topic Got my refund on the turbo prepaid card. card is empty and never had the money on it. where is the customer support for this problem? in After you file

Got my refund on the turbo prepaid card. card is empty and never had the money on it. where is the customer support for this problem?

maffasa — Thu, 06 Jun 2019 09:15:12 GMT

Has the IRS issued the refund yet?

SweetieJean — Thu, 06 Jun 2019 09:15:14 GMT

Has the IRS issued the refund yet?

What do you mean "got my refund" and then "card is empty...

xmasbaby0 — Thu, 06 Jun 2019 09:15:15 GMT

What do you mean "got my refund" and then "card is empty?" There will not be funds on that card until the IRS/state issue your refunds. Have your refunds been released by the IRS or state?

I mean I have "filed." The return status is "accepted." I...

maffasa — Thu, 06 Jun 2019 09:15:17 GMT

I mean I have "filed." The return status is "accepted." Is it just a waiting/guessing game or is there clear and concise communication supposed to happen at some point?

https://www.irs.gov/refunds/tax-season-refund-frequently-...

SweetieJean — Thu, 06 Jun 2019 09:15:19 GMT

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

TurboTax gives you an estimated date for receiving your r...

xmasbaby0 — Thu, 06 Jun 2019 09:15:20 GMT

TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer.

Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.

You need your filing status, your Social Security number and the exact amount (line 20a of your Form 1040) of your federal refund to track your Federal refund:

https://www.irs.gov/refunds

To track your state refund:

https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

On the IRS site you are also offered the use of an app called IRS2Go

https://ttlc.intuit.com/questions/1901548-why-do-some-refunds-take-longer-than-others

If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing.

https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved

https://ttlc.intuit.com/questions/2724106-my-return-is-accepted-but-still-not-approved-is-there-a-problem-should-i-be-worried