after-you-file/discussion/re-how-do-contact-the-irs-and-get-a-live-person-the-where-s-my-refund-app-says-my-info-doesn-t-match/01/833169#M184608 xmasbaby0 2019-07-25T15:31:07Z