topic HELP in After you file

How to allow a support professional to view my screen

izzykasnitz86 — Fri, 07 Jun 2019 21:56:01 GMT

HELP

cfrunz — Fri, 07 Jun 2019 21:56:03 GMT

HELP

Hi there, if you'd like to share your screen with a Custo...

Abi — Fri, 07 Jun 2019 21:56:06 GMT

Hi there, if you'd like to share your screen with a Customer Care professional, please take a look at this link: https://support.turbotax.intuit.com/livelook/.

I hope that helps; please let me know if you need any more assistance!

Take care,

Abi.

Hey abi it didn't work. I want to video chat with a turbo...

4go79 — Fri, 07 Jun 2019 21:56:07 GMT

Hey abi it didn't work. I want to video chat with a turbo tax employee. Can you help me again

Does not work for me either

hannaehunter — Fri, 07 Jun 2019 21:56:09 GMT

Does not work for me either

Unbelievably efficient and pleasant. After two days tryi...

frbrmg29 — Fri, 07 Jun 2019 21:56:11 GMT

Unbelievably efficient and pleasant. After two days trying myself, I tried this and tech was amazing. Thanks James and TurboTax. Mrgrt29

Re: How to allow a support professional to view my screen

Mytaxreturn9699 — Fri, 06 Mar 2020 19:26:38 GMT

Screen share

Re: How to allow a support professional to view my screen

AkinaLO — Fri, 06 Mar 2020 20:00:20 GMT

Livelook is our product that enables a TurboTax agent to view your screen. Here's how to activate it. https://support.turbotax.intuit.com/livelook/.

@Mytaxreturn9699

Re: How to allow a support professional to view my screen

teamduncan123 — Wed, 29 Apr 2020 14:38:24 GMT

Yes

Re: How to allow a support professional to view my screen

Ashleytab1 — Wed, 03 Feb 2021 03:07:04 GMT

Huvww

Re: How to allow a support professional to view my screen

Cass0317 — Wed, 03 Feb 2021 03:17:29 GMT

By clicking OK to the message that an Expert would like to activate Advanced Co Browsing, you agree to allow the TurboTax Support Agent to view your computer's screen remotely until either you or the Agent chooses to end the session.

As posted above by Abi, please see the link below on how to share your screen with a Support Professional

How to Allow a Support Professional to View Your Screen

Re: How to allow a support professional to view my screen

Insainshane1 — Fri, 09 Apr 2021 05:42:09 GMT

Need help rejected

Re: How to allow a support professional to view my screen

SForrestLO — Fri, 09 Apr 2021 16:34:18 GMT

@Insainshane1

Look for an ACTION NEEDED! email from turbotax@intuit.com. It will give you a brief explanation of your rejection and how to fix it. If you did not receive an email then sign in to TurboTax, select Fix my return, and you will see your reject code and explanation. How do I fix a rejected return?

Re: How to allow a support professional to view my screen

Jakey75 — Sat, 15 May 2021 17:54:48 GMT

All ready talking

Re: How to allow a support professional to view my screen

Beverly Schweers — Fri, 01 Apr 2022 21:47:07 GMT

I want support

Re: How to allow a support professional to view my screen

Cass0317 — Sat, 02 Apr 2022 01:07:55 GMT

If you are using TurboTax Live, please see the link below on how to connect or if you would like to add this feature:

Or for general support from our Customer Care team, the best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using in the link below. Use the web form and type your question or a keyword. You will get an appropriate phone number for your issue. (You will not get a phone number if you use the link outside of operating hours.) We're open daily from 5:00 AM to 9:00 PM PT.

What is the TurboTax phone number?

@Beverly Schweers