topic I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help in After you file

I need to finish 2015 taxes, I purchased turbo tax delux like I was told but it is not downloading properly. please help

dollbaby — Thu, 06 Jun 2019 10:08:21 GMT

KaylaTR — Thu, 06 Jun 2019 10:08:21 GMT

Are you using the Deluxe Online or CD/ROM

dollbaby — Thu, 06 Jun 2019 10:08:22 GMT

Yes, I have downloaded it and retried several times

dollbaby — Thu, 06 Jun 2019 10:08:24 GMT

Yes I've done everything you have said to do

dollbaby — Thu, 06 Jun 2019 10:08:25 GMT

Still no luck

KaylaTR — Thu, 06 Jun 2019 10:08:27 GMT

Are you using Windows or Mac?

dollbaby — Thu, 06 Jun 2019 10:08:29 GMT

Windows 10

KaylaTR — Thu, 06 Jun 2019 10:08:30 GMT

To make sure you are re-downloading it correctly try these steps below:

Don't see a blue arrow? You can also click the product name in the Items Ordered column, pictured below.

Save the download somewhere on your computer where you can find it – your desktop is a good place.

After the download has finished, install your software by double-clicking the downloaded file.