topic I’ve paid TurboTax with credit card.i’ve tapped the “transfer my refund now”button at least 30 times but it will not process . What can I do Thanks in After you file

I’ve paid TurboTax with credit card.i’ve tapped the “transfer my refund now”button at least 30 times but it will not process . What can I do Thanks

vertair7 — Thu, 06 Jun 2019 15:53:46 GMT

Are you asking about the "Transmit My Returns Now " butto...

mesquitebean — Thu, 06 Jun 2019 15:53:48 GMT

Are you asking about the "Transmit My Returns Now " button not working?

Yes that’s the actual correct title

vertair7 — Thu, 06 Jun 2019 15:53:50 GMT

Yes that’s the actual correct title

If your "Transmit My Returns Now" button is not working,...

mesquitebean — Thu, 06 Jun 2019 15:53:51 GMT

If your "Transmit My Returns Now" button is not working, it may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

NOTE: Are you using any ad blockers or script blockers? If so, that may be blocking the CAPTCHA.

Otherwise, here's how to troubleshoot:

First, simply refresh the page in your browser and see if that changes anything.
If not, then log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again.

Or see if trying a different browser (with cookies allowed) will solve it.

Thanks epo39b. This helps and I’ll try your recommendations

vertair7 — Thu, 06 Jun 2019 15:53:53 GMT

Thanks epo39b. This helps and I’ll try your recommendations

You're welcome. Good luck.

mesquitebean — Thu, 06 Jun 2019 15:53:55 GMT

You're welcome. Good luck.

Thanks

vertair7 — Thu, 06 Jun 2019 15:53:57 GMT

Thanks