Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.

craigdiss — Sat, 20 Jul 2019 18:43:43 GMT

Re: Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.

mesquitebean — Sun, 21 Jul 2019 00:08:06 GMT

Some details are necessary.

What all are you doing??? Was the 2017 return prepared in Online TurboTax? If so, was it finished and filed last year, or are you wanting to download the *.tax2017 data file to finish it now in recently-purchased 2017 software, but access to the 2017 file is locked?

Or was the 2017 return prepared in desktop software last year? If so, any tax data file or PDF won't be in an Online account. Any tax files prepared in desktop software are stored locally on one's computer or external storage.

"Already paid for 2017 desktop software"

Was this a recent purchase so that you can work on a 2017 data file you want to download from Online TurboTax and finish? Or did you buy it last year?

"online account is not registering it"

Online TurboTax and the desktop software do not "sync" in that regard for the purpose of automatically unlocking a return. Or are you referring to downloading the 2017 software you purchased from TurboTax?

If access to a 2017 online return is locked, the way to automatically unlock an online 2017 data file is to pay for a 2018 product in PLUS or higher. Have you already filed a 2018 return with TurboTax, or do you have one in preparation? If so, is it online TurboTax or 2018 desktop TurboTax?

We can give you some options when you explain your situation and address all the questions above.

Re: Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.

VolvoGirl — Sun, 21 Jul 2019 00:45:08 GMT

Buying the Desktop program won't unlock an Online return. You need to pay for a 2018 online account in Plus or higher to unlock it. You need to call in next week and ask them to unlock it. Or pay for 2018 right away. What is the status of your 2018 return? Have you filed it? Did you use the Free Edition?

Contact Customer Service 5am-5pm Pacific M-F

https://support.turbotax.intuit.com/contact/

topic Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it. in After you file

Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.

Re: Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.

Re: Need to access 2017 returns. Already paid for 2017 desktop software, but online account is not registering it.