https://ttlc.intuit.com/community/after-you-file/discussion/i-started-this-year-s-return-using-turbotax-from-a-purchased-disc-but-my-computer-crashed-before/01/739088#M145499 Thu, 06 Jun 2019 17:10:14 GMT arcangelms 2019-06-06T17:10:14Z https://ttlc.intuit.com/community/after-you-file/discussion/i-started-this-year-s-return-using-turbotax-from-a-purchased-disc-but-my-computer-crashed-before/01/739088#M145499 Thu, 06 Jun 2019 17:10:14 GMT https://ttlc.intuit.com/community/after-you-file/discussion/i-started-this-year-s-return-using-turbotax-from-a-purchased-disc-but-my-computer-crashed-before/01/739088#M145499 arcangelms 2019-06-06T17:10:14Z https://ttlc.intuit.com/community/after-you-file/discussion/the-online-and-desktop-products-are-two-separate-products/01/739091#M145501 <P><B>The Online and Desktop products are two separate products. </B>They do not 'talk' to one another and the information you entered on your desktop will not appear in the Online program.&nbsp;After you've purchased a downloadable product through TurboTax.com, you can download it whenever you like up to 3 years after purchase. So you can download again to another computer if you'd like to continue to use the desktop program. <B>Please see this FAQ with instructions on how to access your downloads: </B><A href="https://ttlc.intuit.com/replies/3302070" target="_blank">https://ttlc.intuit.com/replies/3302070</A></P><P><B>If you wish to use the Online program</B> and receive a credit for your Desktop purchase you will need to contact Customer Support.&nbsp;For <B>security</B> reasons we are unable to process refunds through this <B>public</B> forum.&nbsp;</P><P><B>Contact Customer Support here:</B>&nbsp;<A href="https://ttlc.intuit.com/replies/3300041" target="_blank">Contact Customer Support</A></P> Thu, 06 Jun 2019 17:10:15 GMT https://ttlc.intuit.com/community/after-you-file/discussion/the-online-and-desktop-products-are-two-separate-products/01/739091#M145501 ErinH 2019-06-06T17:10:15Z