topic It’s not letting me go back and get the plus upgrade after the first attempt?! I accidentally closed out of it and now won’t allow me to click on it. Please help! in After you file

It’s not letting me go back and get the plus upgrade after the first attempt?! I accidentally closed out of it and now won’t allow me to click on it. Please help!

90allycat — Wed, 03 Jul 2019 05:57:20 GMT

Re: It’s not letting me go back and get the plus upgrade after the first attempt?! I accidentally closed out of it and now won’t allow me to click on it. Please help!

mesquitebean — Wed, 03 Jul 2019 06:18:53 GMT

Something is not gelling here. Your question indicates you are using Self-Employed Edition, which is way above PLUS. Is that correct? If so, all of your upgrade choices will be grayed out, since Self-Employed Edition is the highest upgrade.

What are you trying to do? Are you trying to unlock a 2017 return? Is the locked 2017 return in the SAME account as the 2018 return?

Have you already filed your 2018 return, or is it still in preparation?

Did you use Self-Employed Edition to prepare and file your 2018 return, or did you try to upgrade a 2018 Free Edition return and upgraded too far to Self-Employed Edition? Or do you need Self-Employed Edition because you have a Schedule C business in your return?

We can tell you what all to do once your situation becomes clear.

Re: It’s not letting me go back and get the plus upgrade after the first attempt?! I accidentally closed out of it and now won’t allow me to click on it. Please help!

90allycat — Wed, 03 Jul 2019 11:36:36 GMT

I believe someone is hacking my TurboTax, I don’t want to pay $119 for an upgrade, I just wanted to do the first upgrade! Can you explain to me how to get rid of the self employment upgrade and allow me to get the first upgrade for $19.99! I’m in desperate need thanks

Re: It’s not letting me go back and get the plus upgrade after the first attempt?! I accidentally closed out of it and now won’t allow me to click on it. Please help!

mesquitebean — Wed, 03 Jul 2019 12:07:55 GMT

You didn't answer the questions I asked above. So I need to ask again.

Have you already filed your 2018 return, or is it still in preparation? What you can do depends on the answer to that.

If you've already filed your 2018 return, you can't downgrade it yourself. You'll need to phone TurboTax Support to tell them you upgraded too far and ask them to unlock any prior returns. They might not even charge you. (see contact info below).

If you have not yet filed your 2018 return, we can tell you how you may be able to downgrade to Free Edition by using "Clear and Start Over", then upgrade to PLUS and pay the 19.99 by credit/debit card.

Are you wanting PLUS to unlock prior online returns, and are your prior returns in the same account as the 2018 return?

As I mentioned above, if you've already filed 2018, you'll have to phone TurboTax Support to resolve this.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you only need the 2017 AGI, there is a free option. When you look in "Your Returns & Documents" and choose 2017, there should be a free link "View adjusted gross income (AGI.)"

There's also a free option if a prior-year tax return transcript will suit your purpose. You may be able to immediately download one at the IRS website if you qualify to open an IRS account there. Otherwise, to order a transcript to come by postal mail takes 5-10 calendar days.
http://www.irs.gov/Individuals/Get-Transcript