topic Thanks opus. in After you file

Don’t want to sound mean but you guys are literally throwing me back and forth with each other and I just want my * refund. Did them last month on the 14th.

morseau — Sat, 08 Jun 2019 00:36:00 GMT

We can’t help you directly, we can’t access your tax retu...

Opus 17 — Sat, 08 Jun 2019 00:36:02 GMT

We can’t help you directly, we can’t access your tax return.  We can point you in the right direction.

First, make sure your return was accepted.

Second, check to IRS web site to see if it was paid.

Then, come back here with your results and we can tell you the next steps.

Duplicate, see cx history.

Opus 17 — Sat, 08 Jun 2019 00:36:03 GMT

Duplicate, see cx history.

https://ttlc.intuit.com/users/5d6b9465-2be5-49d1-99a6-2c8511b5f050">https://ttlc.intuit.com/users/5d6b9465-2be5-49d1-99a6-2c8511b5f050</a>

OK ... it the return was efiled successfully then YOU hav...

Critter — Sat, 08 Jun 2019 00:36:06 GMT

OK ... it the return was efiled successfully then YOU have to track down the refund, TT cannot do this for you since it has no info or control once the return has been filed ... in the second post you finally say the IRS has released the refund and to call TT which means you asked for the TT fees to be withheld from the fed refund ... sent to the processing bank then either sent to you or to a debit card whichever you choose to do. TT has done it's job and so there cannot/will not be any refunding of the TT fees.

Once your return has been accepted (received) by the government, they take over the refund status update duties, since they hold the purse strings. The status in TurboTax will remain as "accepted."

Use the IRS Where's My Refund site for the latest word on your federal tax refund, and your state government's refund lookup service for the latest on your state refund.

Does this IRS "Where's My Refund" tool say your funds have actually been sent?
http://www.irs.gov/Refunds

Did you have the TT fees withheld from the federal refund and are getting the refund on the Turbo Tax Debit card?

If so the refund needs to go from the IRS to the third party bank to the card. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Check at Turbo Tax Visa : If you have any questions or need assistance with your Turbo Prepaid Visa Card, please visit TurboPrepaidCard.com or call us toll-free at (888) 285-4169.

Did you have the TT fees withheld from the federal refund and then the balance sent to your bank account or debit card ?

If so the refund needs to go from the IRS to the third party bank to your bank account. This process can take up to 3 business days or more.

Check the IRS : https://www.irs.gov/Refunds

Check SBTPG: by logging into their website at: https://cisc.sbtpg.com/

Or you can get 24-hour automated info by phone at: https://cisc.sbtpg.com/contact.aspx

Deleted due to profanity

morseau — Sat, 08 Jun 2019 00:36:08 GMT

Deleted due to profanity

Ok ... I have been straight and polite with you giving yo...

Critter — Sat, 08 Jun 2019 00:36:11 GMT

Ok ... I have been straight and polite with you giving you the step by step way to solve YOUR problem and I don't appreciate your infantile profanity. Take your attitude and stick it where the sun doesn't shine.

Thanks opus.

Critter — Sat, 08 Jun 2019 00:36:12 GMT

Thanks opus.

If Turbotax told you your return was accepted, and the IR...

Opus 17 — Sat, 08 Jun 2019 00:36:14 GMT

If Turbotax told you your return was accepted, and the IRS has no record, contact customer support on Monday.

If the IRS has your return, but the operator can't tell you the status of your refund, contact the Taxpayer Advocate.
<a rel="nofollow" target="_blank" href="https://www.irs.gov/advocate">https://www.irs.gov/advocate</a>

If the IRS claims they paid your refund and you did NOT use refund processing to get your refund on a debit card or pay your fees, then here is how to start a trace at the IRS. <a rel="nofollow" target="_blank" href="https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-1">https://www.irs.gov/help-resources/tools-faqs/faqs-for-individuals/frequently-asked-tax-questions-answers/irs-procedures/refund-inquiries/refund-inquiries-1</a>

If the IRS claims they paid your refund and you DID use refund transfer to either pay your fees from your refund, or get a debit card, or both, then contact Santa Barbara Bank & Trust (SBBT) customer service at 877-908-7228 or visit their website <a rel="nofollow" target="_blank" href="http://www.sbtpg.com">www.sbtpg.com</a>

No one on this board is a Turbotax Employee and we do NOT have access to your private tax information.

I am closing this post due to too much profanity.

TaxGuyBill — Sat, 08 Jun 2019 00:36:15 GMT

I am closing this post due to too much profanity.